Ratings based on 460 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Hotel Manager, Hotel Management
Dear Kelly,We're thrilled to hear that you had an excellent experience with us. If there's anything else we can do to make your next stay just as wonderful, please don't hesitate to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
by A traveller
Nice hotel in Cali-Md
Posted Jul. 30, 2024 on HotelsVery good experience, customer service very cordial and courteous. Facilities , room very comfortable and super clean. My only disappointment was unable to use the pool during my stay ; perhaps there should be kids hours and adult hours so we all can enjoy it .
Comment from Hotel Management
Jul. 30, 2024 by Hotel Manager, Hotel Management
Dear LUIS,We’re delighted to hear you had a very good experience with our customer service and found the facilities and room to be comfortable and clean. We appreciate your suggestion regarding the pool hours and will consider implementing designated times to accommodate all guests. Thank you for your valuable feedback! We hope to welcome you again soon.Sincerely, Hotel Manager
by A traveller
Posted Jul. 28, 2024 on Expedia
Too hot in the indoor pool, no circulation
Comment from Hotel Management
Jul. 29, 2024 by Hotel Manager, Hotel Management
Dear Bernadette,Thank you for your positive rating! We’re glad you enjoyed your stay. We appreciate your feedback about the indoor pool temperature and circulation and will review this to improve our guests' comfort. We look forward to your next visit.Sincerely, Hotel Manager
by A traveller
Posted Jul. 23, 2024 on Hotels
Comment from Hotel Management
Jul. 24, 2024 by Hotel Manager, Hotel Management
Dear Alicia,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager
by A traveller
Posted Jul. 21, 2024 on Expedia
Staff are very friendly and flexible. The hotel is very clean. We want to go back agin. Thanks!
Comment from Hotel Management
Jul. 22, 2024 by Hotel Manager, Hotel Management
Dear Koji,Thank you for your kind words! We're delighted to hear that you found our staff friendly and flexible and that you appreciated the cleanliness of our hotel. We look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager
by A traveller
Exceptional value
Posted Jul. 21, 2024 on HotelsStaff is very friendly. The breakfast is hot and unusually flavorful with the forest view outside. Our room, diner area and other facilities are spotless. The cleanliness is so remarkable that we went to thank the cleaning crew member Stephen Guy. We will come back again.
Comment from Hotel Management
Jul. 22, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear you enjoyed our flavorful breakfast and beautiful forest view. It's great to know you found our facilities spotless and appreciated Stephen Guy's efforts. We look forward to welcoming you back.Sincerely, Hotel Manager
by A traveller
Posted Jul. 20, 2024 on Expedia
Comment from Hotel Management
Jul. 22, 2024 by Hotel Manager, Hotel Management
Dear Erica,Thank you for your positive rating! We're delighted to hear that your overall experience met your expectations. Providing our guests with the best possible hospitality and experience has always been our mission. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A traveller
Posted Jul. 18, 2024 on Hotels
Comment from Hotel Management
Jul. 19, 2024 by Hotel Manager, Hotel Management
Dear Rosa,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
by A traveller
Posted Jul. 16, 2024 on Expedia
Don’t stay
Comment from Hotel Management
Jul. 16, 2024 by Armila, Hotel Management
Dear Jhon,I am writing to address a comment you made regarding your recent stay at our property. I want to express my sincere apologies if your experience did not meet your expectations. Your feedback is invaluable to us, as it allows us to identify areas for improvement and enhances the quality of our services for all our guests.I kindly request that you provide specific details about any issues you encountered during your stay. Your insights will assist us in addressing any shortcomings and ensuring a more positive experience for all our guests.Thank you for your time and consideration. I am committed to addressing your concerns and hope to hear from you soon.Sincerely,Armila SchislerGeneral Manager
by A traveller
Posted Jul. 15, 2024 on Hotels
Comment from Hotel Management
Jul. 16, 2024 by Hotel Manager, Hotel Management
Dear Kerry,We are delighted to hear that your stay was a positive one and that you felt it was worthy of a 10-star rating. We strive to make each guest's stay as enjoyable and comfortable as possible, so we are thrilled that you enjoyed your time with us. We look forward to seeing you again soon!Sincerely, Hotel Manager
