Ratings based on 963 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Hotels
by A traveller
Posted Aug. 22, 2024 on Wotif
The bodywasj was expired.
Comment from Hotel Management
Aug. 26, 2024 by Dipesh, Hotel Management
Dear Cibin,Thank you for sharing your feedback. I apologize for the inconvenience caused by the expired body wash. This is not up to our usual standards, and we will address this issue immediately to ensure that all amenities are in excellent condition for our guests.We appreciate your understanding and your valuable feedback, which helps us improve. We hope to have the opportunity to welcome you back and provide you with an even better experience.Kind Regards,Dipesh SubediHotel ManagerIbis Style Canberra
by A traveller
Posted Aug. 22, 2024 on Lastminute
We had a family room accomodating 2 adults and 3 children, disappointing that there was no microwave or toaster available and no cutlery or crockery, whilst a kettle and coffee mugs were available as well as instant coffee and tea bags, there wasn’t any teaspoons or UHT milk to be able to make a simple coffee/tea.
We also had a broken bedside lamp, broken hairdryer and very squeaky top bunk bed that woke us all anytime my son moved.
We liked the location and would stay again if such items were available in a family room, as it would make the stay more comfortable.
Comment from Hotel Management
Aug. 26, 2024 by Dipesh, Hotel Management
Dear Natalie,Thank you for taking the time to provide us with detailed feedback. We’re pleased to hear that you enjoyed the location of our hotel and would consider staying with us again.We sincerely apologize for the inconvenience you experienced during your stay. We understand how important these amenities are for a comfortable family stay. Your comments regarding the lack of a microwave, toaster, cutlery, and crockery are noted, and we will review our room amenities to better meet the needs of our guests in the future. Additionally, we will address the issues with the bedside lamp, hairdryer, and squeaky bunk bed to ensure these are fixed promptly.Your feedback is invaluable in helping us improve our services, and we appreciate your patience and understanding. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay on your next visit.Thank you again for your comments.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A traveller
Posted Aug. 21, 2024 on Wotif
The room looked nothing like the photo on the website i found 2 cockroachs on the bench and no milk in the fridge for coffee
The breakfast was probably the most enjoyed
Comment from Hotel Management
Aug. 23, 2024 by Dipesh, Hotel Management
Dear Joanne,Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the breakfast, but we’re truly sorry to learn about the other aspects of your stay that did not meet your expectations.We apologize for the discrepancies between the room you received and the photos on our website. We strive to ensure that our online representations are accurate, and we will review this to prevent any future misunderstandings.Finding cockroaches in the room is unacceptable, and we sincerely apologize for the inconvenience this caused. We take cleanliness and pest control very seriously and will address this issue immediately with our housekeeping and maintenance teams.Additionally, we’re sorry for the oversight regarding the milk for coffee. We will make sure that our amenities are consistently stocked and that this does not happen again.Your feedback is invaluable in helping us improve our services. If there’s anything more, you’d like to discuss or if you have further concerns, please feel free to contact us directly. We hope to have the opportunity to provide you with a much better experience in the future.Thank you once again for your comments.Kind Regards,Dipesh Subedi Hotel ManagerIbis Styles Canberra
by A traveller
Posted Aug. 21, 2024 on Expedia
Not the Ritz, but a great place to stay very comfortable, good food, cold drinks, really friendly and helpful staff, our go to place now for all our visits and reps visits to the ACT
Comment from Hotel Management
Aug. 23, 2024 by Dipesh, Hotel Management
Dear Stanley,Thank you so much for your kind words! We’re delighted to hear that you found our place comfortable and enjoyed the food and cold drinks. It’s great to know that our friendly and helpful staff made a positive impact on your stay.We’re honored to be your go-to place for visits to the ACT and look forward to welcoming you back for future stays and reps' visits. If there’s anything more, we can do to make your next visit even better, please don’t hesitate to let us know.Thanks again for your wonderful feedback!Kind Regards,Dipesh SubediHotel ManagerIbis Style Canberra
by A traveller
Posted Aug. 18, 2024 on Wotif
Ok
by A traveller
Posted Aug. 17, 2024 on Wotif
Not very clean. There were used tissue and candy wrapper beside our beds.
Toilet tissue container broken.
Carpet is dusty.
Comment from Hotel Management
Aug. 20, 2024 by Dipesh, Hotel Management
Dear Nor Adibah,Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the cleanliness issues you encountered during your stay. We strive to provide a spotless and comfortable environment for all our guests, and I apologize that we fell short of our standards in your case.Please rest assured that we take your comments seriously. I have shared your feedback with our housekeeping team to ensure that these issues are addressed promptly. The broken toilet tissue container and dusty carpet will be looked into immediately to prevent future occurrences.Your experience is very important to us, and we would love the opportunity to make it right. If you are open to it, please contact us directly so we can discuss your experience further and offer some form of compensation for the inconvenience.Thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future.Kind Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A traveller
Posted Aug. 15, 2024 on Hotels
by A traveller
Posted Aug. 10, 2024 on Expedia
Nice hotel with good breakfast and kind staff.
by A traveller
Posted Aug. 8, 2024 on Wotif
Shower was like an elephant watering on me. Bar Fridge didn’t work at all initially and manager rectified with another fridge. What else can be said cheap accomodation in Canberra. So expectations were already low.
Comment from Hotel Management
Aug. 14, 2024 by Dipesh, Hotel Management
Dear Daniel,Thank you for sharing your feedback. I’m sorry to hear that your stay did not meet your expectations.I’m glad you found our food reasonable, but I regret that the overall experience fell short of your standards. We are committed to offering value and quality, and I apologize if this was not apparent during your stay.I’m particularly sorry to learn about the issues with the shower and the bar fridge. I appreciate you mentioning these, and I’m glad our manager was able to address the fridge issue promptly. However, it’s clear that we need to improve on both the shower and the initial state of our amenities.I also regret the cleanliness concerns you encountered. We take these matters very seriously and will ensure that our team reviews and enhances our cleaning procedures. Your comments about the curtains and blanket are concerning, and I will make sure these issues are addressed directly.While we strive to provide a comfortable stay at a competitive price, it’s clear that we fell short in several areas during your visit. We appreciate your feedback and will use it to make necessary improvements.Thank you again for your input. We hope to have the chance to offer you a better experience in the future.Kind Regards,Dipesh SubediHotel ManagerIbis Style Canberra
