Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Carterville
Many problems/ SHORT OF A SLUM
Publié le 4 déc. 2024 sur HomeAwayCheck in was difficult. All information of the process was not provided. The contact person hung up. I had a Spanish person call for me.
Upon entrance to the Condo, I found the the dry was broken, took a couple of days to get it fixed. Garbage disposal did not work sink was backed up with food left from the people that stayed before us. We had to dig the food out with a large spoon. No one came to fix it. we and 8 people, we were given 3 face clothes to use. I had to purchase some. Not enough linen. I purchased additional throws for cover.
THIS WAS THE WORSE. 5 DAYS OUT OF 6, WE HAD NO WATER PRESSURE NOR HOT WATER ALL DAY LONG!!!! THE SUPPORT WAS NONE EXISTING. I .WENT DOWN TO THE POOL AND TOOK A SHOWER.
tHE CONDO WAS VERY PRETTY. IT WOULD HAVE BEEN NICE IF IT WAS KEPT UP. THIS MADE ME FEEL THAT MY MONEY WAS TAKETO STAY IN A SLUM.
Commentaires de Gestion de l’hôtel
18 déc. 2024 par VrboOwner, Gestion de l’hôtel
Linda, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!
par un voyageur
Great place
Publié le 9 juill. 2024 sur HomeAwayWe really enjoyed staying here. We thought it was the perfect location for us. The staff were awesome and very helpful. The kitchen had everything we needed and the dining table fit all of us. Plenty of seating. There were nice storage options for clothes and things and having laundry machines was a must. The pool was dreamy. They need an updated picture, there isn't a bunk bed, it's a double bed. It worked well for us but should be noted. We had some difficulties with the air conditioning but I'm sure they will get it fixed promptly. Overall we loved it and thought it fit the seven of us nicely.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Christie, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback as a means to continually improve our homes for future guests.
We hope to host you for another truly carefree and great vacation in the future!
par un voyageur
Great stay!
Publié le 15 févr. 2023 sur HomeAwayCondo was wonderful with beautiful water view and quiet location. Pool was wonderful and the beach is beautiful (although it is not the same bright blue clear waters as you will find farther north). Great accommodations and communicative host. Drinking water was complimentary but please note that the condo does not supply any basic spices/oils or dishwasher detergent, so we bought those ourselves. Overall a great experience!
par un voyageur
Good price, definitely have a car
Publié le 19 juin 2022 sur HomeAwayWe got there early and had to wait in the lobby for about 4 hours which usually would not be an issue but lord it was so hot. No AC in the lobby or gym so expect that. The room was nice and spacious. We had a but of a struggle as there was no dishsoap, and half a roll of toilet paper in the bathrooms. When i reached out to let them know they did not give us enough I was told it was not a hotel. But to begin with the started pack given was half used…. We ended up buying cleaning dishsoap, laundry detergent, toilet paper and paper towel. Trash bags were also nowhere to be found which was annoying since we had already grocery shopped and honestly did not feel like house/grocery shopping while on vacation. I’d definitely recommend keeping it stocked and charging people extra vs not having anything available or barely anything. Pool was really beautiful. This place is a bit farther (about 10 minutes out) then most of the touristy areas so I recommend having a car especially since its gated and they recognize the car, etc. just is easier to have your own car.
par un voyageur
The location is privately secured. Friendly personnel that maintains the building's 12th floor.
Publié le 5 juin 2022 sur HomeAwayOcean view and well-kept gym and wet areas. The building is a bit outdated but comfortable. We felt safe the entire week.
par un voyageur
Publié le 22 oct. 2021 sur Expedia
Very quiet and private - off the "Hotel Row", condo was spacious, well appointed (all appliances incl washer/dryer), secure, had a very nice fitness room, plenty of public areas, its own private beach. It is perfect for a vacationer who has a car, has planned his/her own itinerary and needs a central base to operate from, 5 gallons of purified water is provided
par un voyageur
Beautiful Property
Publié le 29 sept. 2021 sur HomeAwayTorre Peninsula is a beautiful property and the condo was very nice! The kitchen was definitely fully stocked with everything you could think to need. The rooms and bathrooms were all nice and roomy. The balcony had great views, the beach area was so relaxing and the pool was amazing! We basically had it to ourselves our entire week long trip. I would definitely recommend staying at Torre Peninsula while in Cancun!
par un voyageur de Holladay Utah
Spacious, comfortable condo in beautiful building
Publié le 1 mai 2021 sur HomeAwayWe really enjoyed our stay here and even tried to extend our trip but unfortunately it was booked after us. The condo is more than comfortable with everything you need- big rooms with nice beds, bathrooms for each bedroom, laundry facilities, fully equipped kitchen, awesome fast WiFi (we work remotely), great pool, beautiful lobby, and a really nice gym (which we loved using, sometimes 2x a day!). The building is gated and very secure and we felt completely safe. The staff were all wonderful, we had perfect communication with the host Armando, and Azael the property manager was so kind and available for everything we needed. We chose this location because it is a bit off the main hotel zone in Cancun but close enough to drive in (or take a taxi). This also helps keep it affordable-but keep in mind buses don’t quite make it here so you’ll have to taxi up to the first (last) stop for buses at The Westin. Also we were a little bummed the beach was covered in algae & seaweed which was a bit stinky at times (although they are constantly working on clearing it). We asked staff about it and they said it was seasonal. We didn’t go in the ocean at all from the condo but used the beautiful pool everyday (you should see our tans!) and drove up to Playa Langosta or Playa Tortuga to swim with the kids. The view of the water from the condo is stunning and we were lucky enough to be here during a full moon, which illuminated the sea at night and was a really lovely bonus. Highly recommend this condo.
par un voyageur
Muy amplio y luminoso departamento
Publié le 21 mars 2021 sur HomeAwayFunciona todo muy bien, estuvimos muy cómodos . Hermosa vista al mar.
par un voyageur
Publié le 15 févr. 2021 sur Expedia
Everything went as smoothly as possible! We had a group of 7 and this place was perfect for us.
