Note fondée sur 975 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2019 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Rydges on The Esplanade in Cairns is handy and can boast great views of the mountains and water if you select the right room. The full buffet breakfast and lunch options were great, as was the in-room wood-fired pizza! The pools were a bit cold and room a tiny bit worn out with a bed moving around somewhat. Otherwise the place is great.
Great location!!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sinead , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave us a review. We really appreciate your feedback and we are delighted to hear that you had such a wonderful stay.We hope to see you back again soon!Kind regards,Sinead - Reception
par un voyageur
Publié le 1 oct. 2024 sur Wotif
Staff were outstanding - they were friendly and always happy to help. We were greeted by the team in the lobby each time we arrived back at the hotel; it was really lovely. Thanks for a great stay!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Maureen, Gestion de l’hôtel
Thank you for taking the time to review. We are very happy to hear you enjoyed your stay and we look forward to welcoming you back in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Bryan, Gestion de l’hôtel
Thank you very much for your fantastic score. We can't wait to see you next time you are in Cairns.
par un voyageur
Publié le 29 sept. 2024 sur Wotif
Great location.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Bryan, Gestion de l’hôtel
Thank you for your great review. We look forward to seeing you next time you are in Cainrs.
par un voyageur
Publié le 28 sept. 2024 sur Wotif
Close to the Esplanade
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Naomi, Gestion de l’hôtel
Dear Hannah,Thank You for your feedback & thank you again for staying with us.Kind regards,Naomi - GSA
par un voyageur
Publié le 23 sept. 2024 sur Lastminute
The family room is a great option when traveling with children. It has a separate “room” (doesn’t have a door or windows) with a bunk bed and small toddler bed. The double bed is a bit small for 2 people but has a lovely ocean view. The hotel is very old and run down and in a desperate need of a renovation. Our room was quite dirty when we arrived, the carpets made our feet dirty when walking on them and need to be replaced. The blankets didn’t feel clean either and the bathroom shower has mould build up that the staff were not able to clean out. The staff were very accommodating about our complaints and brought us slippers to wear inside the room and bathrobes, as well as providing us with a generous discount on our stay. The swimming pool was also not very inviting looking so we never made use of it on our holiday which is a shame because swimming at the hotel pool is one of our kids favourite things to do on vacation. The hotel is located right near the beach so it’s a short convenient walk to the esplanade. There’s a great cafe and playground nearby but the main dining area is a bit of a walk, about 700-900m, which I don’t usually mind but we were traveling with my elderly parents so we had to drive everywhere as it was too far for them to walk.
Overall the staff we very lovely and really tried their best to make our stay comfortable but the hotel really needs to be updated.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kelsea, Gestion de l’hôtel
Good Afternoon Rowena,Thank you for your feedback about the hotel. We are really happy to hear that all of the staff did their best to help you during your stay. We will pass your feedback about the hotel needing to be updated to our management team. We are sorry to hear that the pool did not look inviting to you. Please feel free to send us more information about any issues with the pool so that we can further look into it. We hope that your stay was still enjoyable thanks to the team, and we would be happy to look into any options for a future stay if you choose to return.Kind Regards,Kelsea
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Naomi, Gestion de l’hôtel
Dear Jonathan,Thank You for your feedback.We will pass it on to our team, and thank you for staying with us.Kind regards,Naomi Marcella - GSA
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Front Office Team , Gestion de l’hôtel
Hi James,Thank you for taking the time to leave us a review. We hope you had a wonderful stay.We’d love to hear any suggestions you have for how we can improve and aim for that perfect 10 out of 10.We look forward to welcoming you back in the future!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Maureen , Gestion de l’hôtel
Thank you for taking the time to review. We are sorry to hear that your stay did not meet with your expectations.
