Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 mai 2024 sur Expedia
La chambre est moderne, spacieuse, propre est agréable. Le personnel est aux petits soins. L’emplacement est superbe pour quelques visites intéressantes autour de l’hôtel.
Commentaires de Gestion de l’hôtel
10 juin 2024 par waleed, Gestion de l’hôtel
Dear Mr./ .AlAOUDI AHMEDWe greatly appreciate the time you spent to review your recent experience in our hotel, at Al Madiafa Hotel & Restaurant we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Look forward welcoming you again soon with our promise to avoid your comments, Best Regards,Customer Service Team
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mars 2024 par waleed Koffa, Gestion de l’hôtel
Dear Mr./ Ms Pascal Firstly we thank you for making our Al Madiafa Hotel & Restaurant your choice because you did not stay in our hotel and the payment is cancellation policy , although we regret that we fell a little short of your expectations this time around.Appreciate to have another chance to serve your good self with our promise to change your impression, Best Regards,
par un voyageur
Emplacement parfait, hôtel qualitatif, recommandé
Publié le 25 déc. 2023 sur HotelsAu 8ème étage d’un immeuble à la devanture n’aspirant pas grand chose à premier abord, nous nous sommes retrouvés dans un tout autre monde : petit hôtel sur 2 étages avec un rooftop (en rénovation au moment de notre venue), très très bien entretenu, la chambre (triple au lieu de double) était spacieuse et confortable en tout point. Il est important également de souligner l’emplacement PARFAIT de l’hôtel, au pied de la place Tahrir, à proximité de tous les autres hôtels de standing (Ritz, Steingenberger…) mais avec un prix à la nuit divisé par 3. Vous pouvez y aller les yeux fermés. Le personnel y est également très agréable, serviable et surtout respectueux. Un coup de coeur en plein Caire.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par waleed Koffa, Gestion de l’hôtel
Dear ./ Ms Mariam Firstly we would like to thank you for the lovely review you shared following your recent visit to our Al Madiafa Hotel & Restaurant and are delighted to read that we were able to match your expectations. Looking forward to welcome you in the nearest future,Best Regards, Customer Service team
par un voyageur
Good rooms, bad service
Publié le 21 déc. 2023 sur HotelsGoing through check-in they were asking a lot of questions (and many times the same ones at it seems we are 2 male friends) then later saying in Arab « that shouldn’t be a problem because one is French ». We didn’t understand what was all the fuss about. But they had us sign extra documents we never had to while staying 10 days in 5 different hotels in Egypt.
They took us to our room and alas, the bed was a double, not a twin as booked. They almost didn’t grant us our room thinking we were gay (we felt uncomfortable as they were looking to us weirdly), then said they couldn’t have anything arranged so we were stuck with a double bed.
My friend is a hectic sleeper - sleeping on the same bed isn’t a viable option anyway. They provided us bed sheet and a blanket so one of us could sleep on the floor (yes crazy best option they could do).
Though they had another double room available, they didn’t want to correct their wrong and let us have our stay be “halal” by their views. They also have a restaurant so managing a free meal as compensation was possible, yet nothing.
The room itself was good (1006), enough electric outlets and storage. It’s also very well located. WiFi on the other hand was extremely weak, my speed test at 1am gave DL 0,49 MB/s, UP 0,02 MB/s - don’t expect anything more than reading email.
Conclusion : great priced option for a downtown room but clearly not LGBT friendly and not professional enough handling their mistakes.
