Note fondée sur 820 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,1 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2023 sur Expedia
Super resort , très belle accueil par Regina notre concierge !! Nous avons adorer l’expérience ! Nourriture très bonne !! Nous recommandons !
Commentaires de Gestion de l’hôtel
7 août 2023 par René Virgilio General Manager Pueblo Boni, Gestion de l’hôtel
Dear Mathieu,We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
par un voyageur
Publié le 19 nov. 2024
Beautiful resort and enjoyed my time there with my husband.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Cynthia, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,
par un voyageur de West Richland
Publié le 12 oct. 2024
Commentaires de Gestion de l’hôtel
12 oct. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Robert A, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
par un voyageur de West Richland
Publié le 22 sept. 2024
The resort is beautiful, the staff was outstanding and the location to town was also great. These were the good things, but there was one large disappointment that continually resurfaced and that was “for an EXTRA CHARGE”. We paid for an all inclusive package and at every turn we were told there would be an extra charge for something. We regularly stay at all inclusive resorts and unfortunately this was a big disappointment for such a great resort. Charge more up front but stop the nickel and dime games.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Robert A, We appreciate and value all guest feedback and would like to thank you for taking the time to share your review on your recent stay with us. It is our goal to provide a wonderful relaxing guest experience and everything we do is design to maximize value to our guests. We also take pride on providing our guests with a wide variety of award-winning dining and beverage options during their stay with us. The reason we have restaurants with surcharge or offer additional items on our menu, is in order to provide our guests with additional choices other than what is included in their All-Inclusive plan.We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views. Warm regards,
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The staff, property grounds, everything was amazing. Highly recommend for couples we had the best time
par un voyageur
Publié le 18 sept. 2024 sur Expedia
My second trip to this property. The first was awesome. The second, was not. 2 in our party has debit cards stolen. I am still dealing with calls and emails trying to release the holds on my credit card. Billing mistakes. The food was average and worse than the last. The steak house was not a good experience. The worst part is their new upcharge policy. That is all I heard when I ordered something about the stupid upcharge. Be all-inclusive at the right price, or don't be. Everything had boundaries. That is not why I went back. No upgrade was available to avoid the constant upcharge discussions.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Had a great time at Pueblo Bonito Pacifica. Marco and Martin were great and went above and beyond to make sure we had the best service possible. I highly recommend this resort and I will definitely be returning myself.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Roberto, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Raymond S, Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur
Publié le 17 sept. 2024 sur Expedia
We have stayed here many times and always enjoy it.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Katharine, Thank you very much for your wonderful review. We are pleased to know you enjoyed your stay. Your kind words toward our Pueblo Bonito team are very much appreciated. We sincerely look forward to your return to continue to exceed your expectations.Warm regards,
par un voyageur
Publié le 17 sept. 2024 sur Expedia
By far exceeded our expectations. We will be returning for sure! Gabriel and Dulce are gems and go out of their way to do literally anything for you during your stay.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Laura, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!Kind regards,
