Avis Sobit Sarovar Portico

Hello Deborah,As the General Manager of our hotel, I am genuinely concerned to receive feedback of this nature, particularly given your positive experiences with us in the past. Please accept my sincere apologies for the disappointment you encountered during your recent stay. I am deeply concerned about receiving negative feedback regarding the attitude and response of our staff. This is the first instance of such feedback we have received, and I want to personally assure you that it is being taken very seriously.Ensuring exceptional service and maintaining a welcoming environment for our guests are top priorities for us. It deeply troubles me to learn about the issues you faced with our staff's attitude and the unfortunate incident regarding your missing belongings. I appreciate your understanding regarding the investigation into the missing bikini. We conducted an inquiry with our team to address the behavioural concerns you raised. Unfortunately, we were unable to obtain a conclusive result. In our efforts to provide clarity, we attempted to reach out to you on WhatsApp to understand whom you spoke to. Additionally, we made all available means to track the bikini with our team and through CCTV. However, it appears that your room was not clearly covered by our existing cameras.Regarding the availability of sunbeds in the pool area, your feedback has been duly noted. While sunbeds are sometimes in high demand, and availability is on a first-come, first-served basis due to space constraints, we will assess the possibility of increasing their numbers to enhance the guest experience.On a positive note, I'm pleased to hear that you found the rooms to be lovely and the overall cleanliness of the hotel satisfactory.Please be assured that we take your feedback seriously, and I will personally address these issues with our team to prevent similar occurrences in the future. Your loyalty as a returning guest is highly valued, and I hope you will consider giving us another opportunity to exceed your expectations on your next visit.If there's anything else I can assist you with or if you would like to discuss your experience further, please don't hesitate to reach out to me directly.Thank You,Sonuraj K RGeneral Manager

Hi Jaspreet, Thank you for taking the time to rate our services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thank You,Sonuraj K RGeneral Manager

Hi Louise, We appreciate your detailed review and we're glad to know that our hotel's location was convenient for you, making the beach, shops, and local restaurants easily accessible. It is rewarding to hear your positive remarks about our friendly staff, comfortable accommodations, well-equipped gym, and quality buffet breakfast. We take pride in providing a safe and secure environment, thus it pleases us that you noticed and appreciated our security measures. Additionally, it's great that you liked the reasonable variety in our restaurant menu. Your feedback serves as an encouragement for us to continue improving our services for the satisfaction of our valued guests like you. We understand that you found your dining experience a little chaotic. We strive to provide the most pleasant dining ambience for our guests and assure you that we will work on improving this aspect. Your opinion is highly valued and we look forward to welcoming you back in the future.Thank You,Sonuraj K RGeneral Manager

Hi Leonie, Thank you for taking the time to rate our services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thank You,Sonuraj K RGeneral Manager

Hi Jeffrey,Having you stay with us at Sobit Sarovar Portico, Goa was a pleasure.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Sonuraj K RGeneral Manager

Dear Guest,Warm greetings from all the team at Sobit Sarovar Portico, Goa.On behalf of the team at Sobit Sarovar Portico, Goa, I would like to thank you for staying with us.At Sobit Sarovar Portico, Goa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that we could not met your expectation in some of our service area during your stay with us.I wish to stress that we are very grateful for your support and for the elaborated feedback. Please do not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you that, this is absolutely one kind of incidence due to unwanted human error. We will certainly keep more focus on it to avoid such incidence further.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,The ManagementSobit Sarovar Portico

Dear Guest,Warm greetings from all the team at Sobit Sarovar Portico, Goa.On behalf of the team at Sobit Sarovar Portico, Goa, I would like to thank you for staying with us.At Sobit Sarovar Portico, Goa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that we could not met your expectation in some of our service area during your stay with us.I wish to stress that we are very grateful for your support and for the elaborated feedback. Please do not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you that, this is absolutely one kind of incidence due to unwanted human error. We will certainly keep more focus on it to avoid such incidence further.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,The ManagementSobit Sarovar Portico

Dear Guest,It was a pleasure having you stay with us at Sobit Sarovar Portico, Goa.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,The ManagementSobit Sarovar Portico

Dear Guest,It was a pleasure having you stay with us at Sobit Sarovar Portico, Goa.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,The ManagementSobit Sarovar Portico

Dear Guest,It was a pleasure having you stay with us at Sobit Sarovar Portico, Goa.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,The ManagementSobit Sarovar Portico