Ratings based on 614 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 30, 2024 on Hotels
Comment from Hotel Management
Aug. 31, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Aug. 29, 2024 on Expedia
Great
Comment from Hotel Management
Aug. 31, 2024 by Manager, Hotel Management
Hello frederic,We appreciate you taking the time to share your feedback with us. We strive to provide exceptional experiences to all our guests and regret to hear that your expectations were not met during your stay with us. Your comments will be shared with the relevant departments for their attention and improvement. Thank you for bringing this to our attention.
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Allen,We are elevated to hear that you had a wonderful stay at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A traveller
Avoid first floor
Posted Aug. 13, 2024 on HotelsThe person who checked us in was super nice. We enjoyed using the pool in the evening. The problem came when we saw bugs in the room. The worst was a large cockroach that I saw when I went to the bathroom at 1:30 AM. We called the front desk who put us into a room on the second floor. The person was perfectly nice. He indicated that bugs can be an issue on the first floor. Unfortunately we lost a lot of sleep that night. We do not totally blame the hotel. It is, after all, in the middle of the desert. However, we do feel that weather stripping and sealing off the hotel should be especially important as a result of the location. It would have also been helpful had they warned us at checkin.
Comment from Hotel Management
Aug. 15, 2024 by Manager, Hotel Management
Hello Thomas, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Manager, Hotel Management
Hello Alisia,We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for an even better experience.
by A traveller
Posted Aug. 5, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Manager, Hotel Management
Hello Juan,We're pumped to hear you had a wonderful stay at our hotel! Please do visit us again soon for another fantastic experience.
by A traveller from Ridgecrest
Posted Jul. 29, 2024 on Expedia
Comment from Hotel Management
Aug. 1, 2024 by Manager, Hotel Management
Hello Timothy,We are thrilled to hear you had an excellent experience at our hotel! We hope to welcome you back soon for another fantastic stay.
by A traveller
Posted Jul. 28, 2024 on Expedia
Staff were all very nice, so good with my 22 month old grandson. All around a goid stay.
Comment from Hotel Management
Jul. 29, 2024 by Manager, Hotel Management
Hello Laura, We're delighted to hear that you had a positive experience with our staff, especially with your grandson. We strive to provide exceptional service to all our guests. Thank you for choosing to stay with us!
by A traveller
Posted Jul. 24, 2024 on Expedia
A little pricey but this was the only hotel in California City. Friendly staff. Thank you!
Comment from Hotel Management
Jul. 26, 2024 by Manager, Hotel Management
Hello OGLER,We appreciate your kind feedback on our friendly staff. Your satisfaction is important to us, and we're glad to have been of service during your stay at our hotel in California City.
by A traveller
Posted Jul. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
