Note fondée sur 874 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Nobu Hotel Los Cabos, Gestion de l’hôtel
Dear Mr. Perreault,Thank you for allowing Nobu Hotel Los Cabos to be a part of your vacation plans. We look forward to reading your next review shortly.Sunny Regards from Cabo!
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Cash grab dont go!
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Nobu Hotel Los Cabos, Gestion de l’hôtel
Dear Mrs. Pierre,Thank you for sharing your feedback on your recent stay at Nobu Hotel Los Cabos. We regret to hear that you had a negative experience. If you're comfortable sharing more details about what happened. Your feedback is valuable, and we take it seriously in our efforts to improve our services.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back to Nobu for a truly memorable experience in the future.Best Regards!
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Nobu Hotel Los Cabos, Gestion de l’hôtel
Dear Mr. Clement,Thank you for choosing us, and we look forward to welcoming you back for more memorable moments.Regards!
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Nobu Hotel Los Cabos, Gestion de l’hôtel
Dear Mrs. Dupuis-nouillé,Thank you for taking the time to share your review with us. Your opinion holds great significance, as our priority and mission revolve around creating experiences like the one you've described for our guests.We look forward to seeing you back soon!Sunny regards from Cabo!
par un voyageur
Publié le 27 sept. 2023 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Nobu Hotel Los Cabos, Gestion de l’hôtel
Dear Mrs. Lim,Thank you for taking the time to share your experience at Nobu Hotel Los Cabos. We thank you again for taking the time to share your comments with this amazing community and look forward to welcoming you back in the not-so-distant future. Warm Regards!
par un voyageur de washington
Publié le 16 janv. 2025
The main issue we had at this place was the roaches by the fridge and the hotel response to it. First, they came in with chemicals to spray the entire room even though we have to sleep there smelling the toxic chemicals. On check out we were given $100 credit which was an insult given how much we spent there. Upon our return to the USA, we had to take all our clothes to dry cleaners and trash the luggages as we were afraid we would bring roaches or their eggs with us.
Over all the resort is very nice. The food is amazing. The drinks are nothing short of price gouging. The cheapest wine is $33 (US$) for half of glass for some nameless wine and the price goes up from there. The nearest city is 30 min by a taxi that cost $44 one way.
I recommend to pick up wine or drinks from the airport. If you go to the city, and you are allergic to bees, bring an extra epi pen and Benadryl. Too many bees to count.
The food at the hotel is excellent. It’s 5* plus. It is worth the cost. Service is excellent. The beach is unuseable- waves and currents ……it’s not a place to enjoy the beach. It’s a place to relax and enjoy the resort.
The rooms are very big and there is a couch that can be used as a bed so it’s great for families.
It’s a very safe place and well secured.
Commentaires de Gestion de l’hôtel
16 janv. 2025 par Nobu Hotel Los Cabos, Gestion de l’hôtel
Dear Henok,Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience caused by the roaches and the way your concerns were handled. We understand how unsettling that experience must have been, and we’re sorry that the follow-up response did not meet your expectations. We take matters like this seriously, and we are currently reviewing our pest management procedures to ensure a more effective and guest-friendly solution in the future.We’re glad to hear that you enjoyed the food, the service, and the overall resort, though we recognize that your stay was affected by some challenges. Your comments on the wine pricing, beach conditions, and bee presence are appreciated as well, and we’ll be sure to consider them when making improvements.We truly value your feedback, and we hope that despite the issues you faced, you'll consider giving us another opportunity to offer you a more enjoyable and seamless experience in the future.
par un voyageur
Publié le 12 déc. 2024
Beautiful property and very clean
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Nobu Hotel Los Cabos, Gestion de l’hôtel
Dear Ashley Dawn,Your feedback is very important to us, and we're grateful that you took the time to rate us.It's a pleasure to know that you enjoyed your stay with us. We're dedicated to providing our guests with exceptional service that exceeds their expectations, and we're thrilled that we achieved this for you. Your kind words motivate us to keep aiming for excellence, and we can't wait to see you again soon to create more memories together.
par un voyageur
Beautiful property but this isn’t luxury!!!!!
Publié le 18 oct. 2024 sur HotelsThis shouldn’t be classified as a luxury property. Checked in after a long flight and got to our room expecting to relax. We ended up fighting at least 15 house flies in our room. Called front desk to send someone to assist— over 3 hours later a guy shows up to kill them one by one. Then, I paid extra for a private swim up pool, thinking it’ll be a romantic touch… There were huge dead roaches and so sorts of bugs in it morning till night. Called for it to be cleaned, no one ever showed up. So we couldn’t use it. This is not what one would expect from a Nobu brand. It was really disappointing.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Best regards from Nobu Hotel Los Cabos., Gestion de l’hôtel
Dear Olufubmilayo,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. We understand how frustrating this must have been, especially after a long flight. Your feedback regarding the cleanliness and maintenance of both your room and the swim-up pool is taken very seriously, and we will address these matters with our team immediately.We strive to provide a luxury experience, and we regret that we did not meet your expectations. We hope you might consider giving us another chance to deliver the high standards you deserve.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
This property is in a remote location approximately 40 mins south of Cabo without access to a swimming beach. You are forced to eat at the hotel restaurants that are very expensive and have limited menu options. There was an extra charge for everything even to use of a pool that was part of the hotel. They won’t allow Uber for transportation either and you have to use their expensive taxi service.
The property itself is beautiful and very clean with very attentive staff.
I would not be visiting again cause I prefer to have more food options and causal dining.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Best regards from Nobu Hotel Los Cabos., Gestion de l’hôtel
Dear Yassaman,Thank you for your feedback. We’re glad to hear you appreciated the beauty of our property and the attentiveness of our staff.We understand your concerns regarding the location and dining options. Our goal is to provide a unique experience, but we recognize that this may not suit every guest's preferences. We appreciate your insights about transportation and menu variety, and we will take your comments into consideration as we seek to enhance our offerings.We hope you find a destination that better aligns with your preferences in the future.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Very beautiful stay
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Sunny regards from Nobu Hotel Los Cabos., Gestion de l’hôtel
Dear Ivana,We appreciate you taking the time to rate our service.It is a great pleasure to see that you had a delightful stay with us. Our team members strive to surpass your expectations and provide an unforgettable experience for our guests.Your feedback is invaluable, and it motivates us to aim for excellence continuously. We can't wait to welcome you back soon and make more memories together.
