Note fondée sur 766 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,9 sur 5
77 % des clients le recommandent
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Great overall experience

Publié le 9 mars 2020 sur Hotels
Amazing hotel. Perfectly located. Great service. 10/10.
Commentaires de Gestion de l’hôtel
11 mars 2020 par Raghda, Gestion de l’hôtel
Dear J SEBAS, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
2 sur 5
par un voyageur

Don't go there

Publié le 2 janv. 2020 sur Hotels
I don't know where to start: - 40 minutes to do the check in, and there was no queue! - 25 minutes for the check out - the rooms are so dirty!!! It's a disgrace. I took some photos so bad it was. - we booked a king bed, we had two small beds. They said at check in they would put them together, it didn't happen. I had to go the the reception the second day and ask for it, again! - every day the room keys are deactivated and you have to go to the reception to reactivate them (the hotel is big, the reception was 3 minutes from our room!). - breakfast is huge but not really good. - the concierge is really unfriendly and doesn't understand much of English. - we paid $160 for the new year Eve gala dinner. That was the worse gala dinner of our life: the buffet was huge but nothing was really good. Not one drink was included, not one!! We never saw the belly dancers that were scheduled, there hasn't been a count down at midnight. Half of the guests had already left by 22:00 as there was no ambiance! What a shame, and a waste of money!! I stop there but there is so much more...
Commentaires de Gestion de l’hôtel
5 janv. 2020 par Raghda, Gestion de l’hôtel
Dear BETTINA, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. There is certainly no excuse for the disappointing standards which you encountered, and I would like to assure you that each point you mentioned has already been discussed with the personnel concerned, to ensure a similar situation does not recur in the future. I have carried out an investigation regarding specific requests not being adhered to, which is clearly completely unacceptable, however I would appreciate if you can advise the name of the personnel involved or the date of the incident to enable us to conclude the investigation and get back to you with our findings. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Should you decide to do so, I would appreciate you contacting my office. Yours sincerely,
5 sur 5
par un voyageur

Publié le 27 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 déc. 2019 par Raghda, Gestion de l’hôtel
Dear AHMED, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
5 sur 5
par un voyageur

Publié le 12 déc. 2019 sur Expedia
personnel très agréable dans l'ensemble et à l'écoute .
Commentaires de Gestion de l’hôtel
12 déc. 2019 par Raghda, Gestion de l’hôtel
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
5 sur 5
par un voyageur de Montréal, Québec

Publié le 3 déc. 2019 sur Expedia
Le personnel est très gentil et très attentif à nos demandes. Un vrai plus. L'hôtel est un peu vieillot mais nous avons adoré notre séjour. Bonne nourriture et très belle vue des pyramides de la piscine.
Commentaires de Gestion de l’hôtel
3 déc. 2019 par Raghda, Gestion de l’hôtel
Dear CAROLINE, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
5 sur 5
par un voyageur

Publié le 3 nov. 2019 sur Expedia
a proximité des pyramides hotel spacieux, propre personnel agréable
Commentaires de Gestion de l’hôtel
3 nov. 2019 par Raghda, Gestion de l’hôtel
Dear VALUED GUEST, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
4 sur 5
par un voyageur de Gréasque

Publié le 1 nov. 2019 sur Expedia
Salle de bain et chambre Très propres. Les vitres de la terrasse ne sont pas nettoyées.
Commentaires de Gestion de l’hôtel
3 nov. 2019 par Raghda, Gestion de l’hôtel
Dear CHEVALIER, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. I would like to assure you that action has already been taken as a result of your comments. Staff in the Front Office Department have been reminded of their responsibilities and duties towards our guests, and of the need to maintain our usual high standards at all times. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
4 sur 5
par un voyageur

Bon hôtel en face des pyramides

Publié le 25 sept. 2019 sur Hotels
Hôtel très bien placé à 15 mns a pieds des pyramides. Grande piscine avec vue sur les pyramides. La chambre est confortable mais les lits sont un peu petits. Tout est propre, la restauration est bonne.
Commentaires de Gestion de l’hôtel
25 sept. 2019 par Raghda, Gestion de l’hôtel
Dear AURÉLIA, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
5 sur 5
par un voyageur

Séjour parfait!

Publié le 10 août 2019 sur Hotels
Hôtel magnifique, personnel et services à la hauteur. Piscines et vue sur les pyramides incroyables, le spa et la salle de sport sont également top! Je recommande vivement cet hôtel à quelques min seulement des pyramides
Commentaires de Gestion de l’hôtel
13 août 2019 par Raghda, Gestion de l’hôtel
Dear CORALINE, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel and staff are very much appreciated and will be passed on to all concerned. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
4 sur 5
par un voyageur

Publié le 29 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2019 par Raghda, Gestion de l’hôtel
Dear MEHDI, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. Your kind comments regarding our hotel are very much appreciated. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Yours sincerely,
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