Ratings based on 105 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 5, 2024 on Expedia
Awesome cabin we rented surrounded by trees nature, the only thing i didnt like i saw a camera in out room facing the bedroom i took a picture of it
Comment from Hotel Management
Sep. 5, 2024 by Hotel Casa Ka'an Calakmul, Hotel Management
We are glad to hear you enyojed your stay with us. We value and respect our guests' privacy so please let us explain about it. The strange sensor is a remote control for the air conditioning. This sensor is used to work with the Alexa system to provide you with enhanced comfort and convenience during your stay.Ours are smart cabins so you might find sensors and devices that help this happen around the house. Thank you for your comments and hope to see you soon again!
by A traveller
Posted May 2, 2024 on Expedia
Everything is lovely about this location, the staff, the food, the location, the suite itself. The only minor thing to keep in mind will be the fact that there will be bugs crawling around the area, since you are in the middle of the jungle. They give you a bug spray but it doesn't keep them away for long. Not a complaint at all, just a note for people with bug phobia to keep in mind. Otherwise I will definitely go back.
Also please note that Calakmul is current closed on Monday's, so if thats the purpose of you trip. Keep it in mind.
Comment from Hotel Management
May 2, 2024 by Hotel Casa Kaan Calakmul, Hotel Management
Thank you for your comments!
by A traveller
Posted Mar. 25, 2024 on Expedia
Casa Kaan is amazing, a truly relaxing and peaceful oasis and perfect access to Calakmul and other activities in the area. Our house was clean and comfortable and their restaurant is excellent as well. So glad we stayed here instead of chaotic Xpujil, highly recommend!!
Comment from Hotel Management
Mar. 25, 2024 by Casa Ka'an Calakmul, Hotel Management
Thank you for you comments!
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Casa Ka'an Calakmul, Hotel Management
¡Gracias por alojarse con nosotros!
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Casa Ka'an Calakmul, Hotel Management
¡Gracias por alojarse con nosotros! Esperamos verlos pronto nuevamente.
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Jan. 16, 2024 by Casa ka'an Calakmul, Hotel Management
¡Gracias! Ha sido un gusto recibirlos.
by A traveller
Posted Jan. 12, 2024 on Expedia
Nice clean cabanas, lovely forest surrounding. Great staff, very helpful. Second visit here this time restaurant not as good and found bathroom very small. Signs for lodge nonexistant if heading west
Comment from Hotel Management
Jan. 16, 2024 by Casa ka'an Calakmul, Hotel Management
¡Agradecemos sus comentarios! Siempre nos ayudan a mejorar.
by A traveller
Posted Dec. 29, 2023 on Expedia
The biggest issue was with the shower. The water was cold, and the pressure was so low that it was just dribbling out of the showerhead. Showering was difficult.
Also, our room had many bugs (mosquitoes, grasshoppers, etc.). I let the front desk know, but they suggested we deal with it ourselves, which was a bit surprising. The worst part was the front desk started insulting us in Spanish after our requests (I presume they thought we didn’t understand Spanish).
I would not recommend this hotel.
Comment from Hotel Management
Jan. 19, 2024 by Casa Ka'an Calakmul, Hotel Management
Lamentamos que su estadía no haya sido placentera. Así mismo, recordarles a nuestros futuros huéspedes que al momento de reservar aceptan las políticas de cancelación del alojamiento, mismas que están descritas de manera precisa en el sitio web.
by A traveller
Posted Feb. 6, 2023 on Expedia
La recepcionista no te trata con amabilidad a diferencia de los que atienden en el restaurante
Comment from Hotel Management
Feb. 13, 2023 by Casa Ka'an, Hotel Management
Gracias por sus comentarios.
by A traveller
Posted Jun. 26, 2022 on Hotels
