Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Misrepresented listing
Publié le 3 sept. 2024 sur HomeAwayI have come to Costa Rica many times, including Puerto Viejo and I paid to stay in this house for 36 days with my son, and left after 6. I am aware of the bugs and environment there. The listing clearly states "fully screened in windows and doors" and this is NOT accurate. There are large unscreened gaps under the windows, between the windows, between the roof and the screens, between the floor and the walls and holes in some screens. This allows many types of bugs and critters to enter, which is exactly what happened. There were two wasp nests on the porch and the wasps kept entering (one of us is allergic), the owner said "bug spray is available" but I requested she come over to spray them, they kept coming back. We had many cockroaches in the bathroom and kitchen and one fell in my hair! A large grasshopper in the shower, a large spider in the bathroom and twice a lizard fell on me while I was in bed sleeping. On top of all the bugs, the first night we arrived, was a massive rain storm which then leaked over our bed and into the kitchen, the owner did eradicate the leaks the following day but the home was so humid our sheets never dried and I was only offered clean sheets when I requested them. As far as the beach being a 2 min walk, that is also not accurate. The beach is about a 10 min walk down a long dirt road. The owner refused to refund me when I informed her we were leaving early due to our safety and the amount of bugs. Don't stay here unless you plan on camping.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par VrboOwner, Gestion de l’hôtel
Dear Melody,
Thank you for taking the time to provide feedback. I’m sorry to hear that your experience was not as you had hoped. However, I do want to address some inaccuracies in your review for future guests.
First, it’s important to note that other guests have left 5-star reviews, reflecting their satisfaction with both the property and its description. The house is accurately listed, including the proximity to the beach, which is a short 5-minute walk.
As for the bugs, Cocles is a seaside jungle environment, and while I take every measure to minimize exposure, it’s impossible to eliminate them entirely in such a natural setting. The home is fully screened, though it’s worth noting that small gaps of 1/4 inch do exist in a jungle home, especially around screen frame hinges. I did respond to your request regarding the 5 wasps high in the exterior terrace roof and took action to address the beginnings of a nest immediately. While guests may see occasional visits from grasshoppers and small geckos, they will not experience lizards and cockroaches.
Regarding the leak, a bamboo branch leaned on the roof during a severe storm causing water to back up, which created the leak issue in the kitchen. This was addressed promptly. As for the sheets, even though you later reported there was no leak in the bedroom, not only were clean ones offered, but I personally did laundry for you to help make your stay more comfortable.
In terms of the payment, after your stop payment at your bank, both VRBO and your bank reviewed our communication and found no grounds for a refund, reverting the payment back to me.
I appreciate your feedback and wish you the best in your future travels.
Warm regards,
Sharon
par un voyageur
Pura Vida!
Publié le 11 mars 2024 sur HomeAwayWe thoroughly enjoyed our stay at Casa Mariposa. Sharon is a wonderful host - she prepared us early with tips for restaurants and area activities. She was very responsive, communicating and responding quickly and thoughtfully.
The house is perfect. We especially enjoyed the hammock! It was well appointed to make meals, relax, etc. We used the bikes and appreciated the beach towels.
Definitely reserving again!
par un voyageur de Uptown Minneapolis, MN
Nice little casa in a great jungle setting
Publié le 8 mars 2024 sur HomeAwayWe enjoyed our month at Casa Mariposa. Sharon is a great host who is always available to answer questions and take care of any problems that crop up. The property included two bikes, beach chairs, and even boogie boards. We love staying in these traditional wood houses. But this one is special because unlike many rentals in Costa Rica it has a modern plumbing system with filtered water and a central hot water system that works, as well as a modern bathroom and nicely equipped kitchen.
The Wi-Fi worked well enough to stream video, which is a big upgrade from our past experiences in Puerto Viejo. The casa is centrally located a short bike ride from two large grocery stores, as well as Cocles beach and Playa Chiquita. All in all, a great place to spend time in Puerto Viejo.
par un voyageur
An amazing month away
Publié le 28 juin 2023 sur HomeAwayWe had the privilege of spending a month in Cocles at the property. It was so hard to leave at the end of our stay. The place had everything we needed (well-appointed kitchen, mosquito nets, outdoor shower, etc.). The host lives next door and responded to our needs immediately. She also provided lots of suggestions about local activities and restaurants. Perhaps the best advice she gave was that the Noa Beach Club (a short walk from the house) allows outside visitors the use of the pools, restaurant, beach furniture, etc. It was an amazing life saver when the kids were tired of salt water or if the waves got too big. We will definitely be back.
par un voyageur de Anchorage
Very gracious hostess, friendly, informative.
Publié le 23 janv. 2023 sur HomeAwayAvery nice location, within walking distance to beach and restaurants. Comfortable and quiet, animals we not quiet, but wonderful sounds. Highly recommend.
par un voyageur de Bethlehem, NH USA
Casa Mariposa was perfect
Publié le 15 janv. 2022 sur HomeAwayCasa Mariposa had everything we needed for a 3 week stay. Sharon and Sylvia were great hosts. We thoroughly enjoyed our stay and we were sad to leave. We just loved it!❤️
Commentaires de Gestion de l’hôtel
15 janv. 2022 par VrboOwner, Gestion de l’hôtel
We miss you guys already! Thanks so much for the wonderful review. We hope you’ll come back to paradise and stay with us again!
Cheers,
Sharon
par un voyageur
Howler Monkey Chorus Delight
Publié le 5 janv. 2020 sur HomeAwayThe property is very cute and we loved the “glamping” aspect: I don’t camp but having the screened in windows open to the jungle noises at night was great, especially hearing the howler monkeys! Sometimes the power goes out for a while but we contacted the property manager who sorted it out. One caution: it is a good 4.5 hour drive from San Jose and would be very difficult to find at night, so plan to leave early to get there in the daytime.
