Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
1 févr. 2019 par Casa la Selva, Gestion de l’hôtel
Gracias por hospedarse en Casa la Selva
par un voyageur
Publié le 21 janv. 2019 sur Hotels
par un voyageur
Publié le 10 oct. 2020 sur Hotels
They turned my 11 year daughter and I away after we had booked
Commentaires de Gestion de l’hôtel
11 oct. 2020 par La dueña , Gestion de l’hôtel
Lamentamos mucho y nos dolió pero estaba el huracán y tuvimos que evacuar tu reserva fue de último momento y en el huracán nosotros preferimos no exponerte y que fueras a un lugar más seguro nunca nunca hacemos esto fue porque venía el huracán y temíamos no terminar de instalar y proveer todo a nuestros huéspedes lo lamentamos muchisimo
par un voyageur
Publié le 10 janv. 2020 sur Hotels
The service the night we arrived was amazing. Reuben was super helpful and diligently showed us around the room we stayed in (specifically that places that were dangerous to the kids). Such as the unsecured access door that literally opened up to nothing except a shear drop into the basement, imagine an empty elevator shaft, but smaller). There were someones personal possessions in every storage area (pictures, toys, clothes) so no place for our things. This place appears to be under construction (the construction work started at 7 AM). The wood floor was coming up in several areas, the tiles were loose, the Jacuzzi bath did not work and the shower leaked everywhere. There were doors that had not been put on yet (no bathroom door, but it was leaning against the door frame). This place is not family friendly for under the under 10 crowd because of the dangers. The kids loved the air hockey table in the lobby, which Reuben was kind enough to plug in for them. They were not able to take a card payment that night, we had to wait for Carmen. Sure enough, the next morning, we got a knock on the door, my husband answered (he had just got out of the shower, so just shorts on) and she asked for the payment- fair enough. He asked if he could put a shirt on, she said she was in a hurry and had to get to work. Over all, I would not go back with my kids. Maybe once the construction was done. The place was beautiful and Reuben was great. Everything else sucked.
par un voyageur
Not recommended - at all
Publié le 19 oct. 2019 sur HotelsFamily of five with hopes of a nice and relaxing stay. We could not even get in. Gate was closed. No one answered the phone. We rang and rang, circulated the block over and over. Eventually gave up. So disappointed and quite upset about this treatment. The time we arrived was 19 pm so yes it was dark, the neighborhood quite dodgy, and not the time you want to take your already tired kids for another hotel search. I am an experienced traveler but have never had this kind of lodging experience before. So disappointed. Now Two days after our calls are still to be returned.
Commentaires de Gestion de l’hôtel
15 nov. 2019 par Roberto, Gestion de l’hôtel
Dear Marie Louise,
We are sorry you had this experience, we encourage our guest to let us know in advance the arrival time to set everything up.
par un voyageur
Publié le 4 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2019 par Roberto, Gestion de l’hôtel
Thank you for your visit.
par un voyageur
Very disappointing
Publié le 10 juill. 2019 sur HotelsThis was a disappointing experience. First, this place is really hard to find and the first time, we rang but no one opened so we thought it was not the main entrance. We drove around then finally came back to the entrance and someone opened to us. The tenants seemed really nice and sweet. Our room was big with 2 bedrooms as we were a family of 5. The AC barely worked (it was still 28 degrees celsius in the room at midnight),the room has obviously not been cleaned, the floor was very dusty as well as all surfaces. All these could have been fine... until we went to bed. We had to wake up at 4am to fly back home. Our kids were asleep in one of the bedroom. My partner and I went to the next room and when we turned the light off (around midnight), big flying bugs (kind of flying ants) were flying all over our face. We turn the light back on to see that one of the lamp hosted a swarn of bugs! Too late to change room or wake up our kids to move, we all tried to fit in the kids room while sleeping on the sofa! Back home I contacted the owner to kindly explain the situation and try to find a way to compensate us. My complain was not received nicely. I was told it was our fault for not asking to move to another room (with 3 kids fast asleep and 4 more hours to sleep) and that, of course there are bugs in the jungle. They told me no compensation would be offered. I decided to take the matter directly to Hotel.com where this was taken very seriously. Poor hotel!
Commentaires de Gestion de l’hôtel
11 juill. 2019 par Roberto., Gestion de l’hôtel
Dear Géraldine, hi.
Thank you for sharing this review that absolutely will help us to improve immediately. We always encourage our guest to let us know on the spot the situations they may face so we can immediately find a solution. We are sorry that your review depended on if a refund was to be provided or not, we love real comments that helps us to improve our service, please feel free to come back and you will have a compensation on the service and you will be a witness of our improvement.
Best regards
par un voyageur
Nice house, owner, tasty breakfast, scary check-in
Publié le 15 juin 2019 sur HotelsIt was a beautiful house and the host is very nice, breakfast was very tasty. But we had pretty scary moments starting from at the airport, as the taxi drivers said this Bonfil neighborhood was sketchy and not safe. Then when we arrived we didn't see the owner, thankfully someone happened to be there and got us in. We stayed there for more than 2 hours all by ourselves, no other guests or communication from the owner. We set up the whatsapp to communicate with the owners, but none replied. The 2 hours was very hard to pass, as there was no AC, pretty hot, no one in the house, and didn't know whether the owner would come back, and didn't know when should we call police to get us out of there. All neighbors has high wall and iron gates the type you can see nothing through.
However, if we knew Carmen, a very sweet lady, will be back before dark, we will have a totally different experience. When she came back, she apologized, fixed our room with AC immediately, though the room was quite small, it was sufficient for the two of us ladies for one night. Good shower, though it was an old bathroom. The room has netflix. She even took us with her shopping, and we got some tasty pastry.
The house is uniquely designed, Coba room is great. But common area was dusty. That was why we were scared at first, feeling this place was abandoned. The printer/fax machine in the reception area has dusk on. If you have a rental car, know what to expect, this might be a good fit.
Commentaires de Gestion de l’hôtel
3 juill. 2019 par Roberto, Gestion de l’hôtel
Dear guest hi!
We really appreciate your feedback and will work in order to correct it immediately. When booking we encourage our guest to let us know in advance the arrival time so we can everything set to welcome you. Thank you for the beautiful comments about the house, we hope you come back and take you shopping again.
par un voyageur
Excelente
Publié le 1 juin 2019 sur HotelsCarmen muy amable, hubo unos problemas con el check in pero ella lo soluciono muy oportunamente y con una persona muy amable como Rodrigo. Ante cualquier situación muy amable y atenta. Muchas gracias.
Commentaires de Gestion de l’hôtel
5 juin 2019 par Roberto, Gestion de l’hôtel
Victor, muchas gracias por confiar en nosotros para tu estadía, esperamos verte pronto.
Un excelente huesped, estamos muy contentos.
par un voyageur
Great Place to Stay
Publié le 5 avr. 2019 sur HotelsCommentaires de Gestion de l’hôtel
10 avr. 2019 par Roberto, Gestion de l’hôtel
It was a pleasure to host you in our beautiful house.
