Note fondée sur 973 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Guadeloupe
Publié le 15 déc. 2018 sur Expedia
Hotel un peu excentré mais tres confortable,avec un personnel accueillant et attentionné.
Je recommande
Commentaires de Gestion de l’hôtel
16 déc. 2018 par Jack - Guest Service Agent, Gestion de l’hôtel
Good afternoon,
Thank you for choosing to stay with us at Peppers Gallery and to be willing to recommend us to others. It is great knowing that our staff were friendly and attentive as we do pride ourselves on our service.
We look forward to welcoming you back soon.
Kind regards,
par Jerome
Publié le 13 janv. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
17 janv. 2016 par James, Gestion de l’hôtel
Thanks for the review Jerome,
See you next time!
par Jacques de Liège
Publié le 4 déc. 2015 sur Hotels
Rien que 2 nuits. Trop court.
Commentaires de Gestion de l’hôtel
9 déc. 2015 par James, Gestion de l’hôtel
Thanks for the review Jacques,
Hopefully next time you have more time to spend at our hotel.
Look forward to seeing you in the near future.
par un voyageur
Publié le 7 oct. 2024 sur Wotif
Excellent service, comfortable and clean accommodation and great location.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par GM, Gestion de l’hôtel
Dear Natalie,We truly appreciate you sharing feedback on your stay with us at Peppers Gallery Hotel. I am delighted you had such an excellent stay.Warm Regards,Vianne BirrellActing General Manager
par un voyageur
Publié le 7 oct. 2024 sur Wotif
Turned away at reception claiming there was no booking
Commentaires de Gestion de l’hôtel
29 oct. 2024 par GM, Gestion de l’hôtel
Dear Cameron Flynn,I sincerely apologize for the inconvenience you experienced at reception regarding your booking. Please know that we are investigating this matter to ensure it doesn’t happen again. Your experience is important to us, and I appreciate you bringing this to our attention.Again our sincerest apologies.Warm Regards,Vianne BirrellActing General Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
This wasn’t the property you would expect from Peppers. If you are booking with an expectation for rollaway bed make sure you check multiple times that it has been allocated. This will ensure the third person is not sleeping in a lounge or in the bed. Don’t expect the buffet to be great it is very small but there is an option to get hot food, which consisted of eggs, tomato and a small rasher of bacon and a quarter of a sausage.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par GM, Gestion de l’hôtel
Dear Rebecca,Thank you for your feedback regarding your recent stay. I’m sorry to hear that your experience did not meet the standards you expect from Peppers.I appreciate your advice about confirming rollaway bed arrangements, and I’ll ensure our team is more diligent in this. I also regret that the buffet options did not meet your expectations. Your comments about the food variety will be shared with our newly appointed Head Chef for review.We value your insights as they help us improve. I hope we can provide a more satisfactory experience in the future.Warm Regards,Vianne BirrellActing General Manager
par un voyageur
Not to be recommended
Publié le 30 sept. 2024 sur HotelsDecor - dated
Bedroom - Good size; Good wardrobe; No power points where they should be - near bed and bedside tables;
Bathroom - Large but 2 major drawbacks namely: absolutely no bench space for toiletries; and shower had no door, hence water went all over floor.
Restaurant - Italian but chef"s only experience must have been in the army and/or goals. inadequate menu and very poor cooking.
Position - too far away from 'downtown'.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Anand Unnikrishnan, Gestion de l’hôtel
Dear Barbara,Thank you for taking time to write us feedback from your recent stay. I have taken note of your thoughts regarding bathroom for our team to review for the upcoming refurb. In regard to your comments about our restaurant meals, I am disappointed to hear this as we regularly receive fantastic reviews about the meals in our restaurant and confident this experience is a rarity. If there is anything in particular you would like me to address please reach out so that we can use this feedback to further improve and ensure our guests have the best experience. Thank you again!
par un voyageur
Publié le 23 sept. 2024 sur Wotif
Wonderful hotel - so accommodating and the beds feel like you are sleeping in a cloud.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Anand Unnikrishnan, Gestion de l’hôtel
Thank you for a wonderful review. We look forward to welcoming you soon for your next stay in Canberra!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Anand Unnikrishnan, Gestion de l’hôtel
Thank you for providing us with feedback. If there is anything we could have done differently to make your stay better, please let us know.
par un voyageur
Publié le 23 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Anand Unnikrishnan, Gestion de l’hôtel
Thank you for posting a review from your recent stay. We are glad you had a comfortable stay and look forward to welcoming you again for your next stay in Canberra.
