Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
4,1 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2024 sur Hotels
Great value, location and amenities. Pool,gym, safe in room,Sauna, spacious rooms. Minor maintenance issues visible but acceptable. Very close to Occidental Hospital. Great for the budget mindset.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Kelly Alzate - Manager, Gestion de l’hôtel
Thank you, Mr James, for your kind review of Hotel Plaza Las Américas. We're glad you appreciated the value, amenities, and convenient location near Occidental Hospital. We will address the minor maintenance issues to enhance future stays. Your feedback is valuable to us.
par un voyageur
Publié le 20 juin 2024 sur Expedia
No
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Kelly Alzate - Manager, Gestion de l’hôtel
¡Gracias por compartir tu opinión, Sr Tyler! Lamento que su experiencia en el Hotel Plaza Las Américas no haya sido la mejor. sería de gran ayuda si nos comentara por interno las oportunidades de mejora que harían que pudiera regresar, Esperamos poder brindarle un servicio mejor la próxima vez. ¡Gracias por sus comentarios!
par un voyageur
Publié le 16 mai 2024 sur Expedia
Certainly! Here’s a revised version of your message:
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I have stayed in many hotels, but I have never had an experience like the one we had at this hotel. The facilities were dirty, including the pool and the gym, and the jacuzzi was broken. When we asked for a wine opener, we were told that none were available. The hair dryer was broken, the fridge was old and malfunctioning, and the pool towels were worn out and had holes.
We initially booked for three days but decided to leave after two days because we didn't feel safe at the hotel. Despite this, we were not given a refund for the third night. When we checked out yesterday, we were charged $200 for allegedly dirty towels and bed sheets, even though they were old and had holes.
We requested to speak with the manager, but after waiting for an hour, we were told that she was in a meeting and unavailable. This has been the worst experience I have ever had at a hotel.
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Let me know if you need any further information.
I would like Expedia to refund the extra night and the money the hotel debited from my credit card
Commentaires de Gestion de l’hôtel
27 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mrs.Thank you for sharing your opinion with us. We are very sorry for your comments and the inconvenience mentioned. However, we want to tell you that our staff works every day to improve therefore. We will take your comments into account to improve our hosting experience. Kelly Johanna Alzate CManager
par un voyageur
Publié le 12 mai 2024 sur Expedia
The hotel needs more maintenance. Everything looks old and some parts very dirty.
Commentaires de Gestion de l’hôtel
15 mai 2024 par Hotel Manager, Gestion de l’hôtel
Hello Maria, thank you for your feedback regarding your stay at Hotel Plaza Las Américas. We appreciate your comments and will address the maintenance issues to improve our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 27 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par Gerencia, Gestion de l’hôtel
Buenas tardes Sra Yhoselin,nos encantaria tener la oportunidad de atenderla en una proxima visita; por lo cual le agradeceriamos mucho si nos retro alimentara sobre nuestras oportunidades de mejora; mi correo es gerencia@hotelplazalasamericascali.com
par un voyageur
Publié le 23 janv. 2022 sur Hotels
muy buena la atencion
par un voyageur
Publié le 13 févr. 2020
par un voyageur
Nice place no privacy
Publié le 8 févr. 2020 sur HotelsThe hotel is nice, well maintained and clean, the staff very friendly and helpful. The room it self at least the one I have, has no privacy you can hear every conversation from next room, and that is part because it has glass walls facing the street but it is a gap o about 8 inches between the outside wall and the interior wall, you could literally see the room next door thru this gap. Yes is partially covered but if you are tall or get on a chair could see the other side. So privacy is none. Now other than that bed is very comfortable and the room as the rest of the facility is very very clean. I do recommended yes.
par un voyageur de Cali
Publié le 5 déc. 2019 sur Expedia
Me parece muy bien, tienen un precio, económico y su
personal es atento,en la limpieza,son constantes y están dispuestos a brindar un buen servicio te ayudan a movilizarte y te brindan una buena atención.
par un voyageur
Publié le 28 août 2019 sur Expedia
Toilet is running water. No hanger for cloth hanging. Furniture are cheapy . Staff are not friendly.
