Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Baron, Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juin 2024 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Adrianni, Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur
Shortened but Sweet
Publié le 23 janv. 2024 sur HotelsCommentaires de Gestion de l’hôtel
27 févr. 2024 par René Virgilio General Manager The Towers at Puebl, Gestion de l’hôtel
Dear John, Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur de Santa Clarita
Publié le 1 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 févr. 2024 par René Virgilio General Manager The Towers at Puebl, Gestion de l’hôtel
Dear George,Thank you very much for your preference, we hope to see you very soon.Best regards,
par un voyageur de Scottsdale
Publié le 30 déc. 2023 sur Expedia
The property is very outdated!! The pools and jacuzzi need to be updated! The lounge chairs are very old and uncomfortable!
One day during our stay we had no water! It was on and off all day! They just kept telling us they are working on the pipes! They didn’t compensate us or offer us anything! When the water did work it kept spouting in and out, it wasn’t consistent water!
One night we went to dinner at the Asian/Japanese restaurant, we tried to order 4 or 5 different items and they told us they didn’t have any of the items!
The staff was very friendly but the property was no worth the money!! Will not stay there again!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dina, We appreciate the time you have taken to make us aware of the issues you had during your recent stay. You can rest assured that each comment is reviewed with our management team and all the necessary measures are taken in order to prevent future mishaps; nevertheless immediate action will be taken. We pride ourselves on providing a relaxing experience to all our guests and we strive on making our guests feel as if they are in a tranquil oasis of calm and we are very successful in achieving that, we indeed apologize if we have come short of meeting your expectations.Sincerely,
par un voyageur de Los Angeles
Publié le 15 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Aldo Vazquez, Gestion de l’hôtel
Dear Susan.First, we would like to thank you for having chosen Pueblo Bonito Pacifica Golf & Spa Resort to spend your vacation.We are glad that you enjoyed our beautiful property. we will make sure to share your positive comments to our staff, this help us to be motivated and keep up on the good work.Sincerely,
par un voyageur
Publié le 23 nov. 2023 sur Expedia
Excellent service with a smile. Great food. Quiet and very relaxing. Only negative is you can’t swim at the ocean as it’s really rough.
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Aldo Vazquez, Gestion de l’hôtel
Dear HeribertoThank you for your feedback, We are glad that you enjoyed our beautiful property. we will make sure to share your positive comments to our staff, this help us to be motivated and keep up on the good work.Sincerely,
par un voyageur
Publié le 14 oct. 2023 sur Expedia
Beautiful property with amazing staff and food. It’s very tranquil with a subtle energy and there are a few fun activities offered during the day like pool volleyball, dance lessons, card games but mostly you’d come here for some R&R with a loved one. We stayed in the Towers and the bed was the most comfortable thing ever like sleeping on clouds, the rooms are on the smaller side but enough space for a 4 day trip. Our butlers were super nice and helpful though we really only used their services on day 1. The biggest letdown was the spa of you can even call it that. First of all, it’s hard to find, hidden below the lobby down a hall with barely any signs. There is a small locker room area for men and women and each has a tiny steam room, hot pool and cold pool q with 1 lounge chair. It’s tiny and very disappointing, especially since it’s such a nice resort overall. Feels like an after thought and I wouldn’t call it a spa. The I my other downside which really wasn’t a big deal is the VIP lounge. You’d think arrive would be great given the name but it’s incredibly slow and often the wait staff (only one was there each time we went who was actually taking orders) forgets your orders…this happened twice. We ordered soup which is likely somewhat premade and it took 35 mins yet we were the only ones there and it was like 3pm. Same thing happened the next day. I wouldn’t upgrade to a towers for that but overall very nice property with warm, friendly staff.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Aldo Vazquez, Gestion de l’hôtel
Dear KerryFirst of all, we would like to thank you for having chosen Pueblo Bonito Pacifica Golf & Spa Resort to spend your vacation. We are glad that you enjoyed our beautiful property. We will make sure to share your positive comments to our staff, this definatelly help us to be motivated and keep up on the good work.We notice, that you are not satisfy with some areas of our resort. Thank you for Your comments, this will help us to improve. Our priority is guest satisfaction.We sincerely hope you will give us another opportunity to demonstrate why Pueblo Bonito Pacifica Golf & Spa Resort is home away from home for many other visitors.Kind Regards.Guest Service Experience
par un voyageur
Publié le 26 juill. 2023 sur Expedia
Muy comoda, y el personal muy amable
Commentaires de Gestion de l’hôtel
23 sept. 2023 par René Virgilio General Manager Pueblo Bonito Pacif, Gestion de l’hôtel
Dear Ashley A,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards
par un voyageur de Ladera Ranch
Publié le 21 juill. 2023 sur Expedia
Kind and attentive staff. Beutiful views and good food.
