Note fondée sur 256 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2019 par Roman Spa Guest Services, Gestion de l’hôtel
Thank you for the 5 out of 5 review. I'm happy to hear you enjoyed your stay with us and hope to serve you again in the future.
par Yann
A éviter
Publié le 29 mai 2015 sur HotelsIl est difficile de trouver le parking et la réception. La chambre est sombre et on entend tes bien tous les bruits extérieurs. Le petit déjeuner se limite à un mauvais café. l'environnement ne donne pas envie de sortir. on est ni au centre de Calais to ga pour faire du shopping, ni à l'extérieur pour profiter de la vue.
Il ne mérite pas du tout ce prix mais peut être la moitié.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Roman Spa Guest Services, Gestion de l’hôtel
Emily,Thank you for the feedback. I'm glad to hear you enjoyed your stay. I hope we will have the opportunity to serve you again in the future.
par un voyageur
Publié le 10 juin 2024 sur Expedia
A very relaxing and enjoyable experience.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Roman Spa Staff, Gestion de l’hôtel
Paula,Thank you for your feedback, I'm happy to hear you fully enjoyed your stay with us. We look forward to serving you again in the future.
par un voyageur
Publié le 9 juin 2024 sur Expedia
Still love the pools but the constant construction noise that started at 7:30am and went until 6 pm was horrible! The staff weren’t helpful. There were more little signs saying why stuff was incomplete or unfinished. Then on top of that little notes about where this or that goes…. We’ve been going there 50 years! No recognition of that even when you mention it. We’ll never go again! Overprices of course! So so sad…..
Commentaires de Gestion de l’hôtel
9 juin 2024 par Roman Spa Staff, Gestion de l’hôtel
Cathy,My apologies that we did not meet your expectations. I am surprised by your comment regarding construction, which will never occur prior to 9 am. I also apologize that our "notes" were found to be offensive to you, we are in the process of a room refresh and some of the items are still in the manufacturing stage which does not allow us to have a "complete" look and feel to the room. I'm sorry we will not have the opportunity to serve you in the future. All the best.
par un voyageur
Publié le 24 mai 2024 sur Expedia
The grounds are a beautifully well thought out selection of lovely plantings that are very well cared for. They enhance the stay at this quiet spot.
The staff were friendly and helpful, the rooms very comfortable.
Commentaires de Gestion de l’hôtel
24 mai 2024 par Roman Spa Guest Services, Gestion de l’hôtel
Mary Beth,Thank you for your feedback, we greatly appreciate knowing we met and hopefully exceeded your expectations. We look forward to serving you again in the future.
par un voyageur de Milpitas
Publié le 19 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juin 2024 par Roman Spa Staff, Gestion de l’hôtel
Norbert,I'm sorry to hear we did not meet your expectations. I do hope you enjoyed soaking in our 100% Geothermal waters.
par un voyageur
Publié le 13 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juin 2024 par Roman Spa Staff, Gestion de l’hôtel
Ellen,Thank you for your 5 out of 5 review. I'm glad to know we met and hopefully exceeded your expectations. We look forward to serving you again in the future.
par un voyageur de San Francisco
Publié le 8 avr. 2024 sur Expedia
We arrived at the property ~1:10PM. We acknowledged that check-in time is 3PM, and asked the front desk if our room might be available even though we were a couple of hours early. The front desk clerk told us that the room was clean and available, but that we would have to pay a $30 fee to move in earlier than check-in. The clerk was polite, knowledgeable, and efficient -- he was simply conveying to us what the house rules are. We felt gouged by the request to pay $30 dollars for simply moving in early -- something that does not cost the property anything. Totally ungracious on the part of the Roman Spa, shamefully nickel and diming customers .
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Stephen McDowell, Gestion de l’hôtel
Thank you for your feedback Alfredo. We do in fact have a 30.00 early check in fee which can also be used to access our three geothermal pools should your not be available prior to the guaranteed check in time. I am sorry you feel that we were nickel and diming you, however ours is a nominal fee compared to many hotels that charge anywhere from 50.00 to even a half day rate for early check in times. Please feel free to contact me directly anytime with any further comments or questions. We would love to serve you soon and in the future.Warm regards, Stephen McDowellFront Office ManagerRoman Spa Hot Springs
par un voyageur
Publié le 20 févr. 2024 sur Expedia
It very accommodating, there was no spa service on Sunday or Monday.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Roman Spa Guest Services, Gestion de l’hôtel
Elaine,I'm sorry we did not meet your expectations during your stay. Our spa was completely booked for the weekend being a holiday and we are closed on Monday's. We always suggest booking spa appointments at least 2-3 weeks in advance, especially for a holiday period.
