Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2022 sur Expedia
Près de la mer, a distance de marche environs 2 minutes
Chambre très spacieuse et tranquilles, par contre l'accès à l'internet était médiocre.
Commentaires de Gestion de l’hôtel
7 oct. 2022 par kw, Gestion de l’hôtel
Thank you for the review.
par un voyageur
Bel établissement
Publié le 25 nov. 2021 sur HotelsBel hôtel, chambre spacieuse, accueil chaleureux mais un grand inconvénient…situé au bord de la route…dommage!!
Commentaires de Gestion de l’hôtel
26 nov. 2021 par sheri, Gestion de l’hôtel
Dear Khoun
Thank you for taking the time to leave us your review. We hope you have a wonderful holiday season to come.
Front Desk Supervisor
Sheri White
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par El Colibri Hotel Front Desk , Gestion de l’hôtel
Hello Joan, Thank You for your review
par un voyageur
Publié le 21 août 2024 sur Expedia
The only thing out of place in this hotel was the breakfast, which consisted of prepacked low quality foods, in stark contrast to the rooms, the friendly personel and the wellness.
Commentaires de Gestion de l’hôtel
21 août 2024 par El Colibri Hotel Front Desk , Gestion de l’hôtel
Hello Marianne, Thank you for your review, we appreciate the feedback.
par un voyageur
Publié le 15 août 2024 sur Expedia
This hotel used to use unscented cleaning/laundry products. I called directly to ask if they still did & was assured they use unscented products. When we got to the room, a strong unpleasant scent hit us immediately. We went to the desk to explain we were told "I can't imagine who would have said that. We use very fragrant products." She suggested we air out the room. We tried for several hours & even slept w/the doors & windows open. The scent was so strong it impacted our sleep & it still smelled in the morning. [Some of my clothes still smelled after washing & hanging for a week.] We weren’t offered a solution (clean the room w/another product, suggestion to move to another room, nothing). We left for the day w/the windows open, but the room still had a strong smell. We ended up leaving after we returned. First we were told we could not get any refund. When we went to check out, we couldn't because she couldn't figure it out. They eventually refunded part of the stay, but our vacation was cut short.
Telltale signs: no one at the desk (for 10-15 minutes–no sign/note). We were told that, although breakfast was supposed to be included, “They’ve wiped us out, but there is a little oatmeal & cereal.” Re: “spa”: no massage therapists working that week & the only spa-like things were a steam shower & jacuzzi. Every issue raised, the desk clerk said she’d have to call her boss. Poor management. Empower your staff, ensure desk coverage, food as advertised, etc.
Stay elsewhere.
Commentaires de Gestion de l’hôtel
21 août 2024 par El Colibri Hotel Front Desk , Gestion de l’hôtel
Hello, Thank you for your feedback, we are sorry you were unimpressed. We will take this into our consideration for future stays.
par un voyageur
Publié le 14 août 2024 sur Expedia
The rooms were updated and large but the hot tub area is small and hot tub was not very hot.
Commentaires de Gestion de l’hôtel
15 août 2024 par El Colibri Hotel Front Desk , Gestion de l’hôtel
Hello Shannon, Thank you for your review, we appreciate the feedback.
par un voyageur
Publié le 13 août 2024 sur Expedia
Great Location and very cleaned Room.
Commentaires de Gestion de l’hôtel
13 août 2024 par El Colibri Hotel Front Desk , Gestion de l’hôtel
Hello lleana, , Thank you for your review, we appreciate the feedback.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par El Colibri Hotel Front Desk, Gestion de l’hôtel
Hello Charles, Thank you for your review, we appreciate the feedback.
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2024 par El Colibri Hotel Front Desk , Gestion de l’hôtel
Hello Benjaman, Thank you for your review, we appreciate the feedback.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Arrived late (12AM) and before we arrived, we got a call from the front letting us know the front desk was taking off after 10PM or so. They were helpful and left a voicemail when I wasn't able to take the call (no service on PCH) and when I called they were happy to share instructions on how to successfully get access to our room. Otherwise, there was no access to the front desk and there is little to no cell service there so you're unable to make a call to the number left for emergencies.
There was no wifi (and we couldn't gain service to call any staff for wifi) which was a bit difficult. They technically have wifi available but it would not work for us no matter what. Perhaps a room issue or a temporary issue.
We booked evening of for a quick stop during our road trip. It was a cute place to stay with a couple complimentary breakfast items available such as bagels, cereal, etc. The front desk was sweet in the morning and was happy to restock the cream cheese for bagels when I asked. It sufficed for our last minute needs but it was a bit trifling to not have access to wifi and not be able to contact anyone for any problems or issues we could have and did run into.
I also saw a spider hang out in the room. Overall it's a cute place to stay for a bit that feels locally run if that's your vibe and you want to support local businesses in the area.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par El Colibri Hotel & Spa Front Desk , Gestion de l’hôtel
Hello, Thank you for your review and for choosing us for your stay. We appreciate the feedback and apologize for the troubles with our wifi. We hope to see you again soon.
