Note fondée sur 581 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your patience and understanding. Our team is continuously working to improve our services and ensure a better experience for our guests. If you have any further queries or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Não reservaria novamente
Publié le 6 oct. 2024 sur HotelsReservei 2 quartos nesse hotel, como foi só 01 diária, já chegamos a noite e saímos de manhã no outro dia não tive grandes problemas, mas se fosse pra passar mais dias não recomendaria, o ar condicionado dos quartos não refrigera bem, se estivesse calor quando fomos seria bem ruim, o estacionamento é pago a parte, o contato que fizeram comigo pelo watzzap respondi tudo o que me perguntaram, porem não tive resposta no contato sobre minhas dúvidas, sala de jogos e sauna só de enfeite não funciona, o que achei de positivo foi o café da manhã, boa variedade, e tudo fresquinho, realmente estava muito bom.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your positive comments about our breakfast variety and freshness.
We understand your concerns regarding the air conditioning, parking charges, and the non-functioning game room and sauna. We apologize for any misunderstanding or lack of clarity in our communication.
Please be assured that your feedback has been shared with the relevant teams, and we will work on addressing these issues to enhance our guests' experience.
If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We're here to help!
Warm regards,
Team OYO
par un voyageur
Excelente!
Publié le 5 oct. 2024 sur HotelsMuito bem localizado, confortável, comércio e restaurantes próximos.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your excellent review! We are glad to hear that you found our hotel conveniently located, comfortable, and close to various shops and restaurants. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Muito bom!
Publié le 5 oct. 2024 sur HotelsÓtimo hotel, bem localizado. Custo-benefício muito bom. Perto do centro
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Barbara, Gestion de l’hôtel
¡Gracias por calificarnos con palabras tan geniales, Ana! Nos esforzaremos por estar a la altura de tus expectativas en todo momento. Saludos, Barbara
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your experience. We apologize for any inconvenience caused. Rest assured, we are continuously working towards improving our services. If there's anything specific you would like us to address, please feel free to reach out to us at guestsupport.na@oyorooms.com. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for your feedback. We apologize for any inconvenience caused during your stay. Our team is committed to delivering a great experience and we appreciate your valuable input. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
par un voyageur
Instalações antigas
Publié le 30 sept. 2024 sur HotelsInstalações antigas e sem manutenção, com quarto espaçoso, mas barulhento. Café da manhã fraco e com produtos de baixa qualidade. Atendimento da recepção demorado pela falta de funcionários.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your valuable feedback with us. We apologize for the inconvenience caused during your stay. We appreciate your concerns regarding the outdated facilities and lack of maintenance. It's disappointing to know that the noise levels affected your overall experience. We'll definitely address these issues and ensure a more comfortable stay.
Moreover, we're sorry to hear that the breakfast did not meet your expectations. We value your feedback and will work towards improving the quality of our offerings. Regarding the delayed reception service, we'll make sure to increase our staffing to enhance efficiency.
We appreciate your patience and would love another opportunity to serve you better in the future. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 29 sept. 2024 sur Hotels
O recepcionista do sábado a tarde foi atencioso, porém o restante dos colaboradores são mal educados e não resolveram meu problema com a chave da porta. O Banheiro é pequeno e tem a aparência de sujo, pois tinha mosquitinhos de banheiro. Enfim, não retorno.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay.
We strive to provide a comfortable and hassle-free experience for all our guests. Please know that we take your concerns seriously and we will be looking into this matter immediately.
If you need any further assistance, please don't hesitate to reach out to us at guestsupport.na@oyorooms.com.
We appreciate your valuable feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to leave a review. We appreciate your feedback and will address your concerns. Our team strives to provide the best possible experience for our guests, and we apologize if we fell short in any way. If there is anything specific you would like to discuss or if you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help.
Best regards,
Team OYO