Ratings based on 968 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Beautiful palm cove
Posted Aug. 17, 2024 on HotelsPeppers is a great resort but rooms are a little tired but this did not affect our stay too much
Comment from Hotel Management
Aug. 18, 2024 by Harry Ha, Hotel Management
Dear Kerrie, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. I am pleased to advise we have commenced refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
by A traveller
Posted Aug. 14, 2024 on Wotif
Comment from Hotel Management
Aug. 18, 2024 by Harry Ha, Hotel Management
Dear Bruce,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
by A traveller
Pricey and noisy
Posted Jul. 21, 2024 on HotelsThis is a $500 a night hotel and the property standard supported that. But what I wasn't expecting were the screaming and unsupervised children from morning until dark. At one point I felt obliged to complain about a particularly bad incident only to be told "..well, it is school holidays you know!" Yes, I did know, but that and the price of $500 per night were contradictory. I am sure ppl will think what a grump I am - but really, it was not good and certainly impacted our own enjoyment.
by A traveller from Melbourne
Posted Jul. 20, 2024 on Expedia
Very good pool area, needed a bit more music, but understand it’s close to rooms area.
The Gym needs more weights, towels.
Breakfast is good, but not much variety if you stay for longer period.
Bed and pillows, wasn’t the best for us. Bathroom doors didn’t close properly aswell.
Comment from Hotel Management
Jul. 21, 2024 by Harry Ha, Hotel Management
Dear Jessica, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. I will work with our maintenance and F&B teams to address your suggestions. The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting General Manager
by A traveller
Posted Jul. 18, 2024 on Expedia
Solid beachside choice outside Cairns. Very large suite with all the amenities including full kitchen and laundry room, large terrace with hotter, etc. Nice pool. Separate by a road from the beach, but with the beach in full view, not truly a beachfront property by US standards. Quite affordable by US standards especially considering the size of the suites.
Comment from Hotel Management
Jul. 18, 2024 by Harry Ha, Hotel Management
Dear Dan,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
by A traveller
Posted Jul. 16, 2024 on Expedia
Comment from Hotel Management
Jul. 18, 2024 by Harry Ha, Hotel Management
Dear Elisa,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
by A traveller
Posted Jul. 13, 2024 on Expedia
The best family holiday we have had
Comment from Hotel Management
Jul. 18, 2024 by Harry Ha, Hotel Management
Dear Sally-Ann, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
by A traveller
Posted Jul. 12, 2024 on Expedia
Comment from Hotel Management
Jul. 14, 2024 by Harry Ha, Hotel Management
Dear Stephanie, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting General Manager
by A traveller
Posted Jul. 7, 2024 on Lastminute
Went in July and still warm weather. Close to beach and eateries. Didn’t like the pool not been monitored by children not following pool rules by diving and jumping in and taking over the spa. Parents should take some responsibility as well.
Comment from Hotel Management
Jul. 7, 2024 by Harry Ha, Hotel Management
Dear Maria, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry HaActing General Manager
by A traveller
Posted Jul. 3, 2024 on Expedia
Room accessibility was poor due to lack of lift access. Views from room were poor with limited sighting front and back due to trees and car parking. More in-house dining options would be of benefit.
Comment from Hotel Management
Jul. 7, 2024 by Harry Ha, Hotel Management
Dear Richard, Thank you for taking the time to share your feedback with me - it is valued and appreciated.I am sorry we didn't meet your expectations on this recent stay. The team and I value your patronage and we hope to have the opportunity to welcome you back in the future to make amends.Tropical regards, Harry HaActing General Manager
