Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Jh
Commentaires de Gestion de l’hôtel
15 févr. 2024 par FOM, Gestion de l’hôtel
Thank you for your feedback. We are glad to hear you had a wonderful stay and we hope to see you staying with us again.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you for your positive review! We’re delighted to hear that you had a good experience with us. It’s great to know that most aspects of your stay met your expectations.We’re always looking for ways to enhance our guests' experiences, so if there’s anything specific you feel we could improve, please let us know. We look forward to welcoming you back and aiming for a perfect score next time!
par un voyageur
Publié le 26 août 2024 sur Expedia
Okay place to stay.
Commentaires de Gestion de l’hôtel
28 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you for sharing your thoughts. We're glad to hear that your stay was acceptable, though we regret that it wasn't outstanding. Your feedback is important to us, and we’ll use it to make improvements.We hope to have the opportunity to offer you a better experience in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
Staff very friendly.
Commentaires de Gestion de l’hôtel
28 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you found our staff to be friendly. Providing exceptional service is our top priority, and it's wonderful to know that our team made a positive impression on you.We hope to welcome you back soon!
par un voyageur
Publié le 26 août 2024 sur Expedia
The shower curtain had pink and black mold and the tub drained slowly.
They were rennovating, but did not create a buffer around the work and we were placwd in a room above and next to where work was being done. When we pboned the desk about it we were told it would last from 8AM to 8PM. It finally stopped at 8:40PM and began again the next morning at 7:30AM.
The staff was very polite at both the desk and the restaurant. However, the restaurant must be short staffed as service was slow.
Be prepared to carry your suitcases up stairs as guests are directed to stairs and no mention of an elevator is made.
Commentaires de Gestion de l’hôtel
28 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I'm very sorry to hear about the issues you encountered during your stay. It’s clear that your experience was not up to the standards we strive to maintain, and I apologize for the inconvenience you faced.The presence of mold and the slow drainage in your tub are certainly concerning, and I will ensure that these issues are addressed promptly with our housekeeping and maintenance teams. Regarding the renovation work, I regret that we did not communicate more effectively about the noise and disruptions. We are currently reviewing our processes to improve how we manage and inform our guests about such situations.I’m glad to hear that you found our staff to be polite, but I understand that the slow service at the restaurant and the lack of an elevator contributed to a less-than-ideal experience. We are actively working on solutions to address these concerns, including better communication about our facilities and improvements in staffing.Your feedback is invaluable in helping us enhance our services, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Thank you again for sharing your thoughts.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're glad to hear that you found our staff to be friendly. However, we regret that other aspects of your stay did not meet your expectations.We are committed to addressing the issues you mentioned to improve our services and facilities. Your comments are invaluable in helping us enhance the overall guest experience.We hope you might consider staying with us again in the future so we can provide you with a more satisfying stay.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you so much for the fantastic review! We’re thrilled to hear that you had such a positive experience. Your kind words and high rating mean the world to us. It’s wonderful to know that our efforts to provide excellent service and quality have resonated with you.We look forward to welcoming you back soon and continuing to exceed your expectations!
par un voyageur
Publié le 24 août 2024 sur Expedia
Avoid this place
Commentaires de Gestion de l’hôtel
25 août 2024 par Penn Harris, Gestion de l’hôtel
I’m sorry to hear that your experience wasn’t up to expectations. We take feedback seriously and strive to improve continuously. If you could provide more details about what went wrong, I’d like to address the issues directly and work towards making things better.
par un voyageur
Publié le 19 août 2024 sur Expedia
The property was excellent. The only thing I didn’t like was the food was very high priced.
Commentaires de Gestion de l’hôtel
20 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you for your feedback and for highlighting the excellence of our property! We're glad you enjoyed your stay. We appreciate your comments about the pricing of the food, and we’ll take this into consideration as we strive to improve our guest experience. If there’s anything else we can do to enhance your next visit, please let us know!
par un voyageur de Bronx
Publié le 17 août 2024 sur Expedia
It’s quiet and easy. Great place to stay when visiting Hershey park.
Commentaires de Gestion de l’hôtel
20 août 2024 par Penn Harris, Gestion de l’hôtel
Thank you for your wonderful review! We're delighted to hear that you found our place quiet and easy, and that it was a great base for your visit to Hershey Park. We hope you had a fantastic time at the park and look forward to welcoming you back for another stay!
