Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,1 Service et personnel
3,3 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great apartment. Arrange checkin in advance.
Publié le 10 juill. 2024 sur HotelsThe apartment is really clean and comfortable.
Checkin was however a bit difficult. There are a few steps you need to take online before you reach the apartment. Better to do these a day before you arrive.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Duncan,Thank you for sharing your feedback with us. We're glad to hear that you found the apartment clean and comfortable. We apologize for any difficulties you experienced with the check-in process. Your feedback is important to us, and we will ensure this matter is addressed. We hope to have the chance to provide you with a more satisfactory experience next time.Regards
par un voyageur
not great for the price.
Publié le 1 juill. 2024 sur HotelsI was assigned a number that wasn't reflected on the main blue door, and it took a while to figure it out also considering it was a late check in. Thanks to a couple of students in house and customer service emergency who finally rang back.
while the bed and pillows were super comfortable and AC was working, the rest of the amenities were not as great. fridge shelves kept falling, bathroom sink blocked, i couldnt get hot water later in the night, none of windows opened except the toilet one, the heating element is very hot and i kept touching it with my elbow accidentally. living area blind string was broken and neither the window nor blinds could open. floor wasn't very clean, and exterior was worse.
suggestion: include a full-length mirror and bedside lamp. for gb137 per night i definitely deserved better, had to check out a day early due to the sink and cold shower situation.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Flavia Olum, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bed and pillows comfortable and appreciated the working AC. We apologize for the difficulties you encountered with your assigned room number and the challenges you faced during check-in, especially considering it was late. We are grateful to the students and customer service team for assisting you. We are very sorry to hear about the issues you experienced with the fridge, bathroom sink, hot water, windows, blinds, and cleanliness. We are always looking for ways to enhance our guests' experience and will consider these additions. Your feedback is valuable to us and we hope you will give us another opportunity to provide you with a better experience in the future.Warm regards,
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Unkind staff, inflexible rules, absolute Lack of Help for thé traveller
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Anchala , Gestion de l’hôtel
Dear Valentina,We're truly sorry to hear about your negative experience during your stay. We apologize for any unkindness you encountered from our staff and for any inconvenience caused by our rules. Your feedback is important to us, we apologize for any inconvenience you experienced, and we hope to have the opportunity to make it right and regain your trust in the future.
par un voyageur
Publié le 21 nov. 2023 sur Expedia
New to the City Centre. Equipped . One comment is that they should de odorize the room for the next guest .
par un voyageur
Publié le 10 oct. 2023 sur Expedia
It was good option for stay in Cambridge
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Madison, Gestion de l’hôtel
Dear Funda,Thank you for your recent stay at our hotel and for taking the time to leave your feedback. We're delighted to hear that you found our hotel to be a good option for your stay in Cambridge.Our team works hard to provide a comfortable and pleasant experience for our guests, and your comments are greatly appreciated. We hope you had the chance to explore and enjoy the beautiful city of Cambridge during your visit.Thank you for choosing our hotel, and we look forward to welcoming you again in the future.Best regards,Madison
par un voyageur
Publié le 26 sept. 2023 sur Expedia
par un voyageur
Publié le 1 sept. 2023 sur Expedia
par un voyageur
Publié le 2 août 2023 sur Expedia
I would have liked to be informed about the stairs
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Madison, Gestion de l’hôtel
Dear Mariannick,Thank you for sharing your feedback about your recent stay. We greatly appreciate your input, as it helps us improve our accommodations and services.I'm genuinely sorry to hear that you were not adequately informed about the stairs during your stay. Providing clear and accurate information about our facilities is essential, and I regret any inconvenience this oversight may have caused.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Madison
par un voyageur
Publié le 23 juill. 2023 sur Hotels
par un voyageur
Publié le 8 oct. 2022 sur Hotels
WIFI stopped working after couple days & wouldn’t come back on before I left. Service couldn’t help. As I was traveling for business this was a major inconvenience. Sockets not sensibly placed. Mold in the bathroom & the shower was leaking.
