Ratings based on 390 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 7, 2024 on Expedia
Nice hotel. The staff can be a bit more helpful especially at front desk. Location of the hotel is not ideal due to its surroundings. Good breakfast and the restaurants serve good food.
Comment from Hotel Management
Sep. 17, 2024 by Hotel Management ., Hotel Management
Dear Kaushal,Thank you for your review.We are glad to hear that you enjoyed your stay overall at our hotel.While we strive to offer an ideal location for our guests, we understand that the surrounding area did not meet your expectations. We are sorry that the solutions provided during the stay were not satisfactory. We appreciate your feedback as it helps us improve our guests' experience.We are delighted that the room cleanliness and the hotel's condition were to your satisfaction. Our team takes great pride in maintaining the highest standards of cleanliness and providing a well-appointed environment for our guests.Nonetheless, it is wonderful to know that our dining options met your expectations, from our delightful breakfast to the various culinary experiences available at our restaurants. The Nefertari and Horus restaurants, along with the Sphinx buffet, are dedicated to offering a range of delicious choices to our guests.We hope to have the occasion to welcome you back.Best wishes,We hope to welcome you again in the future. Best regards,Hotel Management .
by A traveller
Posted Aug. 17, 2024 on Expedia
Incredible that in the Cairo summer, with night temperatures close to 30 degrees, the hotel DOES NOT OFFER AIR CONDITIONING in the common areas, and offer limited cooling in the rooms….
In our room the coldest if got was 27 degrees - the air coming out from the central air on was simply not cold enough. And when we left the room at 4am to take a plane, we noticed that the aircon for all common areas was switched off and the entire hotel was stuffy and hot….
It’s unbelievable that a hotel under the Barcelo brand behaves like this for cost saving purposes!!
Comment from Hotel Management
Aug. 19, 2024 by Hotel Management., Hotel Management
Dear Fernando,Thank you for taking the time to share your feedback.We are sorry that your stay did not fully meet your expectations. We understand that a comfortable room temperature is essential, especially during Cairo's warm summers. Our air conditioning system is designed to provide a respite from the heat, and we regret to hear that it did not function to its fullest capacity in your room. Moreover, the comfort and satisfaction of our guests are our top priorities, and we are sorry that the solutions provided during the stay were not satisfactory.We also acknowledge your concerns regarding the temperature in the common areas. Please know that we aim to maintain a pleasant environment throughout our hotel, and we take your experience seriously as it helps us to improve our services.It is disheartening to learn that the room cleanliness, hotel condition, and amenities did not live up to the high standards we strive to uphold. We are dedicated to providing our guests with impeccable service and facilities, and it seems we fell short during your visit.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Hotel Management.
by A traveller
Posted Jul. 19, 2024 on Hotels
by A traveller
Posted Jun. 20, 2024 on Expedia
Overall all was good Hotel was nice staff was friendly. Our room AC didn’t go below 20. I did mention to the staff but nothing really changed our fridge in the room wasn’t working. They changed it but was slightly better. The pool was nice. Didn’t feel there was any chlorine in it and along the side of the pool was growing algae other than that was okay
Luckily Uber works over there average taxi was costing us around £2 otherwise it would’ve cost me at least £10 per trip highly recommended
Comment from Hotel Management
Jun. 25, 2024 by Hotel Management ., Hotel Management
Dear Ishtiaq Mahmood,Thank you for your review.We are sorry that your stay did not fully meet your expectations. We understand that the air conditioning and refrigerator issues were inconvenient and we apologize for any discomfort this may have caused. Furthermore, we are taking steps to ensure that our pool maintenance meets all safety and comfort standards.We are delighted that you found our hotel to be nice and our staff friendly. It is great that you appreciated the cost-effectiveness of local transportation options like Uber, which indeed makes exploring Cairo more accessible.We hope to welcome you again in the future. Best regards,Hotel Management .
by A traveller from London
Posted May 14, 2024 on Expedia
A great hotel in a good location. Has a good rooftop pool as well
Comment from Hotel Management
May 18, 2024 by Hotel Management ., Hotel Management
Dear Matthew, Thank you very much for your kind feedback.Your appreciation for our prime location and the rooftop pool has truly brightened our day. It's gratifying to know that the impeccable cleanliness of our rooms, the condition of our hotel, the service provided by our dedicated team, and the amenities we offer all contributed to your pleasant experience at Barceló Cairo Pyramids.Each positive remark serves as a testament to our unwavering commitment to excellence and the utmost comfort for our guests. We are thrilled that you enjoyed the views and the overall ambiance during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Hotel Management .
by A traveller
Posted Apr. 20, 2024 on Hotels
by A traveller
Posted Mar. 14, 2024 on Expedia
I enjoyed my stay at Barcelo. Shout out to Sherif and Abdul from the property. We hired drivers on several different days and these gentleman were amazing. They assisted us during our stay and went above and beyond for this reason I will come back to Barcelo. The rest of the staff was great also.
Comment from Hotel Management
Mar. 16, 2024 by Hotel Management ., Hotel Management
Dear Keith, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Hotel Management .
by A traveller
Posted Feb. 19, 2024 on Hotels
by A traveller
Posted Nov. 20, 2023 on Hotels
by A traveller
Posted Nov. 18, 2023 on Hotels
