Avis Freedom Cairns

Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We were renovating our luggage room, which was unavailable for 2 days, but you could have left your luggage with us at the reception during this time.Our bathrooms are cleaned three times a day, but it appears the cleanliness was compromised due to the actions of other guests. Apologies for that. We’re also sorry to hear you had issues with the sheets. If there was a problem, we would have been happy to provide new ones if you had let us know.Please keep in mind that we operate as a backpackers hostel, so our facilities and services differ from those of a hotel. We appreciate your understanding and hope your future stays are more comfortable.

Thank you Constanza for the great feedback! We're glad to have you with us one more time! We always aim to help and resolve any issues, so it’s wonderful to know we hit the mark. Looking forward to seeing you again soon!

Thanks for sharing your experience! We’re glad to hear you found the room simple and clean, and that the bathroom met your needs. Safety is a top priority for us, so it’s great to know you felt secure. We appreciate the parking tip as well—hopefully that helps future guests! We’d love to welcome you back anytime.

Thank you for sharing your experience! We’re sorry to hear that your stay was impacted by noise and the bathroom situation. Mad Monday can definitely bring a lively crowd, and we understand how that might not be ideal for everyone. We’re glad you enjoyed our staff and the central location, but we totally get that the private room experience should be more relaxing. We appreciate your feedback and will work on making improvements. We hope you find a better fit for your next adventure!

Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience. Your support means a lot to us! If you have any feedback or suggestions, feel free to share. We can’t wait to welcome you back!

Thanks for the rating! We’re happy to hear you enjoyed your stay overall. If there’s anything specific we can do to make it a 10 next time, please let us know. We look forward to seeing you again!

Thank you for your feedback! We're glad to hear that you found our staff friendly and the place clean and modern. We appreciate your comments about the bed and pillows; we’re always looking to improve. We hope to welcome you back for another stay soon!

Thank you for highlighting our prime location! We’re glad you found our central spot convenient for exploring Cairns. If there’s anything more we can do to enhance your stay, please let us know!

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. It’s clear that we did not meet our usual standards, and we regret that this negatively impacted your experience.We understand your concerns about the cleanliness of the facilities, including the dust on vents, inadequately cleaned floors and bathrooms, and the condition of the communal areas and kitchen. These are issues that we take very seriously, and we are addressing them immediately with our housekeeping and maintenance teams.We also regret to hear about the condition of the tiles, showers, and laundry facilities, as well as the water damage and peeling paint in your bedroom. Your comfort is important to us, and we are working to rectify these problems as quickly as possible. We are currently in the process of finalising a scope of works that will definitely address these concerns.Regarding the interactions with our staff, we apologize if they did not provide the level of service and care that you deserve. This is not reflective of our values, and we will be conducting further training to ensure that all guests receive courteous and helpful service.We truly appreciate your feedback, as it highlights areas where we need to improve. While we cannot change your recent experience, please know that we are committed to making the necessary changes to prevent these issues in the future.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We would like to make it right.Thank you again for bringing these matters to our attention.Kind regardsMichelle

Dear Bianca,Thank you for your kind words! We’re delighted to hear that our cleanliness and spacious rooms made your brief stay comfortable. We hope you had a restful night and look forward to welcoming you back on your next visit!Kind regards,The Village Cairns