Ratings based on 953 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 6, 2024 on Expedia
Elevator a bit slow, and there is no ATM nearby, so it's a challenge to leave a tip for the staff. However, room was spotless and cool. Front desk were consistently polite, helpful, and friendly. I appreciate above-ground parking! Quick walk to shopping, Prince's Island, and a variety of restaurants.
Comment from Hotel Management
Aug. 6, 2024 by Steve White, Hotel Management
Hi Kelly: Thank you for your recent stay with us. We appreciate your business and your feedback. We look forward to seeing you again soon. Sincerely, Steve
by A traveller
Friendly atmosphere
Posted Aug. 5, 2024 on HotelsGot a 2 bedroom suite , the one room didn’t have ac so it was very hot, but other than that, it was a great stay. The staff were all so nice.
Comment from Hotel Management
Aug. 6, 2024 by Steve White, Hotel Management
Thank you for your recent stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Steve
by A traveller
Posted Aug. 5, 2024 on Expedia
I booked a two night stay through expedia. When I arrived to the hotel I experienced long wait times to check in. Once I was checked in I went to my room and realized that we were given a one bedroom suite with a queen bed. I requested the premium king bed, as my partner and I need a king to comfortably sleep. When I went downstairs to ask for a room change, he mentioned expedia upgraded my room to a queen suite. He then told me I could email someone to see if they have any cancellations and we could get our room switched to a king. He said they were fully booked for the next two days and when I asked if he could just check for a room even for the following night, he said no. I was pretty upset by this. The next morning however I did have a better experience, and more information to why my booking was changed. I went downstairs around 8-9am, and let the lady know, I was given an upgrade without knowledge, had a horrible sleep and am having a weekend away from the kid and would like to cancel my next night so I could get a different hotel. She said they had a room right then available to move too, and the guy when I checked in upgraded me to a queen suite (not expedia, like he mentioned). If he were to tell me what he was upgrading me to upon arrival I would have not asked to check in. I am happy to have had my room switched to the original room I requested, however it was super inconvenient.
I would not stay here again, nor recommend anyone to stay here.
Comment from Hotel Management
Aug. 6, 2024 by Steve White, Hotel Management
Hi Natara: I apologize for your recent experience as we are known for a more friendly hotel. Please allow us another opportunity to show you we can do better. We appreciate your business and hope to welcome you again.Sincerely Steve
by A traveller
Posted Aug. 5, 2024 on Expedia
Great location for Taste of Calgary!
Comment from Hotel Management
Aug. 6, 2024 by Steve White, Hotel Management
Hi Karen: Thank you for your recent stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Steve
by A traveller
Posted Aug. 4, 2024 on Expedia
Everything we needed for our exhausted family and more. Thank you!
Comment from Hotel Management
Aug. 6, 2024 by Steve White, Hotel Management
Hi Brian: Thank you for your recent stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Steve
by A traveller
Posted Aug. 4, 2024 on Expedia
I would prefer the night shift staff to be friendlier. I understand that working at night can be challenging, but after a long flight and arriving at the check-in desk,
we would definitely expect more smiles and assistance.
For example, please remind me if there are no toothbrushes and toothpaste available, and check if
we need them so I don’t have to run down from the 10th floor to fetch them at 1 a.m.
Comment from Hotel Management
Aug. 6, 2024 by Steve White, Hotel Management
Hi Zhiying: Thank you for your recent stay with us. We appreciate your business and your feedback. We look forward to seeing you again soon. Sincerely, Steve
by A traveller
Posted Aug. 4, 2024 on Expedia
The property is really clean and it is nearby the Prince Park.
Comment from Hotel Management
Oct. 1, 2024 by Steve White, Hotel Management
Hi Renata: Thank you for your recent stay with us. We appreciate your business and your feedback. Sincerely, Steve
by A traveller
Posted Aug. 3, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by Steve White, Hotel Management
Thank you Linda for your recent stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Steve
by A traveller
Posted Aug. 3, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Steve White, Hotel Management
Hi Orren: Thank you for your recent stay with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Steve
by A traveller
Posted Aug. 3, 2024 on Expedia
Good location and affordable. Friendly service. There were a few maintenance issues, both bedroom doors were tweaked so they could not close properly. The door handle to the bathroom had no lock on it. And we booked for 6 in a room that hold 6, yet only 2 large towels and 2 medium towels, 4 plates, 4 cups, etc. Why not have equal to max capacity?
Comment from Hotel Management
Aug. 4, 2024 by Steve White, Hotel Management
Hi Orren: Thank you for your recent stay with us. We appreciate your business and your feedback. We look forward to seeing you again soon. Sincerely, Steve
