Note fondée sur 1 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024
Most everything was a positive, One issue that we did encounter at check in was that they couldn't find our information initially which was concerning, the other issue was when we were leaving the Concierge could not verify our pickup shuttle even after providing her a reservation number and a phone number to call which was a little stressful especially when we had a plane to catch. she made no attempt to help!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We’re glad to hear that most aspects of your stay were positive, but I want to sincerely apologize for the inconvenience you experienced during check-in and with your shuttle service at departure.At check-in, we strive to make the process smooth and welcoming, and I'm sorry to hear we did not meet your expectations. Additionally, your feedback regarding the shuttle service is deeply concerning, and we regret the stress this caused, especially with your travel plans. This is certainly not the level of service we aim to provide, and I will personally follow up with our team to ensure this does not happen again in the future.We truly value your feedback, as it helps us improve. Please don’t hesitate to contact me directly if you decide to visit us again. We would love the opportunity to welcome you back and provide you with the seamless experience you deserve.Warm regards,
par un voyageur de Mansfield
Publié le 17 sept. 2024 sur Expedia
Playa Grande is such a family friendly hotel and so safe for all. I couldn’t see myself staying anywhere else while in Cabo. It’s a home away from him with stunning views of the ocean. Always impeccably clean and friendly staff. Till next time!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for your lovely review! We are thrilled to hear that you consider Playa Grande your home away from home in Cabo. It's wonderful to know that you found our hotel family-friendly, safe, and always impeccably clean.Our team takes great pride in providing a welcoming atmosphere with stunning ocean views and friendly service. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.Until next time!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Rooms were large and nice pools
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for your great review! We’re delighted to hear that you enjoyed the spacious rooms and our nice pools during your stay at Playa Grande Resort & Spa. It’s always a pleasure to know our guests are happy and comfortable.We hope to have the chance to welcome you back for another wonderful stay in the near future!Warm regards,
par un voyageur de Lewiston
Publié le 14 sept. 2024 sur Expedia
Playa Grande was perfect, they have a great facility. The pools were awesome and so was the staff. Couldn’t have picked a better place!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you so much for your fantastic review! We are delighted to hear that you found Playa Grande Resort & Spa to be perfect for your stay. It’s wonderful to know you enjoyed our great facilities, especially the pools, and that our staff made your experience memorable.We truly appreciate your kind words and look forward to welcoming you back soon for another amazing stay!Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for your score and comment. Hope to see you back soon.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Well run resort. Great food and atmosphere.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you so much for your comments! Hope to see you back soon.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Really Nice Rooms the staff great really secure and close to everything
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you! hope to see you back soon!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The ads don't tell you that the beach in front of the hotel is not swimmable, it is permanently closed, so if you want to go into the ocean you have to go somewhere else.
Also, staff is not very honest. I accidentally left my watch in the gym while I worked out and nobody else was there, but when I left and called later to retrieve my watch "nobody had seen it" and didn't know what happened to the watch. The cleaning crew most have taken it and didn't report it. They have a lost and found department, but it looks it is just to make guests feel secure, but they could not locate my watch.
I will never go back there.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Humberto O, Gestion de l’hôtel
Dear Alfredo,Thank you for taking the time to share your concerns with us. We sincerely regret to hear about the challenges you faced during your stay.Regarding the beach access, we apologize if this was not clear before your arrival. For the safety of our guests, swimming in front of the hotel is not permitted due to strong currents, and we understand how disappointing this could be but your safety is our priority. As for your lost watch, we are genuinely sorry to hear about this unfortunate incident. Please be assured that we hold our team members to the highest standards of integrity, and we have a detailed process in place to manage lost items. We regret that we were unable to locate your watch despite our efforts as a common area guests can also pass and is difficult to identify if was there.We value your feedback and sincerely apologize for any inconvenience you experienced. Respectfully,
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Muchas gracias por su 5 de 5. Los esperamos de regreso!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
It was just lovely, like out of a dream.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Renato Mendonca - General Manager, Gestion de l’hôtel
Thank you for your score and your comments! Hope to see you back soon!
