Ratings based on 8 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A perfect parky piece
Posted Jun. 13, 2024 on HomeAwayQuaint cottage sums it up perfectly.
The little courtyard sun trap was a real bonus.
The cottage is comfortable and convenient and the hosts were happy to attend to any need.
Cambridge is beautiful with a real vibe of ernest progress, we really enjoyed our stay.
Comment from Hotel Management
Jun. 19, 2024 by VrboOwner, Hotel Management
Happy to hear that you have enjoyed your stay with us! We hope to host you again on your next stay.
by A traveller
Great Location, Great Price, Average Cleanliness, Cumbersome and Confusing Check-In Process
Posted May 11, 2024 on HomeAwayAs noted in title the location and price were great. Things that could be improved are as follows:
1. Check-in process: We had a car, and we followed the instructions on what to do. We were also proactive to ask about instructions (in advance) in an attempt to make the car parking situation straightforward. This process involved picking up a (very small) parking permit and placing it in our car. The small parking permit was to be left on the counter. It was not on the counter so we had no idea what to do with our car (as we didn’t want to get a violation). There was then an emergency line to call, we called, but we got no answer (seems odd to have a 24/7 line only to have no one there to answer). So it was a pretty stressful 1-2 hours after we arrived at ~20:00 pretty tired.
2. The cleanliness of the property was mediocre at best. Examples include: a. Toilet on upper level was not working and we had to mess with it to get it to work b. The plunger (by the toilet) was incredibly dirty and gross c. The bed sheets and floor were generally dirty with hair and dirt. It is clear the place hasn’t been deep cleaned in a while. Livable but pretty poor cleanliness compared to the other VRBOs we stayed in SE England.
Once we were able to get a hold of management they were very helpful. And as noted before the location and price were AWESOME. Place just needs a deep clean and improved check-in logistics (whether that is pictures, or someone on hand to help in event of a car).
Comment from Hotel Management
Jun. 29, 2024 by VrboOwner, Hotel Management
Dear Christian,
Thank you for your feedback! We are delighted to hear that you enjoyed the location and found the price to be great. However, we sincerely apologize for the inconveniences you faced during your stay.
We regret the confusion with the parking permit and the check-in process. We understand how stressful that must have been, especially after a long journey. Unfortunately, the parking permit is issued by the residents' association, and its size and design are beyond our control. We apologize that it wasn't left in its usual place.
Regarding the cleanliness issues, we deeply regret that the property did not meet your expectations. We were in the process of changing cleaning staff prior to your arrival, and the new team has addressed these concerns since your check-out. Rest assured that a thorough deep clean has been conducted and is now maintained regularly.
Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a seamless and spotless experience in the future.
Regards,
Ed and Natasha
by A traveller
Short stay in Cambridge
Posted Jul. 12, 2023 on HomeAwayThis is the perfect spot for 2-4 people. Apartment is very clean and has everything you need for your stay. Communication with the staff is excellent. We had no problem with the pub next door, but we are city dwellers and used to street noise (but there was really none). Would definitely stay here again.
Comment from Hotel Management
Apr. 4, 2024 by VrboOwner, Hotel Management
Hello Lucy, thanks for providing us your feedback. We look forward to hosting you again in the future. Stay safe!
by A traveller
Christmas Break
Posted Dec. 11, 2022 on HomeAwayGreat Christmas shopping weekend
Comment from Hotel Management
Feb. 23, 2023 by VrboOwner, Hotel Management
Thank you for choosing to stay with us Paul we truly hope you were able to enjoy your stay over the holidays. We look forward to having you again next time you are in town.
by A traveller
Perfect cottage in Cambridge
Posted Sep. 26, 2022 on HomeAwayWe had a wonderful experience at the cottage. A lovely park right across the street. Walking distance to many shops, restaurants and bars. We would absolutely rent again and highly recommend to a family with older children or a couple.
Comment from Hotel Management
Sep. 26, 2022 by VrboOwner, Hotel Management
Kristy is a lovely guest. Followed our house rules and communicated easily. We would love to have her again.
by A traveller
Mittendrin
Posted May 24, 2024 on HomeAwayAlles gepasst. Lage ist super- ein paar Minuten bis zum Zentrum. Viele Restaurants in der Nähe. Im Haus ist alles, was man braucht. Bei einer Anfrage bekamen wir sofort Antwort. Kurze, sehr steile Treppe war eine kleine Herausforderung für unsere Oma.
Comment from Hotel Management
Jun. 14, 2024 by VrboOwner, Hotel Management
Thank you for your kind words, we are glad that you enjoyed your stay with us. We appreciate your feedback and honest review of the place.
by A traveller
Beautiful place close to the center of town
Posted Mar. 28, 2024 on HomeAwayNice little house in walking distance to the town center, right next to a green.
The house appears as recently renovated and is very attended to. The service from the agency is excellent.
Rooms and kitchen are well equipped, for our particular case - staying for 2,5 weeks and traveling with two small children - a few additional items in the kitchen would have been nice.
Comment from Hotel Management
Mar. 28, 2024 by VrboOwner, Hotel Management
We appreciate your kind words, and we hope to host you again next time!
by A traveller from Göttingen, Deutschland
Perfect stay in Cambridge
Posted Oct. 30, 2023 on HomeAwayClean, comfortable, powerful heating during cold weather, centrally located between station and city center.
Comment from Hotel Management
Apr. 4, 2024 by VrboOwner, Hotel Management
Hello Matthias, thanks for providing us your feedback. We look forward to hosting you again in the future. Stay safe!