Ratings based on 66 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
2.5 Service & staff
2.8 Room comfort
2.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Shocking from start to finish
Posted Jul. 10, 2024 on HotelsAppalling checking in process, I stay in a lot hot hotel (as you know from my account) and I pre paid and still look 20 minutes of filling out forms online before I could check in.
When I eventually got in the room was damp and smelt damp.
To tip it off no hot water so cold shower this morning.
I will never stay here again and I would strongly consider having this property on your app.
Comment from Hotel Management
Jul. 25, 2024 by Anchala , Hotel Management
Dear Robert,I am very sorry to hear about the difficulties you experienced during your stay. We understand that a smooth check-in process is essential, and we apologize for the inconvenience caused by the extended online form completion. We are also sorry to hear about the condition of the room, including the damp smell and lack of hot water. These are serious concerns, and we are addressing them immediately to ensure they are resolved. We appreciate you bringing this to our attention and thank you for bringing this to our attention and hope to welcome you back in the future.Best regards,
by A traveller
Cheap but a bit like student living
Posted Jun. 7, 2024 on HotelsFair price for the city centre but it stank of cigarettes and was a bit tired and dirty with other people’s rubbish in the bins.
Comment from Hotel Management
Jun. 11, 2024 by Anchala , Hotel Management
Dear Paul,Thank you for sharing our feedback regarding your recent stay with us.We appreciate your positive comment about our fair pricing for the city center location. However, we sincerely apologize for your room smelled of cigarettes and that it was not as clean as it should have been.Your feedback is valuable in helping us maintain and improve our standards.Thank you for bringing these matters to our attention.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
by A traveller
Posted May 22, 2024 on Hotels
As I arrived late it was great to have some cooking facilities. The room was quiet, clean and comfortable.
Comment from Hotel Management
May 23, 2024 by Anchala , Hotel Management
Dear Christopher,We're delighted to hear that you found the cooking facilities useful and that you had a comfortable and peaceful stay. Providing a clean and comfortable environment is one of our top priorities, and we're glad to know that we met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.
by A traveller
Posted Nov. 14, 2023 on Expedia
Their photographer needs a raise with that quality of misleading photos
Comment from Hotel Management
Nov. 20, 2023 by Madison, Hotel Management
Dear Kaya,Thank you for sharing your feedback with us. We're sorry to hear that the visual representation of our property did not meet your expectations. We strive to provide accurate and appealing images to showcase our facilities.Your feedback is valuable, and we will review our visual content to ensure it accurately reflects the guest experience. If there are specific areas where you feel the images were misleading, we would appreciate more details to address the concerns effectively.We apologise for any inconvenience caused, and we hope that despite this, your actual experience during your stay was satisfactory. Thank you for bringing this to our attention, and we appreciate your understanding.Warm regards,Madison
by A traveller
Posted Jun. 25, 2023 on Hotels
by A traveller
Posted Mar. 19, 2023 on Expedia
Aboslutely terrible place. Supposed to be "self catering", with only a broken frying pan, no forks and no teaspoons, dirty crockery and damaged cups.
The shower contained mold with tepid water. Laminate floor was damaged in in every section, paint flaking off the walls. Metal stand on lamps and tables were rusty!!
What a dump, I have never stayed in a place as disgusting or depressing as this.
The only advice i would give anyone is "AVOID AT ALL COSTS"
by A traveller
Very poor apartment - avoid!!!
Posted Jun. 11, 2022 on HotelsThe apartment I stayed in was really poor, basic and indicative of a homeless shelter. I received the wrong room checkin info and there was no key in the lock box causing inconvenience and having to get in touch to raise this issue after a long day at work. The apartment and internal stairwell is in a serious need of a makeover including unhygienic blown worktops from water from the sink and mould in the shower. I had purchased food to cook but there was no cooking pots and pans so was unable to - it took 2 days for them to arrive! Also no live TV due to faulty aerial and remote didn’t work. Maybe I got unlucky with number 7 but I would avoid this place at all costs!
by A traveller
Posted May 16, 2022 on Hotels
by A traveller
Adequate stay
Posted May 9, 2022 on HotelsI didn’t feel safe no lock on the inside of the door or secondary lock or chain. Walls paper thin and noisy heating system all night. Also stairs v steep and covered in dog hair. Toilets smelled of blocked drains. It was ok as a person staying alone I didn’t feel secure with the door this could easily be fixed as could dog hair in hall. I think in general there are problems with blocked drains in Cambridge so I don’t blame property for this. It was adequate but could be better. Would need earplugs.
Comment from Hotel Management
May 10, 2022 by Roger Lucas, Hotel Management
Dear guest,
Thank you very much for giving us your thoughts on your recent stay in Cambridge with this very helpful and well-detailed review. We are sorry to hear about the mentioned issues. We will do everything needed to make sure this wouldn't be the case when you or any other guest would visit the property later.
With best regards,
Roger Lucas
by A traveller
Posted Mar. 9, 2022 on Hotels
Comment from Hotel Management
Apr. 11, 2022 by Roger, Hotel Management
Dear Christopher,
Thank you very much for giving us your time and your thoughts on your recent stay in Cambridge. We are so happy to hear how you have loved staying at the property. It was a joyful experience for us to be your host as well and we wish to be able to repeat it very soon.
With best regards,
Roger
