Note fondée sur 763 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Clarke City
Publié le 13 févr. 2023 sur Expedia
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Ingrid, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express Calexico.
par un voyageur
Publié le 27 juin 2024 sur Expedia
Well First of all, we arrived on June the 18th, we realized that part of the hotel was in remodeling, but give it a try and book a night expecting that the rooms were recently remodeling.. remodel was still in place in part of hotel.
First night ran with out a problem, the room was totally renewed and we decided to stay the following night . we make arraingements with the manager and she let us keep the same room.
Next night we came to our room and i realice that my luggage was not at my room.. went to the receptionist and ask her about her.. she said she did not know what to do... i asked her to come to my room to verify what happen .. and we found out that the door was not closing properly .. we tested together several times and she said she will talk to her manager next day..
next day in the morning i talked to tjhe manager and she said she verified with the maid that she saw my luggage in my room when she did the service and probably from tha time to our arrival some body enter our room maibe with our key !!
so she blamed it on us... did not have any cameras , the room did not close property and obviously some body from the construction people entger our room and stole my luggage...
This is totally unacceptable i am very mad my luggage is lost .. and they basically did nothing about it..
If they want to open the hotel and not be responsable for other people being there should be their responsability !!!!
Don't Go There !!!
fer_cortez@hotmail.com
Commentaires de Gestion de l’hôtel
30 juin 2024 par Melanie , Gestion de l’hôtel
We're truly sorry for the issues you faced during your stay. Ensuring your comfort and security is our top priority, and we're addressing the concerns you've raised to prevent similar incidents. Your feedback helps us improve, and we hope to welcome you back for a better experience in the future.
par un voyageur
Publié le 26 juin 2024 sur Hotels
The hotel was under construction so many things were dirty and we weren’t able to use many of the facilities restrooms and gym and elevator.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Ingrid, Gestion de l’hôtel
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable. Thank you for bringing this to our attention.
par un voyageur
Construction Zone Property
Publié le 24 juin 2024 sur HotelsThis hotel is under construction in every way, shape and form. Your room is literally in a construction zone. The room we stayed in was supposed to have been finished but really still had work to be done. The pool was not available and breakfast is a couple bagged items. Definitely not worth the price being charged.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Ingrid, Gestion de l’hôtel
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is very valuable to us. Thank you for bringing this to our attention.
par un voyageur
Publié le 18 juin 2024 sur Expedia
I understand facility was under remodeling but there was bugs in the room. Maybe they should have have remodeled by floors and not having remodeling rooms between rooms being in use.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Ingrid, Gestion de l’hôtel
Thank you for bringing this to our attention. We're truly sorry to hear about your experience. Please rest assured that we take your feedback seriously and are taking immediate steps to address the issues you've mentioned
par un voyageur
Dust everything!
Publié le 13 juin 2024 sur HotelsThe hotel was in remodeling mode and they told me until i booked
Commentaires de Gestion de l’hôtel
13 juin 2024 par GM, Gestion de l’hôtel
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juin 2024 par GM, Gestion de l’hôtel
We apologize for any inconvenience caused by the ongoing construction during your stay. Your feedback is valuable, and we regret any oversight in communicating this to you beforehand. We're taking steps to ensure better transparency for future guests. Thank you for bringing this to our attention.
par un voyageur de oakdale
Publié le 8 juin 2024 sur Expedia
Hotel was under construction during our stay. We arrived in the evening, it was dark, entrance had scaffolding, no signs to direct you towards the entry, a trip hazard as the walkway was not level due to various uneven ground surfaces leading you to front door. Was informed at check in that water would be turned off at 0800 but they had a porta potty available. No discount was offered for the inconveniences.
Commentaires de Gestion de l’hôtel
8 juin 2024 par Melanie, Gestion de l’hôtel
I'm sorry to hear about your disappointing experience at the hotel. Your feedback regarding the inconvenience caused by the ongoing construction and lack of proper signage and safety measures is duly noted. We strive to provide a comfortable stay for all our guests, and we apologize for falling short in this instance. Your comments will be shared with our management team for further review and improvement. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par Melanie , Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate your review and insights into your recent stay. Your comments are valuable to us as we continuously strive to improve our services and guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience. If there's anything more you'd like to share or if we can assist you further, please feel free to reach out. Thank you again for your review and for choosing to stay with us.
