Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Clean
Commentaires de Gestion de l’hôtel
12 août 2024 par ECONOLODGE MOTEL VILLAGE, Gestion de l’hôtel
Dear Melanie, Thanks for your review and we are glad that you liked staying with us. We take great pride in Econo Lodge Motel Village and the services we provide for our valued guests. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Kumar YasaramReservations Manager
par un voyageur
Publié le 12 nov. 2023 sur Expedia
卫生条件较差 住后皮肤出现红疮 还有很多小飞虫
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Cao, Thanks for your feedback and we regret that you didn't enjoyed staying with us. As per our records, you had not complained about anything during your stay. Please be informed that our front desk is available 24x7 and would have been more than happy to assist you. However, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest. Sincerely, Management
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Non good
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Esteban, We regret that you had enjoyed your stay with us. Please reach us directly and share the main concerns which made you to give low rating in order to look at our end. However, we apologize for failing to meet your expectations.SincerelyManagement
par un voyageur
Publié le 15 sept. 2023 sur Expedia
Ouff
Commentaires de Gestion de l’hôtel
17 sept. 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Guillaume, Thanks for your feedback. As per our records, you stayed 05 nights and we hope you would have liked something at our property. We apologize for not exceeding your expectations and you are most welcome to address the concerns to us directly.Sincerely,Kumar YasaramReservations Manager
par un voyageur de Magog
Publié le 13 août 2023 sur Expedia
Le personnel est gentil, le déjeuner est très bien mais l'état de l'établissement est médiocre. La propreté des chambres laisse à désirer. Des cernes jaunes sur les oreillers, un plancher collant avec des débris, des poils dans la salle de bain et des grands cheveux noirs sur les serviettes de douche et de la moisissure un peu partout!!!
Commentaires de Gestion de l’hôtel
15 août 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Guest, We regret that you had not enjoyed your stay. As per our records, you had checked in at 2245hrs and we had not received any complaint during your stay. Our head housekeeper and maintenance person been asked to look on the issues you had raised. I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. Sincerely, Kumar YasaramReservations Manager
par un voyageur
Publié le 13 août 2023 sur Expedia
Hôtel à éviter. Murs en carton , jeux sous la porte variant de 1,5 po à 0,5 po selon la chambre (on a demandé de changer de chambre puisque c'était intolérable), pas sécuritaire puisque la porte arrière est ouverte et les gens peuvent se rendre à la chambre sans passer par le lobby. Air climatisé plus que douteuse, on a accidentellement enclenché le mode "chauffage" en voulant la fermer et une odeur de brûlée s'en est dégagée jusqu'au point d'enclencher l'alarme incendie, à 4h AM... le matin vers 7-8h ça hurlait pendant des dizaines de minutes dans la chambre voisine alors qu'on entendait tout.
Commentaires de Gestion de l’hôtel
15 août 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Valerie, We regret that you had not enjoyed your stay, in spite of upgrading your room from 1 Queen bed to 02 Double beds without any supplement. Please be informed that after moving your room, you had confirmed everything is fine as per our courtesy call at 1830hrs. I would like to apologize for failing to exceed your expectations . We assure that we are one of the best Motel in the entire Motel village area in terms of price, location & service.Sincerely, Kumar YasaramReservations Manager
par un voyageur
Publié le 6 août 2023 sur Expedia
Just average !
Commentaires de Gestion de l’hôtel
7 août 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Guest, Thanks for your feedback, Please be informed that we are under the process of renovation to ensure we provide contemporary services to our valued guests. . Your satisfaction is important to us as a valued guest, we will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us . Sincerely, Kumar YasaramReservations ManagerEcono Lodge Motel Village
par un voyageur
Publié le 6 août 2023 sur Expedia
Cheap bed and room in general
Commentaires de Gestion de l’hôtel
7 août 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Guest, We regret that you had not enjoyed your stay at our Motel. We assure you that we are the best Motel in the Motel Village area in terms of price, service and quality. I would like to apologize for not exceeding your expectation, your feedback is important to keep improving our standard.Sincerely,Kumar YasaramReservations ManagerEconolodge Motel Village
par un voyageur
Publié le 29 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2023 par Econolodge Motel Village, Gestion de l’hôtel
Dear Betanie, We regret that you had not enjoyed your stay with us. As per our records, we have not received any complaint during your stay. Our front desk is available 24x7 and would have been more than happy to upgrade or move your room, if the same was reported.Unfortunately we been not given an opportunity to solve any issues you had.Sincerely,Management
par un voyageur
Publié le 27 juill. 2023 sur Expedia
Je suis decu du Cadre
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Management, Gestion de l’hôtel
Dear Guest, We regret that you had not enjoyed your stay at our Motel. I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us . Sincerely, Kumar YasaramReservations ManagerEcono Lodge Motel Village
