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Bay Village Tropical Retreat & Apartments

3.5 star property
3.5-star hotel near Cairns Esplanade

Choose dates to view prices

Photo gallery for Bay Village Tropical Retreat & Apartments

Outdoor pool, sun loungers
Front of property
Studio
Reception
Outdoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Bar
  • Pool
  • Housekeeping

Explore the area

Map
227 Lake Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    ‪3 min walk‬
  • Cairns Central Shopping Centre
    ‪17 min walk‬
  • Cairns Marlin Marina
    ‪4 min drive‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Family Room

View from room

Family Room

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio

Desk, iron/ironing board, cribs/infant beds, free WiFi

Studio

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Resort view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 3 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 3 Bedrooms

  • Resort view
  • 110.0 sq m
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Triple Room

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Triple Room

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Apartment, 2 Bedrooms

Desk, iron/ironing board, cribs/infant beds, free WiFi

Standard Apartment, 2 Bedrooms

  • Resort view
  • 84 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

About the area

Cairns

Oceanside stay.With a stay at this Cairns North hotel, you'll be steps from Cairns Esplanade and Cairns Base Hospital. Cairns Esplanade Charles Street Parkland and Cairns Private Hospital are also within half a mile (1 km).

What's nearby

  • Cairns Esplanade - 3 min walk - 0.3 km
  • Cairns Base Hospital - 3 min walk - 0.3 km
  • Cairns Central Shopping Centre - 17 min walk - 1.5 km
  • Reef Fleet Terminal - 3 min drive - 2.3 km
  • Cairns Marlin Marina - 4 min drive - 2.7 km

Getting around

  • Cairns Station - 6 min drive
  • Cairns Intl. Airport (CNS) - 6 min drive

Restaurants

  • ‪Muddy's Cafe - ‬7 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬10 min walk
  • ‪Atrium - ‬13 min walk
  • ‪Sushi Train North Cairns - ‬8 min walk
  • ‪Lobby Bar - ‬3 min walk

About this property

Bay Village Tropical Retreat & Apartments

3.5-star hotel near Cairns Esplanade
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 82 guestrooms or units
  • 2 levels
  • 3 buildings
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, German, Indonesian, Italian, Japanese, Spanish

Similar properties

View from property

Cairns Harbourside Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,013 reviews
The price is CA $119
CA $131 total
includes taxes & fees
Apr 26 - Apr 27
Cairns Harbourside Hotel

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: AUD 16 for adults and AUD 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.51 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 29.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 16 for adults and AUD 10 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 29.0 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bay Village Retreat
Bay Village Tropical
Bay Village Tropical Retreat
Bay Village Tropical Retreat Cairns North
Bay Village Tropical Retreat Hotel
Bay Village Tropical Retreat Hotel Cairns North
Bay Village Tropical Retreat Apartments Cairns North
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat & Apartments Hotel
Bay Village Tropical Retreat & Apartments Cairns North
Bay Village Tropical Retreat & Apartments Hotel Cairns North

Bay Village Tropical Retreat & Apartments Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 257 out of 702 reviews
Rating 8 - Good. 310 out of 702 reviews
Rating 6 - Okay. 88 out of 702 reviews
Rating 4 - Poor. 30 out of 702 reviews
Rating 2 - Terrible. 17 out of 702 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balinese flavour close to Cairns Hospital
We had hoped to postpone our stay by a week but found that the cancellation policy kicked in almost three days before we were due to arrive and there was no recourse to changing dates. Fortunately, rather than sacrifice the 100% cost, we were able to work things so we could make use of the night. We enjoyed a first class meal at the attached Balinese Restaurant with a delicious menu and fast, friendly and professional service. We had a studio room with a kitchenette with a microwave and essentials for self-catering if desired. Although the decor may be considered dated, the room was spotless and the beds were comfortable with no road noise from outside. There is a medium sized swimming pool in the centre of the two-story complex. There is limited secure parking. The location is ideal for those needing to be close to Cairns Hospital and nearby medical services. It is also handy to other restaurants and a block from the Esplanade.
Stayed 1 night in Jan 2025

8/10 Good

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Warren

Business traveller
Disliked: Room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Thatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Thank you, Jennifer, for going above and beyond for your guests!
Stayed 1 night in Nov 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Jan

We needed to be close to the hospital and it’s nice to walk to the esplanade
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark Jan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more secure parking as I worry about the vehicle parked in streets. Doesn’t feel safe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Nice pool. The rooms were very clean and had great amenities; even shaving cream. The staff were very welcoming. We stayed six nights over two weeks. They stored our extra luggage and my medical supplies. We could not have picked a better place!
Stayed 1 night in Nov 2024

8/10 Good

Cherilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Harm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the perfect stay and outstanding dining experience.
Stayed 1 night in Oct 2024

6/10 Okay

Anne, Burdell

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining, friendly staff, close to the CBD
Stayed 3 nights in Oct 2024

6/10 Okay

Peter

Travelled with family, Business traveller
Great restaurant, large rooms.
Stayed 2 nights in Oct 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and checkout great location
Stayed 1 night in Sep 2024

8/10 Good

mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort is nice and location is good, a bit noisy in early morning when gardener came to work during our stay Not happy with the $50 security deposit not yet refund after nearly 3 weeks, contacted the resort 2 times, still not happening
Stayed 3 nights in Aug 2024

8/10 Good

Amie

Stayed 4 nights in Aug 2024

6/10 Okay

Wendy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned daily! Ceiling fan in bedroom faulty
Stayed 4 nights in Sep 2024

8/10 Good

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Staff were friendly My shower was a bit average...
Stayed 3 nights in Aug 2024

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid at all costs. Sooo noisy, nothing like the photos, sheets don’t fit the bed, dirty. List goes on
Stayed 1 night in Sep 2024

8/10 Good

Lorella

Travelled with family, Travelled with partner
It’s a structure a little bit old but the garden is beautiful
Stayed 5 nights in Aug 2024

6/10 Okay

Elizabeth C

Stayed 4 nights in Aug 2024

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and convenient
Stayed 1 night in Aug 2024

6/10 Okay

Shilpa

Stayed 3 nights in Aug 2024