Note fondée sur 169 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montréal
Publié le 19 mars 2024 sur Expedia
Un établissement correct sans plus
Commentaires de Gestion de l’hôtel
28 juin 2024 par Marcom, Gestion de l’hôtel
Greetings from Hard Rock Hotel Goa!!I am very sorry to learn of your experience at the hotel. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned team. I am confident that having had areas highlighted in your review , responsible action will be taken. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in near future as well. The team and I look forward for your next visit.Rock On!!!
par emmanuel
Un surclassement bien agréable
Publié le 25 nov. 2017 sur HotelsJ'ai été surclassé, un vrai plus dans un hard rock Hotel, la chambre est vraiment agréable, en revanche à la piscine les places au soleil sont vite prises d'assaut, petit déjeuner moyen comme dans tous les hard rock Hotel, le personnel est très gentil. Pas forcément la meilleure place sur Goa pour visiter les plus belles plages, dommage.
Commentaires de Gestion de l’hôtel
22 janv. 2018 par Vikas Sharma, Gestion de l’hôtel
Cher Emmanuel,
Nous vous remercions de votre avis. Nous sommes heureux que vous ayez aimé notre surclassement gratuit et nos chambres élégantes. Des chaises longues au bord de la piscine sont disponibles selon le principe du premier arrivé, premier servi. Nous apprécions vos commentaires pour le petit déjeuner et l'avons partagé avec l'équipe pour examen. Nous sommes impatients de vous accueillir de nouveau.
Rock On!
par Jeremy
Top!!!
Publié le 26 janv. 2017 sur HotelsHard Rock hotel Goa is a very nice place with a professionnal staff. Meals and cocktails are pretty good. The swimming pool with music is a cool place. We recommand.
par FREDERIC de FRANCE
NOUVEL HOTEL A RECOMMANDER
Publié le 9 mai 2013 sur HotelsBons services, établissement neuf donc propre et entretenu, amabilité du personnel, emplacement calme à l'écart de la foule pourtant proche en distance, rapport qualité/prix remarquable.
Commentaires de Gestion de l’hôtel
30 juin 2016 par Vikas Sharma, Gestion de l’hôtel
Dear Frederic,
Greetings from Hard Rock Hotel Goa!!!
Thank you for the feedback and are glad you had a good experience at our resort. We look forward welcoming as we are Hard Rock Hotel Goa and you would have a rocking stay.
Warm regards
Fatima Fernandes
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Poorly maintained property. The condition of the property has deteriorated over the years. Air conditioning does not work properly. Staff are unpleasant to deal with.
I was a regular customer to this resort but definitely would not be returning after this trip.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Marcom, Gestion de l’hôtel
Greetings from Hard Rock Hotel Goa!!I am very sorry to learn of your experience at the hotel. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned team. I am confident that having had areas highlighted in your review , responsible action will be taken. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in near future as well. The team and I look forward for your next visit.Rock On!!!
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Marcom, Gestion de l’hôtel
Thank you for your appreciation and inspiring comments. We are delighted that we created a rocking experience. Our band aims to spread the spirit of rock ‘n roll by creating authentic experiences that rock. Hope to see you again.
par un voyageur
Publié le 16 août 2024 sur Expedia
It was an amazing experience
Commentaires de Gestion de l’hôtel
17 août 2024 par Marcom, Gestion de l’hôtel
Thank you for your appreciation and inspiring comments. We are delighted that we created a rocking experience. Our band aims to spread the spirit of rock ‘n roll by creating authentic experiences that rock. Hope to see you again.
par un voyageur
Publié le 23 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Marcom, Gestion de l’hôtel
Greetings from Hard Rock Hotel Goa!!I am very sorry to learn of your experience at the hotel. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned team. I am confident that having had areas highlighted in your review , responsible action will be taken. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in near future as well. The team and I look forward for your next visit.Rock On!!!
par un voyageur
Publié le 20 mai 2024 sur Expedia
Quick check in
Rooms v dated, badly maintained. Shared areas with ongoing maintenance a put off.
Excellent staff. Lovely pool area and pool.
Music a little too loud. Restaurant serves good food but decor is tired.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Marcom, Gestion de l’hôtel
Greetings from Hard Rock Hotel Goa!!I am very sorry to learn of your experience at the hotel. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned team. I am confident that having had areas highlighted in your review , responsible action will be taken. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in near future as well. The team and I look forward for your next visit.Rock On!!!
par un voyageur
Blocked Shower Drain
Publié le 6 mai 2024 sur HotelsMy room was at the end of the corridor facing a wall (and not with the better poolside view) and was next to their rubbish dumping area.
The room size was good as was the bathroom and shower.
However, on the day of my departure, my shower drain was completely blocked and the water overflowed all over the bathroom floor and part of the bedroom.
I asked Reception for another room to shower in as I was in a rush to catch my
flight and they promised to do so but after 10 mins they sent a handyman to unblock the drain instead of allocating me another room as promised by Reception.
As unblocking the drain and cleaning the mess would have taken too long, I insisted on being given another room but this was not made available to me.
As I was short of time, I had no choice but to use the bathroom of the room opposite my room (where the bathroom had just been cleaned BUT the room was dirty & unmade as the occupants had checked out earlier. This was not a pleasant experience at all getting ready in an unmade room.
Reception should have been honest with me if they did not have other rooms instead of promising me one. This episode left a bad impression.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Marcom, Gestion de l’hôtel
Greetings from Hard Rock Hotel Goa!!I am very sorry to learn of your experience at the hotel. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned team. I am confident that having had areas highlighted in your review , responsible action will be taken. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in near future as well. The team and I look forward for your next visit.Rock On!!!
