Note fondée sur 175 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juin 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Normand,I wanted to personally thank you for taking the time to leave us a4/5 rating. Your feedback means a lot to us and we're thrilled to hear that you had a positive experience. Your satisfaction is our top priority, and it's rewarding to know that we're meeting your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thank you once again for your support!
par un voyageur
Publié le 26 août 2024 sur Expedia
Great room, breakfast and staff (special thanks to Mark and Alin on front desk). Would stay again, only negative is the hotel parking is £24.
Commentaires de Gestion de l’hôtel
28 août 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Anthony,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your room, breakfast, and our staff—especially Mark and Abin. I’ll be sure to pass on your special thanks to them.We appreciate your comments about the parking fee. We understand that this might be an inconvenience, and we’re continuously evaluating our pricing to ensure it aligns with guest expectations and experiences.We look forward to welcoming you back and hope to make your next stay even more enjoyable.Warm regards,Dan Geda - Guest Experience Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
I like the service here.
Commentaires de Gestion de l’hôtel
28 août 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Baoyi,Thank you so much for your fantastic review and 10/10 rating! We're thrilled to hear that you enjoyed the service during your stay. Your kind words mean a lot to us and motivate our team to keep delivering excellent service. We look forward to welcoming you back and providing you with another great experience!Warm regards,Dan Geda - Guest Experience Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Wow. Loved it. Friendly, welcoming and attentive staff from Mark at reception to Dolly at breakfast. Everything about the room is high spec, designed with attention to detail -- from Villeroy & Boch sanitary ware to Hansgrohe Axor taps and shower. Bravo. Everything about the room was spot on and spotless. Plenty of quality breakfast choices and killer cocktails too. We'll be back.
Commentaires de Gestion de l’hôtel
24 août 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Robert,Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us, from our friendly and attentive staff to the high-quality details in your room. It's great to know you enjoyed our breakfast options and cocktails as well. We strive to provide the best service and experience possible, so your feedback means a lot to us. We look forward to welcoming you back soon!Warm Regards,Dan Geda - Guest Experience Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Vanessa, Gestion de l’hôtel
Dear Youngho,We are truly heartened to receive your generous review of The Fellows House, Curio Collection by Hilton. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Best Regards,Vanessa de NavaFront Office Manager
par un voyageur
First-class accommodations!
Publié le 21 août 2024 sur HotelsThis was my first stay in the UK, and this accommodation had EVERYTHING I needed. The staff were friendly and helpful, the room was cool and comfortable, and it was within walking distance from everywhere I needed to be. I'd recommend anytime!
Commentaires de Gestion de l’hôtel
22 août 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Melissa,Thank you so much for your kind words! We're thrilled to hear that your first stay in the UK was such a positive experience, and that our accommodations met all your needs. Our team takes great pride in providing a welcoming and comfortable environment, so it's wonderful to know you found our team members friendly and the room to your liking. We're also glad our location was convenient for you. We hope to welcome you back on your next visit to the UK! Warm regards,Dan Geda - Guest Experience Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Miss,Thank you so much for your amazing 10/10 review! We're thrilled to hear that you had such a positive experience with us. Your feedback is incredibly valuable, and it means the world to our team. We always strive to deliver the best service possible, and it's rewarding to know we hit the mark for you. If there's anything else we can do for you in the future, please don't hesitate to reach out. We're here for you anytime! Thanks again for choosing us, and we look forward to serving you again soon.Best regards,Dan Geda - Guest Experience Manager
par un voyageur
Great stay
Publié le 19 août 2024 sur HotelsGreat hotel with parking underneath, bed comfy and shower modern and hot,
Commentaires de Gestion de l’hôtel
20 août 2024 par Dan Geda - Customer Experience Manager, Gestion de l’hôtel
Dear Gary,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay and found the parking convenient, the bed comfy, and the shower modern and hot. Your 10 out of 10 rating means the world to us. We look forward to welcoming you back for another perfect stay!Warm regards,Dan Geda - Guest Experience Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Enjoyed the room, it was lovely and clean and we enjoyed our stay.
One issue however was as a couple wanting to have quiet time in the pool 9pm till 10pm, we couldn’t because of 2 children unsupervised jumping in and around the pool and playing ball games with no respect for other guests like ourselves. Our visit would’ve been 5 star if it could’ve been peaceful after a busy day.
Commentaires de Gestion de l’hôtel
20 août 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Ashley,Thank you for sharing your experience with us. We're glad to hear that you enjoyed your room and found it lovely and clean. However, we're sorry to learn that your time at the pool was disrupted. We understand how important it is to have a peaceful and relaxing environment, especially after a busy day.Please know that we take these concerns seriously, and we will be addressing this issue to ensure that all guests can enjoy the pool area respectfully and quietly during the later hours. We appreciate your feedback, as it helps us improve our services.We hope to have the opportunity to welcome you back in the future for a truly 5-star experience.Warm regards,Dan Geda - Gues Experience Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Modern, very good facility and close to town centre
Commentaires de Gestion de l’hôtel
20 août 2024 par Dan Geda - Guest Experience Manager, Gestion de l’hôtel
Dear Shahada,Thank you so much for your 5-star rating! We're thrilled that you had an exceptional experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another fantastic stay! Warm regards, Dan Geda - Guest Experience Manager
