Note fondée sur 3 575 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 janv. 2024 sur Expedia
super propre et personnel courtois
par un voyageur
Publié le 18 sept. 2023 sur Expedia
par un voyageur
Publié le 4 sept. 2023 sur Expedia
En général c’est bien, mais les choses qu’on n’as pas aimé c’est que il y’a n’as pas des possibilités pour s’installer sur la plage.
par un voyageur de Montreal
Publié le 16 août 2023 sur Expedia
Le site est magnifique, avoir accès aux trois Riu était super plaisant. Manque un peu de climatisation dans certains lieux, et l'odeur dans la chambre qui était désagréable toute la semaine, mais supportable.
par un voyageur
Publié le 6 juin 2022 sur Expedia
par un voyageur
Publié le 5 déc. 2024
This was our second stay at Riu Palace. On our second afternoon I became quite ill due to food poisoning and was confined in our room for a day and a half. Room service changed our sheets out twice that day without a beat.
I like this property and will most likely return in the future.
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Hotel Riu Palace Cabo San Lucas, Gestion de l’hôtel
Dear Arthur Lee,We would like to thank you for sharing you impression on your recent stay at our hotel.It is nice to learn our staff took good care of you.At RIU Hotels & Resorts health is our priority. We wish to explain that in accordance with our high standards, we guarantee our guests the highest quality service, which goes far beyond the legal requirements, especially when it comes to food safety. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food. Needless to say, we are deeply sorry to read that you felt sick. We would love to host you again.Warmest Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager
par un voyageur
Publié le 18 oct. 2024
par un voyageur
Publié le 17 oct. 2024
The property itself is amazing. Shower had a sewer type smell though. Drain was obviously dirty. Ordered room service twice on hotel app. Both times, it never showed up. Had bugs in tequila and they changed that right away. Also, done on app. Buffet staff was awesome! Can’t say enough about the service. I think the steak in buffet was actually a bit better than the steak house steak. Friend ordered a lobster dish in Italian restaurant and got a tiny lobster. The rest of us got good sized ones. The waiter asked if she wanted another tail. The manager came out to let her know he made an exception for her and “it will not happen again tomorrow.” Came across condescending and rude. The waiter on the other hand was great. Swim up bartenders were average, hard to beat the view at swim up bar. Yes, we did tip the staff and they were very grateful. Would stay here again.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Nathanael,Thank you for taking the time to write to us your fantastic feedback. We are very pleased to hear that you enjoyed your stay at our property.Thank you for staying with us and we would love the opportunity to serve you again. Best wishes, Hotel Riu Palace Cabo San LucasOnline Reputation Manager
par un voyageur
Publié le 6 oct. 2024
par un voyageur
Publié le 19 sept. 2024 sur Expedia
