Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello Bradley, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback you'd like to share so we can improve our services for future guests.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Friendly staff and VERY clean!!!!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Carol,Thank you for recognizing our dedicated team and commitment to cleanliness during your stay! We appreciate your feedback and hope to welcome you back for another enjoyable experience.
par un voyageur de Wylie
Publié le 7 sept. 2024 sur Expedia
Average property. THe first room we checked in , seem to have water leakage on floor. Luckily they exchange another room for me
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Andy,We appreciate your feedback and are glad our team could promptly assist you with a room exchange. Our staff is committed to ensuring a comfortable stay for all guests. We hope you enjoyed the rest of your time with us and look forward to welcoming you back for an even better experience.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jessica,We're delighted to hear you enjoyed our prime location. We appreciate your feedback and hope you had a wonderful stay with us.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Bed was comfortable. The property definitely could use a facelift. Breakfast was sparse, 2 kinds of cereal or waffles. Milk or coffee, juice machine was out of order.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback and are happy to hear you found the bed comfortable. Your suggestions for improvement will be shared with our team for consideration. Our breakfast options may vary to cater to different preferences. Thank you for bringing your concerns to our attention.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Though my expectations were not high, this experience does rate in the top 2 of the worst motels I have stayed at in the last 40years. Now, please, dont get me wrong, if someone wants enough cracks in the walls and shower area that the humidity level remains 100% (clothes left on the counters are wet each morning) and the visit of friendly and not so friendly critters (spiders, earwigs, crickets, grasshoppers and roaches) then this is your place. In fact, had we not deemed it more unsafe to make the wee hours, post TAMU game, drive home than it would be to stay the 2nd night we would have driven.
Words of advice to future visitors, one, if left without option and you must, for your own safety, stay here, wear socks at all times, the floors are so wet and dirty, it is a fall risk and health risk otherwise. Second, don't leave specialty monogrammed towels in the room. The dirty ones used for drying things off will remain but the cute one will disappear (hmmm) wonder how that happens. Third, a towel placed under the door does help with the insects that visit from that direction, the shower area visitors, I couldnt rectify that one. Fourth, if you plan to partake in the "breakfast" offered, bring your own milk for the cereal (actually just go to Whataburger or McDonald's, they are close and the apps have good deals. Lastly, when showering think opposite day. Hot is Cold and Cold is Hot, you'll thank me later.
Thank you for the time you took to read this
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Julia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello ANA,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you need any assistance in the future.
par un voyageur
Great stay
Publié le 17 juin 2024 sur HotelsOur stay was pleasant no complaints.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Jose A,We are glad to hear you had a pleasant stay with us. Your feedback is appreciated and we hope to welcome you back in the future for another enjoyable experience.
par un voyageur
Publié le 16 juin 2024 sur Expedia
I would love an email to send pictures of the room I was in. There was no hot water. The smoke alarm was on the dresser. Mold around the shower if we could have taken a shower we wouldn’t have. The floor was disgusting when walking from front door to the bed. I fully expect a refund on this room.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Kim,We apologize for the inconveniences you faced during your stay. Please email the photos to our management team for their review. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 16 juin 2024
No comment at this time.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Manager, Gestion de l’hôtel
Hello Belinda,We appreciate you taking the time to share your feedback with us. If you have any further concerns or comments, please feel free to reach out to our management team directly. Your input is valuable to us in our ongoing efforts to provide exceptional experiences for all our guests.
