Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2023 sur Expedia
Il y avait 1 ascenseur lautre ne fonctionnent pas
Commentaires de Gestion de l’hôtel
19 août 2023 par Roberto Gómez, Gestion de l’hôtel
Dear Dora,Thank you for taking the time giving us your rating after visiting Villa del Palmar Los Cabos.Concerning your remark about the elevator, please be informed that we are installing a new elevator to provide better accommodations to our valued guests like you. We offer you a sincere apology for this inconvenience.On the other hand, we are delighted to learn that you had a good time with us.We look forward to the opportunity of hosting you again at our beautiful resort.Respectfully,
par un voyageur de ZAPOPAN
Publié le 19 sept. 2024 sur Expedia
Muy limpio, las villas cuentan con estufa, micro ondas, refrigerador e incluso sola, no dejaron folletos con instrucciones para uso de los mismos en español, como cuenta con playa pero no es óptima para meterse a nadar,
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Estimado JAIME , Muchas gracias por el tiempo que tomo en escribir la experiencia que tuvo en nuestro Hotel, sus comentarios nos inspiran a dar lo mejor de nosotros por nuestros huéspedes, brindando un servicio de calidad, Agradecemos sus amables palabras para con nuestro resort. A nombre de Villa del Palmar Beach Resort & Spa, agradecemos su visita y esperamos tener la oportunidad de hospedarlo de nuevo y ser parte de otra gran experiencia.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Service was excellent
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Dear Araceli, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Oscar Galeana Gallo/Guest Service Manager, Gestion de l’hôtel
Dear Sharmane, We sincerely appreciate your kind preference for our brand and resort. It was a pleasure being the host of your most recent family vacation to Cabo, and we appreciate that you have taken the time to share your experience on Expedia. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. Furthermore, we are very grateful for your compliments towards our team members whose kindness and professionalism are one of our hotel's greatest strengths. We look forward to hosting you again soon.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Our room that we had booked was given away to other hotel guests. They gave us another room which then we had to check out the next morning and transfer to another room. Our new room was not ready until later that day and we wasted a whole day waiting around. Had to cancel a day of fishing because of the room switch.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Oscar Galeana Gallo/ Guest Service Manager, Gestion de l’hôtel
Dear Ed,Thank you for taking the time to share your feedback. I apologize for the inconvenience you experienced with your room booking. I understand how frustrating it must have been to have your original room given away, and then have to switch rooms again the next day. I'm so sorry that this disruption caused you to cancel a day of fishing, which I know is a valuable part of your stay with us.Please know that we value your business and appreciate your patience and understanding. We will take your feedback to heart and work on improving our room assignment and communication processes to prevent similar situations in the future. We are committed to getting better day by day. Thank you again for your feedback and for choosing to stay with us
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Unfortunately there was construction going on at the hotel. The sports bar for one was not available. There was also a full day where we had no hot water in our tower. Other than that we enjoyed our stay.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Oscar Galeana Gallo/ Guest Service Manager, Gestion de l’hôtel
Dear Matthew, We sincerely appreciate your kind preference for our brand and resort. It was a pleasure being the host of your most recent family vacation to Cabo, and we appreciate that you have taken the time to share your experience on Expedia. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. Furthermore, we are very grateful for your compliments towards our team members whose kindness and professionalism are one of our hotel's greatest strengths. We look forward to hosting you again soon.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Naúm Morán, Gestion de l’hôtel
Dear jon,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your feedback. Your observations are very important because they will help us to improve the service we provide to our valued guests like you.It is important to let you know that every note and suggestion is read & considered in our weekly meeting and with your kind help and time, this is the first step to take our beloved resort into the next level. We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully,
par un voyageur
Publié le 4 sept. 2024 sur Expedia
No me gustó que solo hay 2 albercas y una para adultos mi hija no quiere volver
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Naúm Morán, Gestion de l’hôtel
Estimado Cesar,Gracias por darnos la oportunidad de recibirle en Villa del Palmar Los Cabos y por tomarse el tiempo de compartir su experiencia con nosotros. Sus comentarios son muy importantes ya que nos ayudan a mejorar el servicio y las instalaciones que ofrecemos a nuestros valiosos visitantes como usted.Esperamos tener el honor de atenderle en otra ocasión y proporcionarle el excelente servicio que nos caracteriza.Respetuosamente,
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Oscar Galeana Gallo/ Guest Service Manager, Gestion de l’hôtel
Dear zafiroThank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
par un voyageur
Publié le 31 août 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Oscar Galeana Gallo/ Guest Service Manager, Gestion de l’hôtel
Dear Jack, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
