Avis Sala I - large family-friendly holiday house in Calpe

Dear Henry, Thank you for taking the time to share your feedback. We truly appreciate your honesty and are genuinely sorry to hear that your experience did not meet your expectations. Maintaining our properties to a high standard is one of our top priorities, that is why we repaired the A/C unit on the first working day of your stay: Monday and rest of small issues reported by your arrival. After your departure, you sent us another list, out of hands to help you as you were already back in England, asking for a large compensation, what we feel not appropriate after enjoying your holidays in this nice and large villa. Please be assured that we are carefully reviewing the concerns you raised, and we are working with the property owner to address any maintenance issues. Your feedback is invaluable in helping us improve, and we take it seriously to ensure future guests have the best possible experience. We would welcome the opportunity to discuss this further and find a way to make things right. Please feel free to reach out to us directly at [Contact Information]. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Best regards, Turisol

Thank you very much for the positive comment. We have taken notice of the missing items, but you can always ask us if necessary. Beach towels can be rented for 2,5€ per piece if you don't have enough space to bring them. We hope to welcome you again later.

Thank you for the positive comment. We hope to welcome you again.