Note fondée sur 3 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juin 2023 sur Expedia
L’hôtel est parfait merci pour le séjour agréable que j’ai pu passer dans votre établissement, franchement y’a rien à dire tout était excellent ♥️
par un voyageur
Nous recommanderons !
Publié le 27 nov. 2022 sur HotelsHôtel parfait
Service absolument irréprochable et efficace
Restaurants spéciaux sans réservation et situés tous au même niveau et endroit donc très facile à faire un choix
Chambre de très bonne taille avec équipements faciles
par un voyageur
Publié le 21 nov. 2024
My shower smelt like mildew and had small black specks in the corner. The food was better than other all inclusive I’ve been to. The staff was extremely friendly!!
par un voyageur
Publié le 23 août 2024 sur Expedia
My stay at the RIU wasn’t long but it was everything it needed to be. Staff is friendly and attentive but not too overbearing. If you’re not a Spanish speaker it’s not a problem they’re very good at communicating with you. They don’t offer free transportation from the airport to the hotel so be aware of that. The rooms were clean and our balcony view was very nice my only complaint is our room was next to their electrical boxes and it was slightly too loud. The hotel is new and not outdated at all and they are always up keeping the grounds. The restaurants on the property were very easy to get into for dinner (you can’t make reservations it’s first come first serve) We tried the steakhouse and meat was a little bland and we waited for our food for a while but overall you can’t complain. Food at the property was surprisingly good for an all inclusive but some food items weren’t the best. The pool layout is slightly awkward and wasn’t my favorite but the view to the ocean is perfect. DRINKS!! Honestly they were all very light I recommend taking shots the whole trip or asking for an extra shot on the side of your mixed drink. Book your excursions with the people on the beach! Way cheaper and they offer more options don’t listen to the people that try to defer you, the salesmen are nice people just trying to make a living and their prices are always negotiable.Loved how close the hotel was to the nightlife all Ubers under 10.Definitely would stay at the RIU again if I go to Cabo.
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Riu Palace Baja California, Gestion de l’hôtel
Dear Evangeline,We cannot thank you enough for your fabulous feedback, on behalf of our lovely staff.We will pass on your kind words to our team!It is fantastic to learn you had a good time. We would like to welcome you again soon, Evangeline.Kindest Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Good place to stay
par un voyageur
Publié le 22 août 2024 sur Expedia
Great Resort overall. The buffet was very small and limited on food options. I choose the Ellite Club option and highly recommended.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Alireza,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
par un voyageur de Roseville
Publié le 22 août 2024 sur Expedia
First, I want to start with the positives. The customer service was great. The resort manager, Cesar, was excellent and tried to make the stay pleasurable. Our room was decent and clean. Refrain from being deceived by the pictures. The Marketing for this resort has done an amazing job making the RIU look awesome. It is far from it. The food was absolutely terrible. It was cafeteria-style and more like school food. The steakhouse was awful. The Mexican restaurant was OK. It was the best out of all choices. Everyone in the family had stomach issues by the end of the trip. I got crackers, and it was the best meal I ate at the resort. It was filthy, and the pool area lacked shade. The umbrellas were beaten up and provided no shade as they were old and worn. The cabanas were stained, and the shades were torn and worn. The noise levels were off the charts. People were so rude and loud in the hotel hallways. When the room service dishes were collected in the mornings, it sounded like pots and pans banging together. We have stayed at six different resorts in Cabo, and this one was the worst. We will never stay here again. It is unfortunate because there are a lot of small things that they could do to make it so much better. I am in property management, and the small things matter. Spend money on the pool area as everyone is there all day. The average temperature in Mexico is 82 degrees. People want shade in the summer months as it is very hot.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Riu Palace Baja California, Gestion de l’hôtel
Dear Kyler,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay did not live up to your expectations. It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
par un voyageur
Publié le 22 août 2024 sur Expedia
Excellent service, real nice people and great food, great activities
par un voyageur
Publié le 21 août 2024 sur Expedia
You get what you pay for. If you are on a budget then this is the spot for you. I guess you can call the Riu the Carnival cruise of resorts.
Food was bland, very limited food options for room service, a weird towel card system, watered down alcohol… they also don’t do reservations for restaurants because it's first come first serve so you might not get to try them all. We wanted to dine at the asian restaurant but the host in the front said they were booked even though there were a lot of open seats.
The staff were alright, you can tell they're just there to get paid. The only one who really made an effort for us to feel welcome was Fernando. He always made sure we were having a good time. He deserves a raise.
If you want good food, service, staff, and experience then I suggest going somewhere else.
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Riu Palace Baja California, Gestion de l’hôtel
Dear Tommy,We appreciate your feedback, as it helps us understand which aspects we can focus and improve on. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, it is our hope to host you again.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
par un voyageur de Manhattan
Publié le 21 août 2024 sur Expedia
