Note fondée sur 427 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Katrina , Gestion de l’hôtel
Dear Brendan, Thank you for choosing to stay with us at Abode Belconnen and sharing your wonderful feedback. We are delighted to hear that you had a consistent great stay here! Providing a comfortable stay and an exceptional service are our top priorities and it is rewarding to know that our hotel met these standards!We look forward to welcoming you back for another great stay. Please feel free to let is know if you need anything!Kindest regards,Katrina LiHotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Katrina , Gestion de l’hôtel
Dear Jason, Thank you for taking your time to share your feedback regarding your recent stay with us at Abode Belconnen! We are thrilled to know that you had a wonderful stay here! Our team strives to provide exceptional accommodation service for all our guests, and your feedback truly motivates us to maintain our high standards.Thanks again for staying here and we look forward to welcoming you back in the future on your return to Canberra. Please do not hesitate to let us know if you need anything!Warm regards,Katrina LiHotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Would stay again. I didn't know that housekeeping wasn't available on weekends, but thats the only issue. Great place.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Nicole, Thank you for your feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and would choose to stay with us again. We apologize for any inconvenience caused by the lack of housekeeping services on weekends. The daily housekeeping service is always available upon request with reception or leaving 'Make up my room sign 'on the door. We appreciate your understanding and will share your feedback with our Front Office team to avoid any miscommunication in the future as we continually strive to improve our services.We look forward to welcoming you back soon. Please feel free to contact us if you need anything! Warm regards,Katrina Li Hotel Manager
par un voyageur
Publié le 19 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Teresa, Thank you for choosing to stay with us at Abode Belconnen. We are delighted to hear that your stay was positive! Our team strives to provide a comfortable accommodation service for all our guests, and your feedback means a lot to us! We hope your next stay with Abode will be a perfect stay! Please feel free to reach out to us directly if you need anything!Warm regards,Katrina LiHotel Manager
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Clint, Thank you sharing your wonderful feedback here and we are delighted to know you enjoyed your accommodation here! We look forward to welcoming you back in the future on your return to Canberra. Please do not hesitate to let us know if you need anything!Warm regards,Katrina LiHotel Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Graham, We genuinely appreciate your great feedback! We are committed to providing a comfortable accommodation service to our guests and are glad the hotel met your expectations!Your feedback has been shared with the team and this means a lot! Thanks once again for choosing us and please feel free to let us know if you need anything!Kind regards,Katrina LiHotel Manager
par un voyageur
Publié le 14 juill. 2024 sur Wotif
Great sized room, comfortable, clean and tidy and well equipped. Staff were friendly and helpful and the location was excellent, within easy walking distance to local shopping, dining and entertainment.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Lyndall, Thank you for your wonderful feedback and It is our pleasure to hear that your stay was enjoyable here! We are glad that you found our accommodation comfortable and the hotel location suits your trip. Our staff takes pride in providing friendly and helpful service, and it's great to know they made a positive impression.We genuinely look forward to welcoming you back soon and please feel free to reach out to us if you need anything for your next visit! Warm regards, Katrina Li Hotel Manager
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Reception only opened between 8am and 8pm. Very few dining option nearby close very early
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Peter, Thank you for staying with us and sharing your feedback with us. We apologize for any inconvenience you encountered during your stay. We would like to clarify that our hotel reception is actually open 24 hours to assist our guests at any time of day or night. We apologize for any confusion you may have experienced regarding this. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Please do not hesitate to contact us directly if you need anything!Warm regards,Katrina LiHotel Manager
par un voyageur
Publié le 11 juill. 2024 sur Wotif
Nice motel. Clean, comfortable. The 2 bed apartment was OK for 2 people. But there was only one 2 seater lounge bed and one chair for seats in lounge area. Had 4 dinning chairs and small table also. But if there was 4 people in the room relaxing seating was limited. Needs anothe lounge chair atleast. Only one TV in lounge. One in main bedroom would be helpful. Overall nice apartment, but could improve.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Craig, Thank you for staying with us at Abode Belconnen and sharing your feedback. We are glad that you found the hotel clean and comfortable. We appreciate your suggestions regarding the seating arrangements and additional TV in the main bedroom. Your insights are valuable as we continually strive to improve our guest experience.Thanks again for choosing us and we hope to welcome you back soon and provide an even better stay! Please do not hesitate to contact us directly if you need anything!Warm regards,Katrina LiHotel Manager
par un voyageur
Publié le 10 juill. 2024 sur Wotif
Shower blocked
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Katrina , Gestion de l’hôtel
Dear Mick, Thank you for choosing to stay with us at Abode Belconnen and we are sorry to hear that your stay was not a good experience. We regret the trouble you faced with the shower drain. This does not reflect the standards we strive to maintain. I have addressed this concerns with our maintenance teams to ensure that such lapses do not occur in the future.Thank you for bringing this issues to our attention, and we genuinely hope to have the opportunity to welcome you back for a more pleasant experience in the future. Please do not hesitate to contact us directly if you need anything!Kind regards, Katrina LiHotel Manager
