Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Unfortunately there was no evening dinner available. Room was very small for the cost
No additional pillows or blankets in the room
No air conditioning working did have a small fan heater however the smell from it when running was bad.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Mantra MacArthur Management, Gestion de l’hôtel
Dear Jacqueline,Thank you for your feedback. I’m sorry to hear that your stay didn’t meet your expectations. We appreciate your comments and will address your concerns with our team.We hope to have the chance to improve your experience in the future.Sincerely,
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Mantra MacArthur Team, Gestion de l’hôtel
Dear Helen,Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our service. Our team works hard to ensure every guest has a memorable experience, and your kind words mean a lot to us. We look forward to welcoming you back on your next visit!Regards,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Was generally good, parking a bit of an issue - hard to get a spot out the front to drop and collect bags
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Reception Team, Gestion de l’hôtel
Dear Peter,Thank you for your feedback! We're glad to hear you had a generally good stay with us. We appreciate your comments about the parking situation and will look into ways to improve the experience for our guests. We hope to welcome you back soon!Regards,
par un voyageur
Publié le 4 oct. 2024 sur Wotif
It was very convenient for everything to do while staying in Canberra.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Mantra MacArthur Team, Gestion de l’hôtel
Dear John,Thank you for your wonderful feedback! We're thrilled to hear that you found your stay in Canberra so convenient. We hope to welcome you back soon!Regards.
par un voyageur
Publié le 24 sept. 2024 sur Wotif
Had the worst night sleep at this Mantra. Windows aren’t double glazed so I could hear every car driving past and I was on the 8th floor. Never again
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Mantra MacArthur Management, Gestion de l’hôtel
Dear Suresh,Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay was so disappointing and that noise from the outside affected your sleep. We understand how important a restful night is, and it’s clear we fell short during your visit.Your feedback is important, and we will be addressing the noise issue to improve our guests' comfort. I hope you will consider giving us another chance in the future.Regards,
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Mantra MacArthur Management, Gestion de l’hôtel
Dear Pok Yin,Thank you for sharing your feedback about your recent stay. I sincerely apologize that your experience did not meet your expectations. Your concerns are important to us, and we are committed to addressing them.If you have any specific issues you'd like to discuss further, please feel free to reach out. We appreciate your input and hope to have the opportunity to serve you better in the future.Regards,
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Great having car park space no in house dining Restaurant not walking distance
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Mantra MacArthur Management, Gestion de l’hôtel
Dear Linda,Thank you for your feedback.I’m sorry to hear that the in-house dining option isn’t available and that the restaurant isn’t within walking distance. I understand how that can be inconvenient. We hope to welcome you again and hopeful when you return our restaurant will be operational againRegards,
par un voyageur
Publié le 17 sept. 2024 sur Wotif
A
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Mantra MacArthur Team, Gestion de l’hôtel
Dear Bryan,Thank you so much for the fantastic 5/5 rating! We're thrilled to hear you enjoyed your stay. we can't wait to welcome you back soon!Regards,
par un voyageur
Publié le 12 sept. 2024 sur Wotif
Last minute stay
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Mantra MacArthur Team, Gestion de l’hôtel
Hi Esther,Thank you for taking your time to review. Hope to see you soon .
par un voyageur
Publié le 8 sept. 2024 sur Hotels
This was my first stay at the Mantra MacArthur. It was great value for money, walking distance to Ainslie and Braddon, and next to a light rail station to access the city. My only quibble is that there was no table for setting up a laptop for those who need to. I'll stay here again.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Reception , Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed your stay and appreciated our location. We’ll take your suggestion about adding a laptop-friendly table into consideration. We look forward to hosting you again!Mantra MacArthur Reception