Note fondée sur 158 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Expedia
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Emma-Guest Services Manager, Gestion de l’hôtel
Debra, thank you very much for your 10 out of 10 rating. We are glad you enjoyed your time with us and we hope to be able to welcome you again in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Loved the location. Sits right on the waterfront and within walking distance to many shops and restaurants. Room very comfortable. Bathroom updated with whirlpool tub and separate shower. In room breakfast was a big plus!!
Commentaires de Gestion de l’hôtel
21 août 2024 par Emma-Guest Services Manager, Gestion de l’hôtel
Hello Alan, thank you for your 5 out of 5 review from your recent stay with us. We are so glad to hear you were able to experience many places in town and enjoyed the room plus some of the amenities we offer. We are also happy to hear that you enjoyed our complimentary in-room breakfast. We hope to be able to welcome you back again in the future.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Emma-Guest Services Manager, Gestion de l’hôtel
Jenna, thank you very much for your 5 out of 5 review. We are glad you enjoyed your stay with us and hope to be able to welcome you again in the near future.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
I liked the balcony, except it hadn't been cleaned. There was a big pile of dead flower blossoms and someone's food crumbs. The bathroom floor was brown and sticky. I didn't like the big rip in the carpet near the bed. To pay for parking after paying $600 per night! It took three tries to respond to check-in on my phone and three trips in person to find out what time the room would be ready.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Christopher Sprague, Director of Guest Services, Gestion de l’hôtel
Hello Catherine,We are saddened to learn of your experience with the condition of your balcony, bathroom floor, and carpet. These items certainly do not meet the standards we strive for, and for which our guests have come to expect. We do hope we had the opportunity to resolve these as quickly as possible when brought to the attention of our front desk. We have alerted our housekeeping and maintenance teams about this feedback. Free parking is a perk (among others) provided exclusively to those guests who make their reservations on the hotel website or over the phone. Expedia and other third party reservations are subject to the parking fee. We work to get our rooms ready as soon as possible each day. We see we were able to take care of pre-check in verifications when you arrived early in the day, then you were alerted through text communication (and you acknowledged) that your guest room was ready more than an hour before the 4 PM guaranteed check in time.We do hope to have the opportunity have you stay with us again for a second chance to exceed your expectations.Christopher SpragueDirector of Guest Services
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Erick Anderson, General Manager, Gestion de l’hôtel
How wonderful for you to rate10 out of 10... Thank you for your response!Erick AndersonGeneral Mananger
par un voyageur de Kennebunk
Publié le 26 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Erick Anderson, General Manager, Gestion de l’hôtel
Thank you so much Scott for your 5 out of 5 rating!Erick AndersonGeneral Manager
par un voyageur
Good for couples. Not so much family with kids
Publié le 12 juin 2024 sur HotelsIt was a great stay but we were looking forward to amentitues that we're advertised but weren't readily available as expected.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Erick Anderson, General Manager, Gestion de l’hôtel
Thank you Robert for taking the time to share your experience. I am sorry to learn of your 6 out of 10 rating and would love to learn more about the amenities that weren't readily available as to your expectations. If you wouldn't mind connecting with me I would love to learn more!Erick AndersonGeneral Manager
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Emma-Guest Services Manager, Gestion de l’hôtel
Marco, thank you for your 10 out of 10 rating! We hope to welcome you back soon!
par un voyageur
wonderful hotel on the water
Publié le 30 mai 2024 sur HotelsWe loved this hotel and wish we could have stayed longer!
Commentaires de Gestion de l’hôtel
4 juin 2024 par Emma-Guest Services Manager, Gestion de l’hôtel
Haley, thank you so much for the picture from your recent stay and your 10 out of 10 rating. We hope to be able to have you stay with us again in the future!