Commentaires de Gestion de l’hôtel
14 janv. 2024 par waleed Koffa, Gestion de l’hôtel
Dear Mr./ PhilippeWe sincerely appreciate the time you spent to share your comments following your visit to our Al Madiafa Hotel & Restaurant hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stayThank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.Sincerely,
par un voyageur de Quebec
Publié le 3 juill. 2023 sur Expedia
Bon emplacement
Commentaires de Gestion de l’hôtel
3 juill. 2023 par waleed Koffa, Gestion de l’hôtel
Dear Mr. HAMZA Thank you for choosing almadifa Hotel Wish to welcome you again in the nearest future
par un voyageur
Publié le 26 sept. 2024 sur Expedia
No electricity. No water (not just hot water). Non-functional elevator - broken most of the day and only goes up to 8th floor; guess who’s carrying that luggage to 9th floor if that’s your room? Construction/debris on entire 1st floor with construction fumes - I asked when it was going to be done and was told by manager it’s all done. I believe the managers havd s different idea of finished compared to everyone else. Constantly knocking on your room to do repairs in your room while you’re trying to take an afternoon nap. No AC in 105F weather - try sleeping when your body is soaked in sweat. Staff speak very limited English. They’ll ask if everything is ok and if you say anything but yes, their English suddenly becomes incoherent. Need I say more?
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Ali El Hussiny , Assistant Manager , Gestion de l’hôtel
Here’s a professional and empathetic reply to address the guest’s concerns:Dear [Guest's Name],Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the electricity, water, elevator, and construction disruptions. These are certainly not the standards we aim to provide, and we regret that your stay was impacted in this way.Please be assured that we take your comments seriously and will investigate the issues you mentioned to ensure improvements are made. We are also reviewing our communication with guests to make sure we address concerns clearly and effectively, regardless of language barriers.We understand the discomfort caused by the lack of air conditioning and disruptions during your rest time, and for that, we are truly sorry. Your feedback is invaluable as it helps us identify areas where we need to improve.If you decide to give us another chance in the future, we would be happy to ensure a more comfortable and pleasant experience. Please feel free to contact me directly for any assistance in planning a future stay.
par un voyageur de Halifax
Publié le 23 sept. 2024 sur Expedia
Cleanness, location
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Ali El Hussiny , Assistant Manager , Gestion de l’hôtel
Thank you for your kind words and for sharing your experience
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The place was well located in downtown Cairo. The room was spacious and clean and we liked the big terrace. However the whole building was being given a make over and often the lift did not work . The staff were very helpful, especially Shady,
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Ali El Hussiny , Assistant Manager , Gestion de l’hôtel
Thank you for your kind words and for sharing your experience. We're glad to hear that you enjoyed the location, spacious room, and the terrace during your stay. We also appreciate your recognition of our helpful staff, especially Shady ,we’ll be sure to pass on your compliments to him! We apologize for the inconvenience caused by the building renovations and the lift not functioning properly during your stay. We're actively working to complete these upgrades as quickly as possible to enhance the experience for all our guests.We hope to welcome you back in the future, where we’re sure you’ll enjoy an even better stay with the improvements we’re making.
par un voyageur de Tebessa
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par waleed, Gestion de l’hôtel
Dear Mr. Fares Firstly we would like to thank you for the lovely review you shared following your recent visit to our Al Madiafa Hotel & Restaurant and are delighted to read that we were able to match your expectations. Looking forward to welcome you in the nearest future,Best Regards, Customer Service team
par un voyageur
Publié le 23 août 2024 sur Expedia
No dining options, terrible room, services are really limited and super expensive. It seems like the hotel is not ready or they’re doing renovations. The images on Expedia do not actually represent the hotel. I would not recommend to anyone.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Ali El Hussiny , Assistant Manager , Gestion de l’hôtel
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations and that you encountered issues with our dining options, room quality, and services. Your feedback is invaluable, and we take it very seriously.We are currently in the process of improving our facilities, which may have impacted your stay, and we sincerely apologize for the inconvenience this caused. Additionally, we will review the images displayed online to ensure they accurately reflect our current offerings.We regret that we didn’t provide the experience you were hoping for, and we would greatly appreciate the opportunity to make things right. Should you choose to visit us again in the future, we would be happy to offer a more pleasant and comfortable stay.Thank you again for your feedback, and we hope to welcome you back under better circumstances.
