Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A perfect parky piece
Publié le 13 juin 2024 sur HomeAwayQuaint cottage sums it up perfectly.
The little courtyard sun trap was a real bonus.
The cottage is comfortable and convenient and the hosts were happy to attend to any need.
Cambridge is beautiful with a real vibe of ernest progress, we really enjoyed our stay.
Commentaires de Gestion de l’hôtel
19 juin 2024 par VrboOwner, Gestion de l’hôtel
Happy to hear that you have enjoyed your stay with us! We hope to host you again on your next stay.
par un voyageur
Mittendrin
Publié le 24 mai 2024 sur HomeAwayAlles gepasst. Lage ist super- ein paar Minuten bis zum Zentrum. Viele Restaurants in der Nähe. Im Haus ist alles, was man braucht. Bei einer Anfrage bekamen wir sofort Antwort. Kurze, sehr steile Treppe war eine kleine Herausforderung für unsere Oma.
Commentaires de Gestion de l’hôtel
14 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your kind words, we are glad that you enjoyed your stay with us. We appreciate your feedback and honest review of the place.
par un voyageur
Great Location, Great Price, Average Cleanliness, Cumbersome and Confusing Check-In Process
Publié le 11 mai 2024 sur HomeAwayAs noted in title the location and price were great. Things that could be improved are as follows:
1. Check-in process: We had a car, and we followed the instructions on what to do. We were also proactive to ask about instructions (in advance) in an attempt to make the car parking situation straightforward. This process involved picking up a (very small) parking permit and placing it in our car. The small parking permit was to be left on the counter. It was not on the counter so we had no idea what to do with our car (as we didn’t want to get a violation). There was then an emergency line to call, we called, but we got no answer (seems odd to have a 24/7 line only to have no one there to answer). So it was a pretty stressful 1-2 hours after we arrived at ~20:00 pretty tired.
2. The cleanliness of the property was mediocre at best. Examples include: a. Toilet on upper level was not working and we had to mess with it to get it to work b. The plunger (by the toilet) was incredibly dirty and gross c. The bed sheets and floor were generally dirty with hair and dirt. It is clear the place hasn’t been deep cleaned in a while. Livable but pretty poor cleanliness compared to the other VRBOs we stayed in SE England.
Once we were able to get a hold of management they were very helpful. And as noted before the location and price were AWESOME. Place just needs a deep clean and improved check-in logistics (whether that is pictures, or someone on hand to help in event of a car).
Commentaires de Gestion de l’hôtel
29 juin 2024 par VrboOwner, Gestion de l’hôtel
Dear Christian,
Thank you for your feedback! We are delighted to hear that you enjoyed the location and found the price to be great. However, we sincerely apologize for the inconveniences you faced during your stay.
We regret the confusion with the parking permit and the check-in process. We understand how stressful that must have been, especially after a long journey. Unfortunately, the parking permit is issued by the residents' association, and its size and design are beyond our control. We apologize that it wasn't left in its usual place.
Regarding the cleanliness issues, we deeply regret that the property did not meet your expectations. We were in the process of changing cleaning staff prior to your arrival, and the new team has addressed these concerns since your check-out. Rest assured that a thorough deep clean has been conducted and is now maintained regularly.
Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a seamless and spotless experience in the future.
Regards,
Ed and Natasha
par un voyageur
Beautiful place close to the center of town
Publié le 28 mars 2024 sur HomeAwayNice little house in walking distance to the town center, right next to a green.
The house appears as recently renovated and is very attended to. The service from the agency is excellent.
Rooms and kitchen are well equipped, for our particular case - staying for 2,5 weeks and traveling with two small children - a few additional items in the kitchen would have been nice.
Commentaires de Gestion de l’hôtel
28 mars 2024 par VrboOwner, Gestion de l’hôtel
We appreciate your kind words, and we hope to host you again next time!
par un voyageur de Göttingen, Deutschland
Perfect stay in Cambridge
Publié le 30 oct. 2023 sur HomeAwayClean, comfortable, powerful heating during cold weather, centrally located between station and city center.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hello Matthias, thanks for providing us your feedback. We look forward to hosting you again in the future. Stay safe!
par un voyageur
Short stay in Cambridge
Publié le 12 juill. 2023 sur HomeAwayThis is the perfect spot for 2-4 people. Apartment is very clean and has everything you need for your stay. Communication with the staff is excellent. We had no problem with the pub next door, but we are city dwellers and used to street noise (but there was really none). Would definitely stay here again.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hello Lucy, thanks for providing us your feedback. We look forward to hosting you again in the future. Stay safe!
par un voyageur
Christmas Break
Publié le 11 déc. 2022 sur HomeAwayGreat Christmas shopping weekend
Commentaires de Gestion de l’hôtel
23 févr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for choosing to stay with us Paul we truly hope you were able to enjoy your stay over the holidays. We look forward to having you again next time you are in town.
par un voyageur
Perfect cottage in Cambridge
Publié le 26 sept. 2022 sur HomeAwayWe had a wonderful experience at the cottage. A lovely park right across the street. Walking distance to many shops, restaurants and bars. We would absolutely rent again and highly recommend to a family with older children or a couple.
Commentaires de Gestion de l’hôtel
26 sept. 2022 par VrboOwner, Gestion de l’hôtel
Kristy is a lovely guest. Followed our house rules and communicated easily. We would love to have her again.