Avis Spacious beachfront apartment perfect for families - UHC MEXICO150

Bonjour Laetitia, Merci pour votre retour positif sur l'appartement ! Nous sommes ravis que vous ayez apprécié l'espace, la literie et la tranquillité de l'endroit. Nous avons pris note de vos remarques. Vos commentaires sont précieux pour nous aider à améliorer nos équipements et services pour les futurs séjours. Nous veillerons à ce que ces points soient pris en compte pour offrir une meilleure expérience. Merci encore pour vos commentaires et nous espérons avoir le plaisir de vous accueillir à nouveau. Cordialement, Raúl (Universal Holiday Centre)

Hallo Zlata, vielen Dank für Ihr Feedback! Es freut uns sehr, dass Ihnen die Lage und die praktischen Annehmlichkeiten. Wir nehmen Ihre Anmerkungen zur Sauberkeit ernst und werden uns darum kümmern, um unseren Service zu verbessern. Es ist schön zu hören, dass der Kontakt zum Besitzer gut war. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Raúl (Universal Holiday Centre)

Dear customer, Thank you very much for booking with UHC. We hope to have the opportunity to welcome you again in the future. Kind regards, Carolina

Dear Julie, Thank you for taking a few minutes to share your experience in our accommodation. We regret it wasn't as satisfying as we wished. Regarding the issues you commented, I am pleased to confirm that the company procedures have been improved a lot since your visit in 2016 and that the accommodation has been refurbished in 2018. Even when the accommodations are checked before the customer's arrival we provide a 24 hours guarantee period to communicate any problem with the accommodation, to solve it quickly and efficiently and assure the customer that there will be no problems with the security deposit. With this system, we can ensure that there will be no misunderstanding. All the necessary information is provided verbally and by writing at the delivery of the keys but if you require further assistance during your stay we are always happy to help. We also provide a 24h hotline emergency number so we are able to assist you at any time.  Regarding the charge for the cleaning, we communicated to you the reason by writing and providing physical evidence. It is always awkward for us the be forced to retain part of the deposit and we are as flexible as we could but to not do it in your case would have been a comparative offence with the rest of the customers who, having the same information, complied with the accepted rules when booking. We remain at your disposal and hope you reconsider your decision and will visit us again so you will be able to see all the improvements that have taken place.  Best regards,  Raúl Altamirano (Reservations Manager)