Ratings based on 922 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Julie B - Team Co-Leader, Hotel Management
Thank you for taking the time to give us a rating. We are interested in hearing more about your stay. Could you please share some words with us based on your experience, and how we can make your next stay with us more enjoyable.I look forward to our next meeting with great anticipation.
by A traveller
Posted Sep. 16, 2024 on Expedia
Excellent location! Friendly and welcoming staff.
Comment from Hotel Management
Sep. 17, 2024 by Oleslia K. Supervisor , Hotel Management
Hi Ranjit,Thank you for your excellent 5-star rating! We’re thrilled to hear that you enjoyed our location and found our staff to be friendly and welcoming. Your kind words are greatly appreciated and inspire us to continue providing top-notch service. We look forward to having you stay with us again. Best wishes!
by A traveller
Posted Sep. 15, 2024 on Expedia
After a long day driving I arrived late around 9:00 pm planning to get on the road early the next morning. After unloading the car, I went to use the washroom and found that it hadn't been cleaned from the previous customer. A bar of soap was unwrapped on the sink with the wrapper beside, used face cloth on counter and a used glass was sitting on the sink, counter not wiped. Talked to front desk, and they sent somebody to clean it while I went in search of food. When I returned Desk said bathroom had been cleaned, but when I went up to room all they did was replace soap and remove wrapper and facecloth. The dirty glass was still on the counter and the sink/counter was not wiped. Toothpaste on faucet and basin dirty. When I asked a second time to have it cleaned the front desk was starting to push back a bit saying it had been cleaned. I showed photographs and they finally sent somebody up after 10:30. When he came to the door he had a clean wine glass, I had not requested that, and a towel with out any cleaning solutions or disinfectants. I showed him how it was when I arrived. So he went away for about 15 mins to get cleaning supplies, then returned and was cleaning the bathroom at 10:45 all while I was waiting to get to bed as I checked out at about 7:15 the next morning for another long drive with less sleep than I would have liked. Otherwise, the property was nice and the location was excellent on the highway toward Banff for an early getaway in the morning.
Comment from Hotel Management
Sep. 17, 2024 by Oleslia K. Supervisor , Hotel Management
Hi Wendy,Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness issues you encountered with the bathroom upon your arrival and for the delays in addressing them. This is certainly not the standard of service we strive to provide, and I regret the inconvenience it caused during your stay.We understand how frustrating it must have been to deal with this, especially when you were hoping to get some rest before another early drive. Please know that your experience is not reflective of our usual standards. We are taking your feedback seriously and will be addressing these concerns with our team to ensure better service in the future.On a positive note, I’m glad to hear that you found the property and its location to your liking. I truly appreciate your patience and understanding, and I hope we can have the opportunity to offer you a much more pleasant experience on your next visit.Thank you once again for bringing this to our attention.
by A traveller
Posted Sep. 12, 2024 on Expedia
Great stay for our family of 5. They even upgraded us to allow our kids to have bunk beds. Staff was friendly and helpful.
Comment from Hotel Management
Sep. 17, 2024 by Oleslia K. Supervisor , Hotel Management
Hi Cathy,Thank you so much for your fantastic 5-star rating! We’re delighted to hear that you and your family had a great stay and enjoyed the bunk bed upgrade. It’s wonderful to know that our staff’s friendliness and helpfulness made a positive impact on your experience. We look forward to welcoming you all back for another exceptional stay. Best wishes!
by A traveller
Posted Sep. 11, 2024 on Expedia
Comment from Hotel Management
Sep. 12, 2024 by Denis Perkovic Front Office Manager , Hotel Management
Thank you, Micah so much for dropping in and leaving us this fantastic rating. It was a pleasure being able to host you here in the NW. Please feel free to leave us some words based on your experience. We look forward to hearing back, until next time :-)
by A traveller
Posted Sep. 11, 2024 on Hotels
Comment from Hotel Management
Sep. 12, 2024 by Denis Perkovic Front Office Manager , Hotel Management
Thank you, Allan for taking the time to leave us this incredible rating. The staff was thrilled that you enjoyed your time at the NW. Please feel free to leave us some words based on your experience, we look forward to hearing from you. Until next time!
by A traveller
Posted Sep. 10, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Olesia K. Supervisor , Hotel Management
Hi Riley,Thank you for rating us 5 out of 5! We’re thrilled to hear that you had an exceptional experience with us. Your positive feedback is greatly appreciated and motivates us to continue delivering outstanding service. We look forward to welcoming you back and ensuring another excellent stay. Best wishes!
by A traveller
Posted Sep. 9, 2024 on Hotels
Comment from Hotel Management
Sep. 13, 2024 by Olesia K. Supervisor , Hotel Management
Thank you, Denah for this incredible rating! Please feel free to leave us some words based upon your experience with us. We look forward to hosting you again in the future and until next time :-)
by A traveller
Posted Sep. 9, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by Olesia K. Supervisor, Hotel Management
Thank you, Rob for this incredible rating! Please feel free to leave us some words based upon your experience with us. We look forward to hosting you again in the future and until next time :-)
by A traveller
Posted Sep. 9, 2024 on Expedia
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Comment from Hotel Management
Sep. 17, 2024 by Olesia K. Supervisor , Hotel Management
Chris,Thank you for taking the time to rate your stay. We’re glad to hear that you had a positive experience with us. Your feedback is important as we aim for continuous improvement. We look forward to the opportunity to welcome you back and hope to exceed your expectations on your next visit. Best wishes!
