Note fondée sur 600 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Expedia
We stayed here with family and 2 babies and found the resort excellent for staying with babies. The little kids pool was super great for our baby to walk and splash around in while the main family pool was colder and great for floating in. We stayed in a one bedroom suite and there was TONS of room in it - highly recommend booking that room if you cab. The food choices were great, you didn't always need to do a buffet meal which was a nice change. Everything except the sports bar was open while we were there.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Dear Christine, We sincerely appreciate your kind preference for our brand and resort. It was a pleasure being the host of your most recent family vacation to Cabo, and we appreciate that you have taken the time to share your experience on Expedia. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. Furthermore, we are very grateful for your compliments towards our rooms, pools, food etc. We look forward to hosting you again soon.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Dear Maricel, Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations. We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future. Sincerely,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The staff are very friendly and treat you like kings here. The food is actually surprisingly good ! sushi, tacos, quesadillas, ribey, desert, chips and guacamole were all sooo good !! The only thing that makes this experience not excellent is that we payed $500 for an Ocean view but got a pool view instead.. No ocean view at all. Love the staff all very kind. Our mini fridge was restocked daily which is very nice. Love how you don’t have to leave the resort the gym, spa, little grocery store, restaurants all in the resort!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Dear Valeria, It's fantastic to hear that you had such an awesome and relaxing week at Villa Del Palmar! Our team works hard to ensure that every aspect of your stay is enjoyable, and I'm thrilled that you found our food, drinks, fridge, gym and grocery store. Your loyalty and enthusiasm mean the world to us, and we can't wait to welcome you and your family back for another memorable stay in the future! Kind regards...
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Buen servicio, buena ubicación y comida
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Querido RICARDO, Muchísimas gracias por compartir su experiencia que tuvo en nuestro Hotel, es grato leer que nuestro personal ha brindado un servicio excepcional, Agradecemos sus amables palabras que personalmente lo compartiré con todo nuestro equipo.A nombre de Villa del Palmar Beach Resort & Spa, agradecemos su visita y lo esperamos con los brazos abiertos en su próxima visita…
par un voyageur de Berkeley
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Dear Gary, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
En front desk nos comentan que todo está incluido excepto cortes de carnes especiales y bebidas especiales. Al llegar a cenar a un restaurante nos cobran el total del consumo. Nos quedamos sin agua en general para baño por la mañana. Nos hacen cobro cada día de estadía por “sanitizar” habitación.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Estimada Rosa, Muchas gracias por tomarse el tiempo y escribir su experiencia en nuestro Hotel, sus comentarios son de suma importancia ya que nos ayudan a revisar y a mejorar nuestros procesos de atención al cliente, de antemano le pido una disculpa por la atención experimentada, siempre nos esforzamos por ofrecer una cálida bienvenida a nuestros huéspedes, referente al cobro que se le realiza diario, nosotros no realizamos ningun cobro por sanitizar la habitacion, el sanitation fee es un cargo, gubernamental la cual apoyará la inversión gubernamental en infraestructura ambiental, sostenibilidad y prácticas de seguridad. Nuevamente le ofrezco una disculpa esperando tener la oportunidad de resolver sus dudas y lo invitamos a regresar con nosotros para brindarle el servicio y calidad de excelencia que se merece y por el que somos reconocidos,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Qurida JasmineMuchísimas gracias por compartir su experiencia que tuvo en nuestro Hotel, es grato leer que nuestro personal ha brindado un servicio excepcional.A nombre de Villa del Palmar Beach Resort & Spa, agradecemos su visita y lo esperamos con los brazos abiertos en su próxima visita…
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Muy buen servicio, instalaciones de Lujo, comida variada, excelente
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Oscar Galeana Gallo/ Guest Service Manager, Gestion de l’hôtel
Querido Hector Eduardo,Muchísimas gracias por compartir su experiencia que tuvo en nuestro Hotel, es grato leer que nuestro personal ha brindado un servicio excepcional, Agradecemos sus amables palabras que personalmente compartiré con todo el equipo involucrado. A nombre de Villa del Palmar Beach Resort & Spa, agradecemos su visita y lo esperamos con los brazos abiertos en su próxima visita…
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Oscar Galeana Gallo/ Guest Service Manager, Gestion de l’hôtel
Dear Mehdi,We would like to thank you for the time you took to write a note about your stay with us, your comments help us to improve our services and our guest’s satisfaction. For all of us, your comments are important, since they are the tool to improve our quality and service levels and also to highlight the opportunity areas that you as our valued guest noted during your stay. We are very sorry to read that your time at the resort was not as expected. Rest assured that your remarks will be addressed to the corresponding management. We take your comments by heart. We hope to have the opportunity to welcome you once again and make your stay a memorable experience.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The food was not good at all. Then we booked 2 beds and got one. The hotel was under reservation and there were jackhammers and construction and a few bars were closed. I was not very impressed.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Oscar Galeana Gallo/ Guest Service Manager, Gestion de l’hôtel
We would like to thank you for the time you took writing a note about your stay with us, your comments help us to improve our services and our guest’s satisfaction. We are very sorry to read that your time at the resort was not as expected. Rest assured that your remarks will be addressed to the corresponding management to make sure this situation about the costruction, will be proper managed.We hope to have the opportunity to welcome you once again and create a memorable experience.
