Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2020 par Mariana, Gestion de l’hôtel
Dear Gerard,
Thank you for taking the time to share your review and for rating your stay 10 out of 10.
Kind regards,
Burbury Team
par un voyageur
Publié le 5 oct. 2024 sur Wotif
Stayed in a 2 bed apartment- couple of issues. None of the TVs would work with chromecast. We just wanted to have a quiet night in and while reception staff came to assist, it was determined it was an issue with the TVs. The TVs also randomly turn on after you have turned them off. Rather annoying in the middle of the night.
The ensuite bathroom was not particularly clean, some very suspicious marks on the wall tiles next to the toilet, and shower floor was not great. Staff were helpful, parking was easy, facilities otherwise good. 2.5/5 stars, for the $ I probably wouldn’t stay again to be honest.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Jasjeet Assistant Front Office Manager, Gestion de l’hôtel
Dear Rachel,Thank you for sharing your feedback with us ! We are disappointed to hear that your stay experience was unsatisfactory due to the issues encountered with the TV and connecting to the chromcaste. We apologise for any inconvenience it may have caused you and assure this will be raised with our IT department to avoid such issues in future. For your future stay if you wish to stay with us please feel free to directly email me on jasjeet.singh@domahotels.com.au and I assure I will personally look into your stay to ensure is perfect.We hope you will give us another chance in future !Warm Regards,JasjeetAssistant Front Office Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Clean and spacious stay but you can hear activity all around the apartment which is the only downside.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Jasjeet Assistant Front Office Manager, Gestion de l’hôtel
Dear Patrick,Thank you for reviewing us based on your recent visit. We are extremely happy to hear that you had an comfortable stay and the cleanliness was up to your expectations.We look forward to welcoming you back !Warm Regards,JasjeetAssistant Front Office Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I booked a one bedroom apartment but was upgraded to a two bedroom apartment in the Macquarie St complex. Really nice apartment, spacious, clean, modern, good amenities, comfortable bed, good shower, pretty much every thing else was good. Easy access to the building and apartment. Neighbourhood was very good. Pretty easy walk to shops and lots of restaurant choices in Kingston and Manuka and the complex itself, as well as many key sights around Canberra, including the lake, galleries and Parliament House. Many other facilities in the hotel complex, including a nice rooftop bar. Only a few minor grumbles if looking for them, for example towels a little on the thinner side, couch not real comfy, wireless internet was unusable every morning even though it was good at night (so maybe to do with the school over the road coming online taking the bandwidth, not sure about hotel wifi itself as I didn’t connect to that), TV in main room wouldn’t turn off, had to kill it at the power point, some minor maintenance issues. Parking arrangements confusing, I think I got four different stories about whether or not I had to pay for parking, ultimately I didn’t, but I thought I was going to have to. Overall I was very happy with my stay at the Burbury and would happily stay in the complex again.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Jasjeet Assistant Front Office Manager, Gestion de l’hôtel
Dear John,Thank you for reviewing us based on your recent stay experience ! We are extremely happy to hear that you had an wonderful stay and also enjoyed the complimentary upgrade as we like giving little surprises to our guests. On the other side we do apologise for the confusion you had due to the miscommunication regarding the parking and also the issues you encountered with the TV and the wifi. We assure your feedback is highly important to us and will be shared with the relevant departments for developments.We look forward to welcoming you back !Warm Regards,JasjeetAssistant Front Office Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Excellent place too stay
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sana Salahuddin-Duty manager , Gestion de l’hôtel
Dear Harlem,Thank you for choosing to stay with us and for taking the time to leave your excellent review. We strive to provide a pleasant and accommodating experience for all our guests, and we're glad we could meet your expectation. We can’t wait to welcome you back for another exceptional stay!Kind Regards,
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kathryn, Gestion de l’hôtel
Dear JosephThanks for the 10/10 review rating. We look forward to welcoming you back.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
nice place
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kathryn, Gestion de l’hôtel
Thank you, Wei. We hope to see you again soon.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kathryn, Gestion de l’hôtel
Hi AliaThank you for the 5/5 review rating. We look forward to welcoming you back in the future.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kathryn, Gestion de l’hôtel
Hi AnthonyThank you for your feedback. If there is anything we can do to improve your score please reach out. We value all guest feedback to ensure we can continue to deliver a high standard to all of our guests.
par un voyageur
Publié le 23 sept. 2024 sur Wotif
Close to galleries
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kathryn, Gestion de l’hôtel
Deae LeilaniThank you for your comments. I hope you enjoyed strolling through the galleries enjoying Canberra's art and culture scene.
