Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Buenos Aires
Publié le 21 janv. 2020 sur Expedia
Très bien. Près de l’aéroport avec bon transporte vers la ville
Commentaires de Gestion de l’hôtel
22 janv. 2020 par Res, Gestion de l’hôtel
Thank you for staying at Vibe Hotel Canberra! We appreciate your feedback.
par un voyageur
Publié le 27 juin 2024 sur Lastminute
Very small and a bit dirty but location was good
Commentaires de Gestion de l’hôtel
29 juin 2024 par Prabesh Shrestha, Gestion de l’hôtel
Dear Angela,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced and appreciate your candid comments, as they help us to improve our services.We are sorry to hear that the cleanliness of your room, did not meet your expectations. This is not reflective of the high standards we strive to maintain. Please rest assured that we have addressed these concerns with our team to prevent such issues from occurring in the future.Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short during your stay. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Prabesh ShresthaHotel Duty ManagerVibe Canberra
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Nasir Saeed, Gestion de l’hôtel
Dear Sarah,Thank you for taking the time to provide us with a feedback of your most recent stay. We are delighted that you had an enjoyable stay with us. I will ensure to pass on your kind feedback to our Vibe Team whom will be ecstatic to hear about your comments.We are grateful for you choosing our amazing hotel and we hope to see you again in the near future.Have a wonderful dayNasir SaeedDuty ManagerVibe Hotel Canberra
par un voyageur
Publié le 23 juin 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
29 juin 2024 par Prabesh Shrestha, Gestion de l’hôtel
Dear Takamichi,Thank you so much for your wonderful review and for choosing to stay with us at Vibe Canberra! We are thrilled to hear that you had such an enjoyable experience.We are grateful for your recommendation and look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more special, please do not hesitate to let us know.Thank you once again for your support and for sharing your experience online.Warm regards,Prabesh ShresthaDuty ManagerVibe Canberra
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Ali Mair Hotel General Manager, Gestion de l’hôtel
Thank you so much for choosing to stay at Vibe Canberra and for taking the time to leave us a wonderful 5-star review!We are thrilled to hear that you enjoyed your stay with us. Your kind words about our hotel and service are greatly appreciated and will be shared with our entire team. It's feedback like yours that motivates us to continue providing exceptional experiences for all our guests.We look forward to welcoming you back to Vibe Canberra in the near future!Warm regards,
par un voyageur
Publié le 17 juin 2024 sur Wotif
The staff are lovely however many rookie errors in place:-
Room not prepped to requirements
Room not serviced at all for a two night stay
Food was average at best
No cheese on the continental buffet
Commentaires de Gestion de l’hôtel
17 juin 2024 par Ali Mair Hotel General Manager, Gestion de l’hôtel
Dear Lucy,Thank you for staying with us at Vibe Hotel Canberra. We're delighted to hear that you found our staff lovely. However, we apologize for the issues you experienced, including the room not being prepped to your requirements, the lack of room servicing during your two-night stay, and the average food quality with no cheese on the continental buffet.Your feedback is valuable, and we will address these concerns to improve our service. We appreciate your understanding and hope to welcome you back for a more satisfactory stay in the future
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Nasir Saeed, Gestion de l’hôtel
Dear Ben,Thank you for taking the time to provide us with a feedback of your most recent stay. We are delighted that you had an enjoyable stay with us. I will ensure to pass on your kind feedback to our Vibe Team whom will be ecstatic to hear about your comments.We are grateful for you choosing our amazing hotel and we hope to see you again in the near future.Have a wonderful dayNasir SaeedDuty ManagerVibe Hotel Canberra
par un voyageur
Publié le 14 juin 2024 sur Expedia
Never dine there. They are v expensive and the portion size was not enough to fill my tummy.
Bloody Rip off
Commentaires de Gestion de l’hôtel
17 juin 2024 par Ali Mair Hotel General Manager, Gestion de l’hôtel
Thank you for your feedback regarding your recent stay at Vibe Hotel Canberra. We apologize that you found the dining experience unsatisfactory and overpriced. Your comments are important to us, and we will review our pricing and quality to ensure better value for our guests. We hope to have the opportunity to improve your experience in the future.Warm Regards
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Nasir Saeed, Gestion de l’hôtel
Dear Sean,Thank you for taking the time to provide us with a feedback of your most recent stay. We are delighted that you had an enjoyable stay with us. I will ensure to pass on your kind feedback to our Vibe Team whom will be ecstatic to hear about your comments.We are grateful for you choosing our amazing hotel and we hope to see you again in the near future.Have a wonderful dayNasir SaeedDuty ManagerVibe Hotel Canberra
par un voyageur
Publié le 11 juin 2024 sur Expedia
The staff were a little rude when it came to breakfast organisation. We also asked for Cots and front desk one of the staff members always said it’s not their department.
But worst of all, inside the draws in the kitchen is all u cleaned food scrap and bread crumbs.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Ali Mair Hotel General Manager, Gestion de l’hôtel
Dear Kelvin,I hope this message finds you well. Thank you for choosing to stay with us at Vibe Hotel Canberra and for taking the time to share your experience.I am genuinely sorry to hear about the issues you faced during your stay, particularly regarding the breakfast organization and the response from our staff about the cots. Your feedback about the unclean kitchen drawers is especially concerning, and I assure you this does not reflect our usual standards.Please accept our sincere apologies for the inconvenience you experienced. I have already addressed these issues with our team to ensure such incidents do not occur in the future. We are committed to providing a high standard of cleanliness and service, and your feedback helps us improve.Thank you again for your valuable feedback. We hope to have the chance to welcome you back to Vibe Hotel Canberra and provide you with the exceptional experience you deserve.Warm regards,Ali Mair
