Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,4 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Quebec
Médiocre
Publié le 8 avr. 2018 sur ExpediaPas de Wifi, aucun restaurant proche, aucune activité à part le piscine avec du caca dedant. Il faut payer en plus pour avoir un table à l'extérieur. Chambre sans table ni chaise. Très pourris comme ressort. C'est le BadDreem ressort !
Commentaires de Gestion de l’hôtel
11 avr. 2018 par Aaron , Gestion de l’hôtel
Good day Mr. Rick,
Thanks for your review. We assure you it will not happen again. and regarding to the maintenance, we appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Resort was otherwise enjoyable and hope to see you back some day.
Thank you very much.
par un voyageur
Cold shower and far from hot springs
Publié le 20 sept. 2019 sur HotelsThere was no hot water, and no toilet paper provided. It was far from hot springs and the hotel staff did not have any recommendations about things to do in the area.
par un voyageur
Publié le 18 sept. 2019 sur Expedia
急遽ラグーナに滞在することになり、安さとプールの写真で宿泊を決めました。しかし、部屋は狭くお湯はでず、ハイウェイから遠く今まで泊まったフィリピンの宿でも１番悪いと思いました。去年滞在したスプラッシュマウンテンとは雲泥の差でした。しかし、スタッフの方は皆さん親切でしたので、そこは良かったです。トータル的にはその優しさでカバーしてくれました。
par un voyageur
Publié le 21 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
25 mars 2019 par Ken, Gestion de l’hôtel
Hello! Thank you so much for these. Have a great day!
par un voyageur
Publié le 14 mars 2019 sur Expedia
Not recommendable.
Commentaires de Gestion de l’hôtel
21 mars 2019 par Ken, Gestion de l’hôtel
Good day! Thank you for giving us feedback. We'll try to assess your concerns. Thank you, God Bless!
par un voyageur
Publié le 14 janv. 2019 sur Hotels
Small uncomfortable room ...no vanity wash basin in the bathroom ...not worthed with price paid
Commentaires de Gestion de l’hôtel
15 janv. 2019 par Ken, Gestion de l’hôtel
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 31 déc. 2018 sur Expedia
Limited facilities over rated photos plus bed bugs
Commentaires de Gestion de l’hôtel
2 janv. 2019 par Ken, Gestion de l’hôtel
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
par un voyageur
Publié le 18 sept. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2018 par Aaron, Gestion de l’hôtel
Good day,
Thank you for sending us a positive feedback, rest assured we will improve our facilities and services.
Recommandé
pour Tout le mondepar un voyageur
Publié le 26 août 2018 sur Expedia
Gute Staff,sehr freundlich und hilfsbereit. Super Service. Straße zum Resort nicht ausgebaut,ansonsten sehr zu empfehlen vor allem mit kleinen Kindern.
Commentaires de Gestion de l’hôtel
2 sept. 2018 par Aaron, Gestion de l’hôtel
Good day,
We appreciate your feedback, it helps us to identify what service or facilities need to be improve.
Thank you and God bless :)
par un voyageur
Avoid avoid avoid
Publié le 22 mai 2018 sur HotelsThe place is a dump. Parking is outside not what they’ve said that there is a parking space. The road going to the hotel/resort is like going to the mountains- it’s so rough. The so called ‘superior room’is a box room- literally. It can only fit a double bed and a small toilet, no room to even manuever and if there are 2 of you then u won’t be able to move. No room for luggage or personal belongings. Room is directly overlooking the pool which is a ‘public’ pool so not just for guests. We arrived at 11pm and the place is so noisy with people swimming and having karaoke. So if you wanted a quiet night there’s no chance for that. We ended up not staying and just paid for it as it’s too late for a refund. The pictures are deceiving cause the rooms which are pretty and looks big would cost you 20,000 Filipino peso or £284 per night.
Commentaires de Gestion de l’hôtel
25 mai 2018 par Aaron , Gestion de l’hôtel
Good day Mr. Victor,
Thank you for your letter alerting us to the problem you have been having with our Resort. I am sorry you have been subjected to such a frustrating incident. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. Please accept my sincere apologies. We will make every effort to see that this never happens again. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. We promise to impress you when you come back. Thank you and God bless.
