Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Wotif
The first impression was horrible.My partner and i checked in on Sat 5th after an amazing time at Crystalbrook Riley in Cairns. Upon areival we were so excited to come to Palm Cove but the way i was treated at the check in desk was disgusting. The first words we heard were "Credit Card and ID".?????? I was horrified as i have been in hospitality for oner 20 years incl working at many resorts and hotels. Even after she could see i was upset she continued with the hostililty. We then arrived in our ocean spa room to find the balcony was covered in bird poop and the view was ruined by the roof below us that hadnt been cleaned in years. We ate at La Mesa complimentary only because i had to go and speak to the assist manager Daniel,he was lovrly and understanding, but to be honest we will never return. The pool was nice but the lack of experience from the pool bar staff was disappointing. Not once were our sheets changed nir any rubbish removed after housekeeping had done their job . The best part of the stay at Palm Cove was when we left the hotel for all of our meals and walks on the stunning beach.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Jo, Gestion de l’hôtel
Dear Kyna, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay at our hotel. We highly value the feedback of our guests and we are truly sorry to hear about the issues you encountered upon check-in and with the cleanliness of your room's balcony. Your comments regarding the pool bar staff and housekeeping have been duly noted and will be addressed with our team. Please know that your feedback is taken seriously, and we will make every effort to improve the areas you have highlighted. We hope that you will consider giving us another chance in the future to provide you with the exceptional experience that we are known for. Kind Regards, Jo RakeiFront Office Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Amazing stay for any couple or family. Could not fault anything. Staff were incredibly helpful and cheerful. Would highly recommend!
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Jo, Gestion de l’hôtel
Dear Joshua,Thank you so much for your wonderful review!I am thrilled to hear that you enjoyed your stay with us. It is our goal to provide a comfortable and welcoming experience, and your kind words is very much appreciated. We hope to welcome you back soon for another great visit!Kind RegardsJo Rakei Front Office Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Love this place
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Jo, Gestion de l’hôtel
Dear SARAH, Thank you for your kind words! We are delighted to hear that you love our place.Looking forward to welcoming you back soon. Best regards, Peppers Beach Club & Spa Palm Cove
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The outdoor pool facilities are great but the rooms are a little dated with loud ceiling fans, and theres no elevators so you have to lug your bags up the stairs. They also don't provide facecloths (even motels will do this) which was annoying. Overall it was a nice stay but expected more for what they charge.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Jo, Gestion de l’hôtel
Dear Juliet, Thank you for sharing your feedback with us. We appreciate your kind words about our outdoor pool facilities. We apologize for any inconvenience caused by the dated rooms, loud ceiling fans, and the lack of elevators. We do have staff available to help with bags to and from guest rooms. Face Washers are available on request, We hope to have the opportunity to welcome you back for an improved experience. Kind Regards, Jo RakeiFront Office Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Lovely resort, rooms was large and spacious. Lovely view over Serenity pool. Pools were excellent and warm. Staff were excwllwnt and attentative. Anice, quet and relaxing holuday.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Jo, Gestion de l’hôtel
Hi Christopher, Thank you for taking the time to provide me with your feedback. I am pleased to hear you enjoyed your overall experience with us. The team and I value your feedback and we look forward to welcoming you back in the future. Kind RegardsJo Rakei Front Office Manager
par un voyageur
Poor
Publié le 10 sept. 2024 sur HotelsNo lifts so Three flights or 4 to climb…cleaning times very late after reminders
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Jo, Gestion de l’hôtel
Dear Russell, Thank you for your feedback. We regret any inconvenience caused by the absence of lifts and the timing of cleaning. We appreciate your patience and understanding. Kind Regards, Jo RakeiFront Office Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Harry Ha, Gestion de l’hôtel
Dear Andrew, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting General Manager
par un voyageur
Beautiful palm cove
Publié le 17 août 2024 sur HotelsPeppers is a great resort but rooms are a little tired but this did not affect our stay too much
Commentaires de Gestion de l’hôtel
18 août 2024 par Harry Ha, Gestion de l’hôtel
Dear Kerrie, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. I am pleased to advise we have commenced refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
par un voyageur
Publié le 14 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
18 août 2024 par Harry Ha, Gestion de l’hôtel
Dear Bruce,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
par un voyageur
Pricey and noisy
Publié le 21 juill. 2024 sur HotelsThis is a $500 a night hotel and the property standard supported that. But what I wasn't expecting were the screaming and unsupervised children from morning until dark. At one point I felt obliged to complain about a particularly bad incident only to be told "..well, it is school holidays you know!" Yes, I did know, but that and the price of $500 per night were contradictory. I am sure ppl will think what a grump I am - but really, it was not good and certainly impacted our own enjoyment.
