Avis Reef Encounter

Thank you we are very happy you enjoyed your trip with us and look forward to welcoming you back

Thank you for your review It is very disappointing that you did not read your booking conditions and your booking confirmation prior to travelling with us. Had you read the information that is on all of booking terms and conditions and on your booking confirmation you may have been more informed and been able to make a better decision. Like all hotels around the World we have a check in and a check out time as we have more guests arriving every day, this is why you were able to access your room on arrival at about 10am! We also have a packages for the people who do not want to check out of their rooms earlier called Top Deck Club which may have suited you much better. We are a small family owned and operated company who is passionate about outstanding Great Barrier Reef experiences - hence the reason we get so many 5 star reviews. We hope that you do read the information when you are next travelling and wish you safe and happy travels All the best Reef Encounter Merci pour votre avis Il est très décevant que vous n’ayez pas lu vos conditions de réservation et votre confirmation de réservation avant de voyager avec nous. Si vous aviez lu les informations contenues dans toutes les conditions de réservation et dans votre confirmation de réservation, vous auriez peut-être été mieux informé et avez été en mesure de prendre une meilleure décision. Comme tous les hôtels du monde, nous avons un enregistrement et une heure de départ car nous avons de plus en plus de clients qui arrivent chaque jour. C'est pourquoi vous avez pu accéder à votre chambre à votre arrivée vers 10h! Nous avons également un forfait pour les personnes qui ne veulent pas quitter leurs chambres plus tôt, appelé Top Deck Club, qui pourrait vous convenir beaucoup mieux. Nous sommes une petite entreprise familiale qui se passionne pour des expériences exceptionnelles dans la Grande

Hi Deborah,Many thanks for the 10 out of 10 rating! We hope to see you again on the beautiful Great Barrier Reef!Kind regards,TaniaReef Encounter Reservations Team

Thank you for your review. We are so happy you enjoyed sleeping and experiencing the Great Barrier Reef with us.

Hi Amy, Thank you for taking the time to write a review of Reef Encounter! We're very proud of our staff and the excellent work they do on board. It is always our aim to provide the best experience out on the Great Barrier Reef, and we're so pleased to hear you had a great time with us. We hope to welcome you on board once again sometime in the future! Take care.