Note fondée sur 1 039 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Staff sympathique. Variété intéressante dans le buffet. Option de restaurants. Endroit propre. Piscine et plage à proximité. Belle expérience.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Mr KevinWe are very happy to learn that your overall experience was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards!
par un voyageur
Publié le 2 mars 2024 sur Expedia
L’établissement est légèrement défraîchi. Qualité correcte, mais sans plus.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Beach Palace, Gestion de l’hôtel
Dear GaelThank you for your feedback, we truly regret the perception of our facilities were not as you expected however we hope you can consider visit us again very soon!Respectfully,
par un voyageur
Magnifique
Publié le 29 oct. 2023 sur HotelsVraiment très bon séjour
All inclusive vraiment 24/24 avec un room service extrêmement rapide. Tout le personnel est au petit soins merci à Gabriella du petit déjeuner qui est toujours souriante et bienveillante.
Idéal pour les enfants car activités toute la journée.
Plusieurs restaurants de différentes spécialités. Et soirées à thème quotidien.
Vraiment personnel au top
Je recommande +++
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Hotel Management, Gestion de l’hôtel
Dear Ms. Sophia, thank you so much for visiting Beach Palace. We are glad to know that we were able to provide you with a pleasant stay and that you could enjoy our services and facilities. You can be sure that Sophia will be recognised for their excellent customer service. Regards,
par un voyageur
Publié le 9 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2023 par Beach Palace, Gestion de l’hôtel
Dear Jean;Thank you for choosing Beach Palace Cancun, it was a pleasure to welcome you.We remain at your service and look forward to have you back soon.Best regards,
par un voyageur
Publié le 19 nov. 2022 sur Expedia
Chambres défraîchies. Service courtois et excellente nourriture.
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Beach Palace, Gestion de l’hôtel
Dear Ms. Trembley;Thank you for choosing Beach Palace.First of all, we thank you for stand out the excellent service that our staff provides to our guests. On the other hand, we regret to learn that our facilities did not meet your expectations. Rest assured that your comments are very important to us since we are committed to improving in each stay.We remain at your service.Best regards,
par un voyageur
Publié le 17 août 2022 sur Expedia
par un voyageur
Publié le 19 août 2024 sur Expedia
Perfect location and overall great resort. Great pool area and beach area. I wish there was at least one more restaurant option.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Osahon,Thank you for sharing your experience at Beach Palace. We're pleased to hear that you enjoyed our location, pool area, and beach. We appreciate your feedback regarding the restaurant options. We look forward to welcoming you back again.Best regards,Beach Palace.
par un voyageur
Publié le 19 août 2024 sur Expedia
Staffs are very friendly and caring! Location is awesome, just off the beach.
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Sadasivan,Thank you for your kind words about our staff and location. We're delighted to hear you enjoyed your stay, and we look forward to welcoming you back soon.Warm regards,Beach Palace.
par un voyageur
Publié le 19 août 2024 sur Expedia
The hotel facilities were outdated and dirty. The rooms were also dirty, the bedding was dirty and stained. We couldn't use the jacuzzi because the water came out yellow. Overall, the experience was not good at all for the money we paid.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Mrs. Mary,Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations. We strive to maintain high standards, and we take comments like yours seriously to ensure we continuously improve our services.Regarding the incidents you mentioned, including the condition of the bedding and the jacuzzi, we have shared your concerns with our housekeeping and maintenance teams for immediate review. Our aim is always to provide our guests with a comfortable and pleasant stay, and we regret that this was not reflected during your visit.We appreciate your feedback as it helps us to better serve our guests, and we hope that you will consider staying with us again in the future.Sincerely, Beach Palace.
par un voyageur
Publié le 16 août 2024 sur Expedia
I love everything about this resort
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Wilhelmine,Thank you immensely for sharing your heartfelt feedback following your recent stay at Beach Palace. We are absolutely thrilled to hear that you loved everything about our resort. We will be thrilled to host you again any time in the future. Warm regards,Beach Palace.
