Note fondée sur 3 248 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juin 2023 sur Expedia
L’hôtel est parfait merci pour le séjour agréable que j’ai pu passer dans votre établissement, franchement y’a rien à dire tout était excellent ♥️
par un voyageur
Nous recommanderons !
Publié le 27 nov. 2022 sur HotelsHôtel parfait
Service absolument irréprochable et efficace
Restaurants spéciaux sans réservation et situés tous au même niveau et endroit donc très facile à faire un choix
Chambre de très bonne taille avec équipements faciles
par un voyageur
Publié le 5 janv. 2025
We spent 2 weeks at Riu Baja California and loved our time there. The pools, food, and staff were all wonderful. My primary purpose of the trip was to disconnect and relax - mission accomplished.
Commentaires de Gestion de l’hôtel
21 janv. 2025 par Hotel Riu Palace Baja California, Gestion de l’hôtel
Dear Kevin,We appreciate this fantastic feedback! It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you, please keep us in mind for future hotel stays, thank you!Sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
par un voyageur
Publié le 3 janv. 2025
par un voyageur
Publié le 19 déc. 2024
A long overdue vacay after several rough months of "life" just "life-ing" . Really enjoyed this place and I'm super selective as it relates to all inclusive resorts.
Staff was great. Food was awesome. Themed parties were the best. Everyone was so friendly - guests and staff. Already planning a return trip.
The ONLY negative would be the experience booking excursions on site. Our representative was not very organized or skilled in booking. We sat for over 2 hours in the heat while he tried to figure out how to take our payment. At one point he blamed our credit cards as the issue only to discover he was not entering the information in correctly. We kept telling him nothing was wrong with our credit cards - we've been using them all day but he insisted it was us...smh....! FINALLY he called over a colleague who was able to process our payment in less than 2 minutes. We missed a well anticipated activity patiently waiting for this guy to figure it out which was disappointing to say the least. If we didn't want to do this excursion so bad, we would've walked away.
Overall, you will enjoy this place.
par un voyageur
Publié le 24 nov. 2024
It was very clean the bathrooms were impressively clean. Majority of staff were friendly and helpful and respectful. Only had 2 staff that were less than friendly but they might have been having a bad day. Food was some of the best for an all inclusive compared to others. House cleaners were very good at keeping things neat and felt safe. All the questions we had were answered promptly. This property was very impressive and we will most likely book at another RIU again because of our great experience. Thank you for making it a great getaway from a busy life of work!
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Hotel Riu Palace Baja California, Gestion de l’hôtel
Dear Chestnut Ann,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back soon.Have a great day,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
par un voyageur
Publié le 21 nov. 2024
My shower smelt like mildew and had small black specks in the corner. The food was better than other all inclusive I’ve been to. The staff was extremely friendly!!
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Hotel Riu Palace Baja California, Gestion de l’hôtel
Dear Laura,Thank you for taking the time to write such a great review of our hotel. Please rest assured that we have shared your comments with corresponding department to reassure that standards are being met.It was our pleasure hosting you and we are looking forward to welcoming you again very soon!Best wishes, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
par un voyageur de West Bloomfield
Publié le 24 oct. 2024 sur Expedia
par un voyageur
Publié le 24 oct. 2024 sur Expedia
par un voyageur
Publié le 24 oct. 2024 sur Expedia
Love the pools and activities. The Mexican Show was also very unique and beautiful
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Hotel Riu Palace Baja California, Gestion de l’hôtel
Dear Taylor-Tuonglinh,Thank you very much for choosing us, your feedback is the recompense that makes us want to continue working for our lovely guests.It is fantastic to read you loved your stay.Wishing you a wonderful day and hoping to see you again very soon!Kindest Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
