Note fondée sur 198 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de YORBA LINDA
Publié le 5 août 2024 sur Expedia
I’ve stayed here several times but this time the unit needed some upkeep. The water fountain to our unit was broken it was missing the upper portion so it looked terrible walking into our unit. Dining service to look a long time. Transportation inside the resort also took a very long time.
Commentaires de Gestion de l’hôtel
5 août 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Jessica, Thank you very much for taking your time to share your review with the community. We would like to extend my sincere apologies for the inconveniences you had during your stay. We do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. We are looking forward to having you as our guests again and will make every effort to exceed your expectations.Best regards,
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Trinidad, Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur
Publié le 26 juill. 2024 sur Expedia
We stayed for girls trip 6/20-6/24. We used to love staying at Monte Cristo yearly until this year. We had a terrible experience. Our villa was supposed to be ocean view which it was not. Our Villa faced all dead bushes with no landscaping. We found cockroaches in the master bedroom and by the front door. Lower bedroom had no hot water. We had no phone service the day before we were leaving. We addressed all these concerns when we arrived to Alejandro Guzman, the guest service experience manager.
Several times I asked for a supervisor or general manager and was told each time that there was no one on site. I sent two emails since we have arrived home to Alejandro and he has never once replied. Needless to say this will be the last time we ever stay at this Pueblo Bonito Monte Cristo.
We asked for a different room or a credit and was told they only had one other room open, on the 3rd day of our trip that was no better.
I reached out over a month before we arrived to see if we could get the same villa we had in the past, there was no response to that.
I have sent so many friends/family to this place in the past
Would like this email to be escalated to someone who cares.
Cheryl Sommer
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Monique, First of all, we would like to thank you for having chosen Montecristo Estates Luxury Villas to spend your vacation. It was a real pleasure to be your hosts at your home away from home. We have received your comments regarding some inconvenience that you encountered during you stay with us. We feel very sorry to read the inconvenience you experienced; please rest assure that copy of your comments will be sent to the main head departments involved in order to correct the weak areas you kindly mention. We always aim to offer an incredible experience to all our guests and I'm truly sorry that you felt we were not accommodating to your needs. We are looking forward to having you as our guest again and make every effort to exceed your expectations.Sincerely,
par un voyageur
Publié le 12 juill. 2024 sur Expedia
We enjoyed our stay all of the staff members were really nice and helpful
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Yessica, We thank you for your kind review, on behalf of all of us here at Pueblo Bonito, we would like to thank you for your appreciation of the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito team.Best regards,
par un voyageur
Publié le 11 juill. 2024
We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour.
Over all it’s a 10/10, book and enjoy, we sure did!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Shanetta D, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.Cordially,
par un voyageur
Publié le 11 juill. 2024
We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the villa! There is nothing to dislike at this resort, I would say the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour.
Overall, it’s a 10/10 book and enjoy, we sure did!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Shanetta D, Thank you ever so much for your fantastic review and for your lovely words toward the team members who looked after you so well. We are thrilled to know that you very much enjoyed all the services and amenities that you experienced at the hotel, from your daily meals to your suite and little treats. We all sincerely look forward to your return and to continue to exceed your expectations. Best wishes,
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Candis, Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur
If you book on a hotel site you get old rooms
Publié le 7 juill. 2024 sur HotelsI found out the hard way that if you book through hotels.com you get the older places not the newer places. So we were up in the older section where a lot of the stuff is broken or not in such great condition. The whirlpool tub in the one bathroom did not work at all that's happened in the other room didn't work it's definitely not the same as the place I reviewed when I was there but maybe want to go and stay in that room and spend all that money.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Colleen,Thank you for your comments regarding your recent stay with us. Upon reading your comments we want to sincerely apologize to you for the experience you had, we strive to provide excellent service and we are sorry this is not what you perceived. Please know that we certainly try to accommodate the villas location request; However, they are granted upon availability, as much as we would like to accommodate all the special requests sometimes we do run out of villas in a specific side of the hotel. Once again, we are sorry you did not have a perfect stay and would like to thank you for staying with us.Sincerely,
par un voyageur
Not what I thought it would be
Publié le 1 juill. 2024 sur HotelsThe veiw was not great, lots of construction going on right by us
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Daniel Medina General Manager Montecristo Estates , Gestion de l’hôtel
Dear Collen, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,
par un voyageur de Murrieta
Publié le 23 juin 2024 sur Expedia
The service was horrible!!!! No customer service what’s so ever at the Monte Cristo!!!!! Horrible!! Rude and dismissive!! They lie about restaurant closing times and pretty much everything else!! Have been to this resort 3 times before and it was really disappointing the way the service has declined!! Probably will not return again. Many options in Cabo!!
Commentaires de Gestion de l’hôtel
26 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kira J, Thank you for sharing your experience with the community. We have received your comments regarding some inconvenience that you encountered during you stay with us. It draws our attention because we receive very good comments from our collaborators and the service, however we will follow up internally to improve and work on the points mentioned. We value your feedback and will review the points you brought up with our team and strive to improve. Thank you again for staying with us and we look forward to welcoming you back in the near future. Warmest regards,
